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My dress worth over £2k hasn’t been shipped yet and it’s been over a week since I placed the order. I emailed them but no response. I would not order from here if you expect reliable service and good communication. Also, use a credit card with a good protection scheme as you can dispute if they fail to ship and ghost you. Update: dress arrived completely creased. I instantly returned. They received the return over a week ago and didn’t confirm or process any refund. The chasing can begin AGAIN!
In linea di massima la mia esperienza con l sito di Luisa Via Roma è sempre ottima, i prodotti sono una garanzia, L’imballaggio eccezionale, ed anche il processo del reso è semplicissimo! Lo consiglio a tutti
I ordered a t’shirt almost 5 days ago and it still saying it’s processing!! I called them and asked when the status of the order is gonna change and got a really rude women on the phone that said: you just have to wait, I can’t do anything for you. Extremely bad service, I need the t’shirt for an event next week so just cancel my order if it’s not gonna arrive on time!!
I placed an order on Friday, expecting it to be delivered by this Friday. However, my purchase is still processing, and I haven't received any updates about the delay. If I had known that shipping would take this long, I wouldn't have placed the order in the first place. It's very disappointing that Luisaviaroma did not provide any notice about potential delays before completing the payment. They should be more transparent about shipping times to avoid this kind of frustration for customers. Order number is T0011704869
The offer is more 'selective' than on other sites therefore it's more expensive. During sales period the time to deliver is too much... an order placed more than 7 days ago is still processing! If you have a voucher from a previous purchase you can't mix it with another one (not even through customer support), or other benefits from the loyalty program.
Always what u see is what u get. 5/5
I used to order a lot from Luisaviaroma due to the good selection and fast shipping and return service. Shipping is now getting really long - more then 10 working days and return time response also prolonged to more then 14 days. I still buy a lot there, but service is not getting better
Ordine effettuato settimana scorsa per una borsa Gucci, nonostante la spedizione express (viene indicata consegna ad 1-2 giorni) ad oggi il mio ordine è ancora in lavorazione e nessuno risponde dal servizio clienti. Prima ed ultima volta che acquisto qui.
Più attenzione. Ho ordinato un cappello Jaquemus e delle scarpe della Nike. Il cappello è un po’ sporco ed è arrivato senza alcun tipo di protezione, mentre le scarpe avevano all’interno della scatola la carta dell’adidas. Errori di poco conto ma dal momento in cui stiamo parlando di un sito che rivende marchi di lusso mi aspetto maggiore attenzione. Per il resto nulla da dire, spedizione rapida e articoli conformi alla descrizione.
JUST RIDICULOUS!! I purchased a pair of shoes on 20th July and I received them on 30th July. since I wasn’t in a hurry I waited and thought it was fine maybe it was a difficult moment for the company ( I was reading other customers' experiences here on Trustpilot at the same time) the shoes unfortunately fitted slightly small so I decided to ship them back and asked for a refund. On 2nd August I shipped them back and they were delivered to LvR on 7th August. Usually, other retailers send an email for confirmation of receiving the return. LVR NEVER BOTHERED TO DO SO NOR DID THE STATUS OF MY RETURN ON MY ACCOUNT CHANGE. I waited patiently !! On Monday 12th August I send them an email. NO RESPONSE YET !! I tried to contact them via phone no one answered! Keeping the money of people is illegal! You don't have any right to do that. It was my last time ordering on LVR and since I am a personal stylist at least 10 people won’t buy from them anymore after me. BTW it’s not my first bad experience with them! my previous experience with LVR wasn’t that great too! first of all, for the extremely rude phone customer service which is not even in Italy so probably they don’t care! Second for the ridiculously expensive shipping costs! So I shop more often from other retailers where the max shipping cost is 10 pounds and after spending a certain amount of money the shipping is free of charge which is not the case with LVR! Such a pity since the Buyers at LVR are doing a great job and I love the selection! Update : They just sent an email about issuing the refund (14th of August). I understand things can take time but updating the customer about their issue help the customer handle the frustration better and improve their experience.
Horrific company to deal with, took £700 for a moncler jacket sat on the order a week and then the status says order processing, I rang and asked if I could cancel, they said they wont as I have placed the order. I asked when the order will be picked and dispatched, they said they don't know! really wish I would have ordered the jacket off Moncler directly. staff are rude and unhelpful, avoid at all costs, shocker of a company
I've been a loyal Luisaviaroma customer for many years, but my recent experience was disappointing. I paid for express shipping, expecting my order to arrive quickly, but it took almost a week to be dispatched. The slow shipping times have become a recurring issue lately, which is frustrating given the premium service I’m paying for. I hope they can address these delays and return to the reliable service they used to offer
Loved getting my dream summer dess at a fab discount.
Very very happy!!!
Great site! Always found interesting sales!
The best choice!
NON SBAGLIATE MAI AD INDICARE L'INDIRIZZO DI CONSEGNA! Ho richiesto il cambio dell'indirizzo di consegna dell' articolo in quanto l'azienda indicata nella consegna chiudeva per ferie, chiamati due volte al numero verde dicendo che l'indirizzo sarebbe stato variato dopo che l'articolo era già spedito e di scrivere un'email. Per fortuna l'articolo è stato consegnato correttamente oggi (ultimo giorno prima della chiusura), assistenza inesistente e indirizzo naturalmente non cambiato come indicato. Quando spediscono il giorno dopo viene consegnato com'è possibile che non possano cambiare l'indirizzo prima di spedirlo? 10€ di spese di spedizione per un servizio clienti inesistente.
Azienda seria, ho acquistato diverse volte e mi sono sempre trovata benissimo, unico neo sono i costi di spedizione. Essendo un negozio con brand di lusso mi sarei aspettata che le spedizioni fossero gratuite, per il resto sono veramente molto seri.
I was sold a product which had a fault that became visible within a few weeks. I reported this to customer service promptly and asked for a refund or replacement. It has been almost a month now (I first contacted them on 17 July) and no resolution has been proposed - LUISAVIAROMA keeps trying to shift blame and responsibility on the manufacturer. However this is irrelevant - as the seller, LUISAVIAROMA is responsible for defective products under UK and EU law, and their customer service team should be aware of this. Their strategy seems to be to delay and shift blame so that they can avoid responsibility for the poor quality products that they sell.
Long waiting times to process an order, even longer to dispatch it, now, a refund nightmare. I don't know if they're understaffed or don't care about their clients, but surely it was the last time when I put my trust in this company. Customer service is basically non - existent, they are not replying to any emails, saying that due to high demand everything is slower. The truth is, that the client should not care about the high demand- if that's the case, they should support themselves with more staff to cover these kind of accidents. Furthermore, I came across data breach-in my parcel I found a dispatch letter that belonged to totally different customer. I believe that this happened with my data in return. Please, refrain from purchasing from this website, this is not the kind of treatment you want to experience.
