Company Details

I like the systems but when you have to put text or anything in it's just too complicated. It really needs to be simplified.

Solved the problem.

Great customer service team!

The best client service in the world.

There were 2 issues recently reported on for tech support. 1 urgent and 1 not urgent. This was stated when filing the support tickets. The first acknowledgement came back for the non-urgent issue. This was frustrating. The urgent issue took a couple of days to resolve and was escalated from one tech support to another. This is frustrating. Communication via the email system is also frustrating and many times an auto reply is sent leaving questions as to whether there is a real person working on the ticket. Telephone support when calling in a ticket is sometimes ok and sometimes a challenge. At times the support tech provides information which seems obvious however the system isn't intuitive to reflect the same information.

helpful and accommodating fast service

MRI is an excellent well thought out software with continuous improvements to make it better. We (dunhill consulting ltd) have used your software for over 5 years now. However our only challenge is the cost per user. We are currently paying $4000 per month (Annual $48000). Our structure is accountants and property managers who are already users. However due to cost considerations and client reluctance we have not made our SITE SUPERVISORS into users. This increase's the workload of the property managers which in turn restricts our growth opportunities. Our request is to allow the Site user ( For 50 sites) at a very affordable discounted rate of $10 per user. This will enable our Property mangers to add more sites as well as allow the site supervisor to educate the client on the site on the usefulness of MRI in terms of controls , efficiency and Transparency. Would request feedback on this Review. Aashit shah Director Facilities management Kenya. MOB no +254 733 611395.

Jonathan is really doing a great job. He followed up, again and again, until we were satisfied.

Easy to understand Professional, helped in a timely manner and very patient. Thank You!!!

Excellent service when I had a glitch with name integration. Fast and efficient.

Kind, patient, knowledgable and resolved my issue.

Tech Advisors are always very knowledgeable, patient and helpful. Weekend hours are also very convenient.

Thanks for being super responsive and helpful.

She was able to solve my issue and was very professional and kind.

The software is great and so is the staff.

Every time I have called, your call center specialists were friendly and able to help me understand the system better, answer my specific questions, and help me resolve the problem at hand.

He was great!

Addressing the errors and fixing them the first time without having to keep contacting MRI Support with no resolution of the errors that keep occuring

Wonderful help desk. Quick to respond and resolve.

My experience was nonstressful due to your employee Tashreeq.