Company Details

Quick response, helped me figure out my problem and gave good instructions on how to resolve the issue

I wanted to express my gratitude for the support I received from the agent during my recent login issue. They went above and beyond to assist me, especially when I wasn't aware that the link was time-sensitive and kept expiring. The agent was kind enough to resend the link until we successfully resolved the issue. Thank you once again for the exceptional service.

Been using this software for years. I find it easy to use. There are many video tutorials available. Support is always responsive. I am happy with it.

The Customer Service team are doing great, every time you need a help they response immediately to help you solve the problem.

Very FAST and right to the fix.

The tech person was very responsive. Got my problem solved right away thanks again.

comments made on earlier survey

Prompt answer and solution. Love your Reps

I've been in the business for a while. MRI is heads and shoulders above the old software - one of which stated that they would get back to you within 48 hours for tech support! Thank you for promptly, professionally and politely answering questions when we agents are under the gun - even if you answered the same question numerous times that day.

User friendly and great support

Customer service is top notch

Purchased Strata Master very dissatisfied a working manual was not provided, recordings provided were sporadic - terrible, if I could have cancelled, I would have for what was provided and cost it was a major let down

The guy who helped me was brilliant. Even when I had to ring back, he was straight on the case and helped me further. Because of his help, I managed to get my case managed. So, overall, I was very happy with the outcome.

The product is amazing but more than that. their costumer service. I rely had a great experience in the moment I need it. Not only the extended hours service, but the personal attention. I was so fortunate to be served on time to save a deal.

Your Staff makes a difference because of their knowledge and professional approach

The representative was friendly and helpful. Thank you!

The turnaround time for resolving queries is very good. The support team is very helpful and professional.

The service was excellent.

Terrible, Terrible, Terrible No one answers the phone, it's impossible to reach anyone in customer service or accounts payable. Commodore Property Management Group has not been able to access its work order system, NET Facilities, which is an MRI company, for nearly a week. To say it's having a negative impact with its customers would be a gross understatement. MRI seems to respond to negative reviews, so maybe if they read this, they would call! Just pathetic.

CTM help desk techs are consistently knowledgeable and efficient.