Kempson Way, IP32 7AR, Bury Saint Edmunds, GB
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
My Honda CMX500 Rebel had its 24 months 2nd service 27/04/22. Last 3 months have ridden it only a few miles as I now have a bad back and the bike has been garaged for most of the time. According to the service manual the air filter requires changing at 24months. I normally would not check this as it's a bit awkward to get to but I mistakenly, replacing the seat, thought I'd dropped one of the seat bungs down the intake aperture. It was not there. Thought I'd check the filter at the same time. This (impotant) filter had never been replaced. I was looking pretty bad! Don't know what else they haven't done, but for an expensive £253. This is bad indeed, and bad for the bike. This company had already ignored a request about a warranty issue I have. Needless to say, they will not get any business from me. DO WE HAVE TO GIVE THEM 1 STAR?
Changed my Honda Jazz 2004 for Suzuki SX4 2012 and am delighted with the swap. The car was wonderfully prepared, full mot and service, valeted exceptionally well. I am delighted with the car and the service I received especially from Steve Ryder. He did all he promised when i agreed a deal and he is a delight to deal with. Thanks Steve... Malcolm Lambourne
The customer service that we got from Darren Martin was brilliant. Really helpful.
Friendly, efficient, if they could not get to there phones, always rang me back .
I made the deal part ex fairly quickly but no v5 on John Banks side. There was a reluctance to keep me updated on progress. They offered to cancel the deal but pointless to me. Bike delivered 5 weeks later with tank of fuel and without tool kit. Never heard from them again. Service shocking.
Honest, clear explanation, straightforward, very pleased with advice and support, delighted with my car. Thank you
The purchasing went well all very friendly. Only problem is that we have been waiting 2 months for a door window winding mechanism.
I have dealt with John Banks Suzuki in Ipswich for a few years and every time they make me feel welcome. They are easy to deal with and make buying a car a pleasant experience.
Great experience, very friendly helpful staff, made to feel welcome from the start,
John Banks have always been a good company to deal with, and I am always treated with respect.
Excellent service from the Ipswich branch! Darren was very professional yet friendly and helped me with the required paperwork. I exchanged my existing car for a newer, used vehicle. Easy transaction. I highly recommend.
Great people and excelent service!
Excellent and very friendly and knowledgeable staff .
As previously experienced,I found staff helpful and responsive to all my questions and needs. I am however still experiencing some problems with the in car Sat Nav , and fear I may need further help.
I have bought quite a few Honda civics over the years from a few Honda dealers and used John Banks in Bury St Edmunds for the first time in April this year - 2022. I found them to be very accommodating and professional and will definately be using this dealership again when I next change my Civic.
the service dept was good but the new car sales didn't provide enough info about the hybrid facilities. I have found some of them to be quite complicated with so many options
Good, friendly, positive experience - a problem we had with a door lock was swiftly rectified - with thanks - in fact we were so impressed with the service we bought 2 cars from John Banks Group!
We got our second hand Jazz from you and we are very happy with it and felt very well looked after.
I have bought a large number of Honda's from John Banks Ipswich and always received fantastic service. The team there know what I would like and have guided me in purchasing my new cars based on what I need. I've encouraged friends and family to view their selection when looking for new/used cars too. I was surprised with a gift on my last car purchase, which made me feel very special and when the time comes to change my car again, I'll definitely stick with Honda because of the team in Ipswich.
I was very happy with my order and fast delivery as well with great customer service
