Company Details

The team at Phonely have been so helpful in setting up a phone for my mother-in-law. They provided a knowledgeable, patient and sensitive service and even managed to find a work around for a feature the phone did not officially support. Many thanks

The staff I spoke to were very helpful and answered all my questions expertly.This is my second day using my phone and so far so good so easy to install to my modem its a 5star experience for me highly recommend.

A pleasure to deal with, very helpful, from my first enquiry, to connection.

Very simple and seamless move over to VoIP phone, on the day just plug in and use.

I am very happy so far for the service you provide. Thank you.

From start to finish they were able to switch over from our existing supplier hassle free and recover what we thought was our lost home number to boot. As for the service so far so good. Polite and efficient highly recommend.

So far so good! A fast, efficient and friendly service which so far has given me exactly what I wanted. Long may that last.

Really straight forward. Efficient transfer and received calls to confirm when all done.

The staff that I have had the pleasure to speak with on the phone have been friendly,helpful and knowledgeable.Circumstances can make things tricky however,so plans may have to change

I do not normally write reviews but on this occasion I must break my own rule.I moved into a rural setting last week and due to signal problems with my mobile telephone provider I needed to have an alternative telephone. My daughters recommended using a Phonely package, which I did. Yesterday I received the two Phonely telephones and set them up but they would not connect and needed some help. Due to hearing loss I had to ask my daughter to call the Phonely help desk. She spoke to Laura Thornton and between them they sorted out the problem, which was not at 'my end'. Laura was the epitome friendliness friendly and efficiency. The problem was resolved and now I have a splendid home phone Phonely system. I just cannot praise the service we received. I would not hesitate to recommend all of the Phonely staff. I may add that the quality of sound, very important for my reduced hearing, is just wonderful. Thanks to all the 'team Phonely' Dennis

When I first contacted Phonely, they talked me through the procedure very clearly. Katie explained what VOIP was and I went ahead with them, feeling satisfied. I was kept in contact with during the time I was waiting for the BT engineer to put full fibre into my property. When the connection went live, Katie from Phonely rang me to let me know, and to make sure everything was working as it should. Top marks, thank you.

Connecting us was not easy, we are totally off grid and use satellite internet and phone. Transferring from one VOIP (voice over internet protocol) service to Phonely's VOIP had some technical problems. Laura and the technical team at Phonely persisted and sorted out the issues. Many thanks.

The process of transferring our phone number over was very straightforward, and all the Phonely staff I spoke to along the way were helpful and pleasant to deal with.

well im finally with the phonely family took a few calls between them and me talking to talktalk as they were being a pain in the bum, but all the time the ladys katie and laura were being very nice and reasuring me everything will be ok, not been with them long but hoping to have a long future with them, you call them and feel like your talking with a long time friend,

From making the first phone call to Phonely until the getting the line connected, Kay and Katie provided excellent customer service. They dealt with each call professionally but all questions were answered in a friendly manner. Very happy with the whole experience.

The agent we spoke to was so helpful. Easy to use equipment but she still helped us through the set up as we were not sure. She made sure we were good to go before ending the call. 5 Stars to her!!!! I would recommend this product works great and is very cost effective.

FIRST CLASS SERVICE. After hitting nothing but problems, with my previous supplier. B T it was a pleasure to find PHONELY on my internet search for some one who would supply a phone service. Without having to have their internet provided as part of the deal! They ensured that we kept our number, (which B.T told me that I would lose, even if I stayed with them). And e mailed regularly with updates to keep me informed of progress. Going so far as to contact me, to ensure connection was complete. EVERYONE I have dealt with has been helpful and very POLITE.

great service so polite and caring the staff are very friendly and help (Katie, Kelly and Zoe) you feel like you part of a family as they treat you with the most respect

All we needed was a seamless transfer away from BT for our landline, which is exactly what happened. We are rural and our broadband is supplied by a seperate company. BT are at best useless, costly and a minefield. These people are clear, simple and very helpful. Definitely recommend.

Only just joined and called support and they were fantastic and got my problem sorted and nice with it. This old git was really helped out and talked through, hell, I love this company already, Leslie