15 Bedford Street, WC2E 9HE, London, GB
Get the internet you deserve! Think all internet is the same? Think again. At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team. We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household. Plus, no mid-contract price hikes. Ever! It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly. Get Lit Fibre
Really friendly and helpful support.
No reply to a email I sent twice, this was for a renewal. Had to phone in the end. Otherwise all good
Excellent support and troubleshooting advice polite and patient.
Immediately identified the problem and solved it. Problem not obvious to user who considers himself ‘advanced’ (lol). So well done and thanks.
My call was answered within a minute and Vanya from tech support resolved a complex problem I hadn't encountered before (a conflict between my router and powerline Wi-Fi extenders following a rare outage from Lit Fibre). Having called me back to save me the cost of the call, she gave advice clearly and waited patiently until the problem was completely resolved.
Iro answered my call quickly and efficiently. I am no youngster and he was very patient with me and my lack of technology understanding I wish all companies employed staff like him - would make things so much simpler and more pleasant
Received an email to let us know our contract term ending and giving options. Very fair options and even saying we could check other providers before deciding. The service has been very good and so we returned email to say we’d carry on with lit500 at a very decent monthly fee for a fast internet service. They replied within a couple of minutes to confirm the new contract. Brilliant.
Excellent customer service spoke to Iro to renew my contract very efficient. Have never had a problem with my Internet great service all round.
I had a technical query and Iro responded very quickly and got everything sorted!
As ever, it was your support staff (both frontline and second/third tier) that made the experience as good as possible.
Iro was very supportive and helpful with getting the best for my internet needs.
Very fast and responsive customer support from Alex and Iro. I wanted to add something to my existing service and they gave me all the info I needed and applied it super quickly. Can’t fault this company, very happy I left Virgin Media to sign up with them.
We have now been with Lit Fibre for 14 months and the overall service performance they provide is excellent.. we are happy with their broadband service. Thank you
Thank you for your helpfulness You went above and beyond what others have done for us and for that we are thankful Thanks to the operator Iro
problem solved well done Nick
Nick was great. patient, listened to my problem and offered solution
So good it's a bit too good to leave but thanks again
Having struggled with ADSL broadband for years - this was our first opportunity to receive fibre broadband, and what a difference! All offered at a really competitive price too. Installation went ahead exactly as planned and the engineers were all efficient, knowledgeable, and very polite. Six months on and everything is still running smoothly. Overall very happy.
He had an answer to my question right away. Had all the information right there. Very confident in knowing his job.
Excellent experience all round. Very good swift response to any query. One problem: My name is Christian and not Christopher. Otherwise many thanks for your excellent service.
