Company Details

Switched late August 2020. My payments increased by £62 per month. Began taking daily meter readings and concluded that payments should have been at least £100 lower. Sent several readings with supporting photographs by e-mail to sort out the payment level. Despite several e-mails and countless calls, received no response. Moved to Octopus late November and my payments are now £119 less a month. Luckily, I never set up a regular payment... If I had paid at the level they quoted in the 3 months I was with them, based on my actual usage, I would have overpaid by £312. Appalling communication. Not a great experience!

Avoid, waste of time, my switch over should have been on the 15th Feb, no contact, although promised by the receptionist, numerous calls made, thankfully no Direct debit details were given so the wont take payment... my quote ref is : QU – 0671. feel free to check I do not have a prepay meter , that’s seems a bit of a cop out, no communication and i only started the switch with another supplier when no communication from NEO and I waited until the 18 February, can believe it takes a review to get a reply I switched to another supplier after telling your receptionist on the phone that i was fed up waiting, the supply start date had passed and still no contact finally, after replying to my review i get an email for Trustpilot "neo-energy.co.uk has flagged your review because they don't believe you've had a genuine experience with them." i think above counts as a genuine experience and should be shared, but they are trying to delete this, AVOID this company, do be drawn in by their cheap rates....AVOID AVOID Feels a bit of an insult giving one star, should be zero

I just signed up today over the telephone with a very helpful lady called Sandy Henry. So far I am very satisfied but I have to wait 21 days to benefit from the switch. I need the cheapest electricity price because we are heating a swimming pool located in an external enclosure. Neo Energy have the cheapest electricity tariff on the UK market.

Like all of us, we're keen a get the cheapest energy as possible so I was draw in by Neo's amazing unit price quote, especially as I am a heavy electricity user. So I duly completed the enquiry form on their website and within a day I received a call back on 11Feb 2021. I then had a conversation with "Macy" and she quoted a fantastic unit rate and during the call I asked her to confirm it at least 3 times to be certain I had heard it correctly. Based upon that I gave her the go ahead for the switch. Then the following happened: 12.2.21 @ 08:43 : Email from Neo asking to me to set up a Direct Debit (using a third party called GoCardless); This I completed. 12.2.21 @ 10:00 : I receive my Welcome email with tariff details and T&C's. The tariff quoted was incorrect (i.e. higher ) than agreed with Macy; 12.2.21 @ 16:36 : I wrote an email to the Nep Helpdesk Team asking them to confirm the verbal details agreed with Macy. I received an automated email acknowledging receipt of my email. BUT TO-DATE NO ACTUAL REPLY TO MY EMAIL. 12.2.21 @ 22:19 : I receive my first months invoice with a request to pay !!!!! 13.2.21 : I send a second email, and receive the automated acknowledgement. BUT, AGAIN, STILL NO REPLY TO-DATE. 17.2.21 : I cancel the direct debit. I also tried to call them, at least 3 times, and although the receptionist taking my call assured me she would pass on my query to the relevant department, no has called or emailed. AVOID ... AVOID ... AVOID.

I initiated a switch and was given a date but then Neo took a payment but did not do the switch. I called several times and Customer service are polite but all they do is tell me someone will call back. I've given them days to explain what is happening, and finally made a complaint saying I'll stop the switch, reverse the Direct Debit if not called back but guess what - that call never came. It feels like I've been scammed as I've been billed twice but they've never supplied anything.

Absolute amateur crooks, do not use this company. I was advised to Switch by Switchcraft and my experience has been a complete nightmare. I received duplicate bills every month. Despite contacting them each time, this continued to happen. Having lost any confidence in their competence, in December I switched to another provider. Despite having switched they still took payment in December, January and now February. I have been trying to contact them for weeks but they are ignoring my emails and never return my telephone calls and they now owe me three months of incorrectly taken monies.

Absolutely c#ap. switched in September. Took money when they feel like it. Never reply to emails. Do no use