15 Bedford Street, WC2E 9HE, London, GB
Get the internet you deserve! Think all internet is the same? Think again. At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team. We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household. Plus, no mid-contract price hikes. Ever! It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly. Get Lit Fibre
As always very good communications Shame that the.prices have increased
Great customer service! Iro kindly helped us through the installation process and was super kind and patient. Thankyou litfibre :)
I was experiencing an ongoing, stressful situation with my former provider regarding the switch over to Lit Fibre. Over the two weeks, Nick at Lit Fibre was calm and reassuring throughout and I'm glad to say the problem is now sorted. I'm impressed with how easy it is to contact Lit Fibre by phone, which I've had to do on a number of occasions, and Nick's responses to my emails were almost immediate. (Unlike with my previous provider in both respects.) My personal thanks go to Nick for his excellent telephone manner and for guiding me through the whole situation.
Quick reply and great service from customer service team.
(Lenny) was a pleasure to deal with and very helpfull with my case
Had an informative discussion with iro impressed with his manner. Explained in detail about lit fibre
Quick and helpful service from the gentleman on the phone. One of the most efficient and helpful conversations I have ever had from a Customer Service rep
Lit Fibre installed my fibre broadband band but due to the layout of the building, the signal was very poor. I spoke to an operative called Iro. They sorted it by sending boosters, but they would have had an ongoing bill of an additional £5 per month for the length of my contract. I was not happy with it so spoke to Iro again. They arranged for engineers to revisit. I spoke at length with the engineer ( I don't know his name, but he was brilliant). And he thought we could do away with the boosters. He set it up but it would not connect. So they contacted tech support who checked from their end. All was in order but system looking for the removed boosters. Tech support said leave in new configuration, they would reset it all and should be good in an hour or so. 30 minutes later, it all came on and is now PERFECT. 500MB. All through the process, Iro has been patient, supportive and arranged all I needed. Thank you LIT Fibre and Iro.
Everything explained easily, quick and easy. Polite and knowledgeable agent.
Very professional
I have been with LitFibre for two years and have been delighted with the reliable service with my 500 mbs package.
We have had installations of the broadband today and both engineers absolutely great with respect to the property. Customers service more than great. Highly recommend!!! We have much faster broadband to compare to previous provider at the same cost.
Polite and helpful staff, good customer service.
Customer service is second to none Larry deserves a promotion
Great service. Great customer service. Great price.
Got through v quickly. Person understood my issue, resolved v quickly. Excellent service.
"Lightning-Fast Internet with No Hidden Surprises" I recently switched to Lit Fibre and couldn't be more impressed with their service. Their symmetrical speeds are truly remarkable, offering up to 1 GB for both download and upload. Unlike other major providers, the pricing structure is refreshingly transparent, with no mid-contract price hikes! I opted for their static IP service, which is perfect for my prosumer home networking needs. The setup was seamless, and their customer support team was exceptionally helpful throughout the process. What really stands out is their commitment to fair pricing. Their long-term contracts offer excellent value. The installation was free and professional to run the new fibre to my house! If you're looking for reliable, high-speed internet with transparent pricing and excellent features, Lit Fibre is definitely worth considering. They truly deliver "Internet Done Properly" as they claim.
Excellent service
The speeds and reliability are as advertised and the same as any large provider. They excel at customer service. Their technicians are professional and helpful. Their on-line service is quick and to the point.
I had loads of questions and Iro was so helpful answering them all fully and clearly. Thank you Iro for helping me throughout the whole process until I had my order placed and my installation date set up.
