Spitalerstraße 9, 20095 , Hamburg, DE
Die Lieferung kam schnell
Positiv: schneller Versand Negativ: Das bestellte Molecule 01 Parfüm ist gelb verfärbt (normal transparent) und riecht weder an mir, noch an sonst wem nach irgendwas. Entweder handelt es sich um eine Fälschung oder es ist einfach abgelaufen. Der Kundenkontakt äußert sich nicht auf meine Mail die ich am 27.12. geschrieben hab.
I ordered an item that was never delivered, with Niche saying the payment did not go through. However, money has been withdrawn, I sent them a screenshot. I have now chased them for nearly a month on email and phone and just getting the same standard “we are investigating, be patient” emails back. They have also requested I get in touch with their third party fulfillment company but provided me contact details to them that did not work. I do not think it’s my job to speak to their third party partners, but they should just make sure they smoothly refund me the money they’ve taken from me since they haven’t delivered a product. It’s their job to then sort out their internal systems. Terrible customer service. Starting to think this is a fake company. Do not recommend! Order no: GE7320892059NL Customer Service ID-15118829 UPDATE: Even though I've sent through a formal bank statement showing a payment was made to them, the company claims they never received it and refuses to give a refund. WARNING!
Sehr guter Service, fantastische Produkte!
Sehr schnelle Lieferung, gut verpackt und bester Preis!!
Umgehende Lieferung
DO NOT RECOMMEND. Firstly, I’ve ordered something off their page (21.12.2024), finding out that it won’t get by Christmas, I, on the same day, shortly after the order confirmation mail, I’ve sent them an email regarding the problem, telling them to cancel it. I’ve sent them a number of 6 e-mails. I’ve sent them a message also on instagram. No one answered. Only today. On the 29th of the month that they can’t cancel my order, and that i should be the one to send it back to them, I am from Romania, sending the product back to them means I will spend more money on the product return than on the product itself. The customer service is very bad, almost inexistent. I DIDN’T EVEN GET AN EMAIL UPDATE ON MY ORDER WITH A CODE FOR TRACKING THE SHIPMENT. Don’t recommend them at all.
Schnell und unkompliziert.
Alles besten! Schnelle Lieferung, gute Verpackung und eine Auswahl die nicht jeder hat. Danke!
I never got my delivery. I never got my money back. Wrote email several times to them. Same happened to my friend months later. 🙅🏻♀️🛑🚩⛳️🚩
Top Marken, große Auswahl, viele, tolle gratis Proben! Zuverlässig und schnell!
Unkomplizierte Bestellung. Bin gespannt wie lange die Lieferung dauert. Bin zufrieden.
I placed two orders in Europe GE7546451203NL and GE7561545567NL nearly three weeks ago and im still waiting for the arrival. Ome of the items were christmas presents and today being the 24th, i have not received them. Yesterday when trying to get a reply from them they said that the delivery couldnt happen because i wasnt at home. I can assure you i was at home as i am very pregnant and cant move around much, we also have a porter in the building. They lie to get past the problems instead of fixing it. Very disappointed with this company that is meant to be German.
Tutto perfetto. Brand in sconto che non si trovano altrove. Spedizione velocissima e imballo sicuro. Ho già acquistato altre volte e mi sono sempre trovata benissimo.
Guter Preis & schnelle Lieferung 👍
Envoi très rapide, colis soigné et articles conformes ! Parfait.
Super schnell geliefert, Ware genauso wie ich sie mir vorgestellt habe
War aufgrund der vielen negativen Bewertungen zunächst skeptisch. Allerdings hat alles funktioniert, Ware wie beschrieben, Gratisproben und innerhalb von 2 Tagen kam das Paket an. Das Problem scheint wohl hauptsächlich der Support/Retoure zu sein, da ich damit allerdings keinen Kontakt hatte, von mir 5/5 Sterne. Danke
It’s been over a month and, still waiting to hear back from the customer service on my order (GE7141577665NL) which was not delivered to me and was sent back to Niche Beauty. I’ve been trying to resolve this, filled out a special form for DHL god knows why, and I still don’t know what the next steps are. Worst customer service I’ve ever experienced.
Produits authentiques,livraison dans les meilleures conditions et rapide ...il faut seulement élargir l'assortiment de la maison crivelli et avoir les parfums BDK.
