Company Details

I have used Livefood UK for about 18 years or so. I wouldn't get my livefood from anywhere else, their customer service is second to none. The food is always fresh and plentiful, they aren't stingy with the tub sizes. I had an order today which was superbly packaged to avoid damage, and an ice bag thrown in to keep cool in the hot weather. Absolutely love this company.

The products and service are great, and the additional information on feeder sizes and care is really helpful. Ordering and delivery went smoothly with email communication throughout. Very happy.

I've been ordering off here for nearly two years now. My leopard gecko went off all of her food which I brought for her.since her favourite one of all seems to be the crickets which is great because every time her order arrives she always has a mixture of different crickets in the tubs. Shes so happy when they arrive she acts like a puppy, it's so funny but cute and knowing that she will eat from this farm I dont mind paying the extra as Its not a waste at all.

Can’t recommend this company enough great live food always delivered fast and reliably best in the uk

My bearded dragon loves the dubias from here(and the wax worms..) and orders usually arrive next day.Really reliable company,and if any issues,Steve replies promptly and in my case,the post lost my order for a day,and he sent another out straight away! Really happy with the service.

Livefood UK are the best people that I have dealt with I I find they are fast reliable and significantly cheaper than the other live food people I wont be using anyone else

Would always recommend. Super Quick delivery and Healthy live foods.

Highly recommend for quality of live food (we have repeat ordered crickets and locusts), fast shipping and superb customer service. Thank you for a great service at fab prices to!

Quick delivery however ordered frozen mice they came thawed which i was told was my own fault due to not paying the more expensive postage. The mice were hoppers 6-9g all mice were 5.2 and 5.4g dissapointed to say the least wont be using again.

Highly recommended I've used this site for my bearded dragons bugs for a few years now, they arrive in great condition and it's super fast postage, great communication and very helpful if needed, great prices too really cant complain they have also been just as efficient during lockdown too the postage is still super quick!

Have used this company for many years and they really are fantastic. Quick communication and next day delivery & good quality products. They're one of the few companies that have kept up their high standards during Covid.

Absolutely delighted. All 50 locusts arrived alive and well and looking particularly juicy! Our bearded dragon was equally delighted. Excellent quick service and they answer emails within an hour!!!!! which is pretty phenomenal at the moment. Had been buying locally and it was very hit and miss with quality and quantity - half we’re usually dead and I had an hour round trip to be told - “Oh they’re not on the order today” I will definitely be buying on a regular basis and would nightly recommend.

Highly recommend Livefood UK a brilliant service, I have ordered from here sporadically over the last few years but more so during the pandemic. Every order has been spot on with all insects alive and healthy, I bought a springtail culture to add to a bioactive terrarium in April which is also brilliantly thriving. There was a small mistake with one order which was rectified so quickly the next morning I really cannot fault their customer service, thank you and keep up the great work with keeping our pets fed.

Switched back to this company after not using them for years. During the last few months I have had multiple orders with items missing which require me each time to contact them and get them to send the missing items. This last order is the last straw. They claimed to send out my order last Thursday however I never received a tracking email. I queried this and they provided a tracking number. However that tracking number when checked on the royal mail site claimed royal mail had never received the package. So after advising the order still hadn't arrived they advised they would send a replacement which I agreed to however they didn't send it out that day and sent me an email the following day claiming to have a "powercut" which prevented them from shipping. They did eventually advise they sent out the order which they said would arrive today but once again I have received nothing! I have asked for a refund and tried phoning them as I have now ordered elsewhere but I have had with no answer. The only redeeming factor is the quality of the live food is good, shame the service is so dreadful. *UPDATE* order did arrive in the end. received a sarcastic and unprofessional response from them I assume in response to the bad feedback. They were augmentative and defensive when I mentioned I found it suspicious they used the same royal mail tracking number for the replacement order. They ignored my request for a refund and to return and cancel the order. I will never use this company again.

Recommended by my vet nurse, my bearded dragon has been sick and I was desperate to find a Dubia supplier for him where they don’t all arrive dead . Ordered Saturday , arrived Tuesday- but no Dubias and no explanation . On emailing- still no explanation but was told a replacement would be dispatched yesterday . Mail has already been - no roaches . I clearly need to keep looking for a reliable live food supplier with good communication. I can only hope I get a refund, very annoying considering the dubias were the main reason for ordering . ETA: So the replacement order arrived with one pot of 12 instead of two. So I paid £6.50 for 12 roaches and your email states my trustpilot review is harsh - yet I’m let down again . I would love to recommend you and feel confident to order again if things are rectified .

Have been using LiveFood UK for over a year now and highly recommend them! My last order I placed early morning on Tuesday and within two hours they were hand delivered to my door! Privileged to live in the same county. No dead on arrivals. Excellent quality and service.

Usually buy crickets from a local pet shop but it was a pain having to buy the little tubs all the time as my monitor doesn't waste time chomping through them but found this company who sell bulk bags and after reading a few reviews thought I'd order. Order arrived after 1 day which is phenomenal for the money and I literally did not find a single dead cricket (out of about 600) which again is phenomenal as I'm so used to having at least half a dozen dead usually more when purchasing elsewhere. Couldn't rate this company any better as service and goods are flawless. Will definitely be a regular customer keep it up :)

Been using Livefood UK for a couple of years with great service every time, shipping and delivery of orders is always fast and there is never any issues of items that I need being out of stock. Would never go anywhere else for my orders!

I have been using this company for a long time and the quality of the live food is brilliant but some of the locusts be dead in the boxes. Other than that everything is positive.

Excellent- first time I've tried Live Food UK, and their delivery was super speedy and when I made a mistake with my order, they gave me extra, and didn't charge me for it! I can't fault them! thank you so much!