Company Details

I was promised a hard copy of the booking in the post did not happen. I booked a balcony and was not told it was a restricted view until l called back.

Prompt service.Always polite and helpful.

Great service

Booked with these guys, many times, good company, and very good value

Words fail me when trying to describe the stress and upset we have had through our dealings with Jetline Cruising. Our Booking No was 2038595, and back in October 2022 four of us booked a NewZealand/Tasmania/Australia holiday and cruise through them costing £7,578 per couple. This was to include flights, transportation, hotels and cruise. Initially the company were helpful and informative, but once we had booked and paid in full things changed. Before we even left, the Company changed the original flights which meant new paperwork had to be sent out. New Transfer vouchers sent out had wrong details showing, ATOL certificate sent had wrong dates showing, I had to check and double check everything due to their incompetence. They gave the airlines the wrong spelling of my husband' surname which took them an unbelievable 18 days to rectify - with me having to ring them each day and chase up. Once on holiday transfers from hotels and ports did not turn up and we had to pay for Taxis. The Hotel we were booked into in Sydney was closed down when we arrived, due to it being structurally unsafe, and we had to find and pay for another hotel. Jetline Cruising told us on our return to forward invoices and they would refund us. Details were sent to them on the 17th March and 40 days later on the 26th April I received an email from them saying they would pay the £457.68 hotel costs within 14 days. After a further 20 days I once again contacted them and they said due to the credit card they were trying to refund the money onto having been renewed they were unable to process. (I spoke to my Bank about this and they confirmed this was utter rubbish, the only difference was the expiry date, and the refund would have gone through OK.) I then gave them details for yet another bank card and was promised that the refund due would be dealt with immediately. That was 9 days ago and despite me contacting them yet again we are still awaiting the £457.68 refund. I now intend to take legal advice to recover the money owed to us. I strongly recommend that no one uses this Company, the whole idea of using a travel agent is that they are the experts and you benefit from their knowledge when making a booking. Jetline Cruising did quite the opposite and caused nothing but stress through their inefficiency before, during and after the holiday.

Helpful informative staff

First time using Jetline Cruises and I found the advisors friendly and helpful. Shout out to Emma for excellent customer service.

I must admit that I was a little sceptical when booking as I'd never heard of Jetlinecruise and a couple of the reviews weren't very encouraging. However having just come back from our rail/cruise I have to say that everything went as it should with no problems at all. Yes I'd certainly use them again

After speaking to Sally, at jetline cruises , we’ve got the holiday that exactly fits our requirements, many thanks

Nathan dealt with everything very well

the booking agent went out of his way to help us select the cruise that was right for us and then went on to give us support with the booking and paying process. we are regular Jetline customers, and if this next cruise proves to be as good as the others we have already enjoyed i know we will be very happy.

The information was clear. The agent checked information to ensure it was current. Gave options and was patient and answered all questions.

An empathetic organisation receptive to one’s leisure requirements offering flexible solutions with a total absence of any selling pressures.

After booking 21 nights cruise in Alaska from London, we were offered Manchester departure for an additional £180 pp. As this was not much more expensive than getting to Heathrow, and considerably more convenient, we were happy to make the change. Everything was handled efficiently by the Jetline agents.

Michael was very helpful and knowledgeable. Nothing was too much trouble. Happy with the service.

The representative who assisted me with a call back was friendly yet professional. He listened to what I wanted and offered suggestions accordingly. Great service

Very informative and friendly person. Gave me all the details I needed and helped me make the right choices.

Very quick and easy to book. Helpful staff and fabulous price.

Great service from Ahman who was able to answer all our questions and amend our return flight with no problems

It was very easy to communicate with the booking agent. E mails were answered. Phone calls were answered and I was able to talk to the same agent. Cruise and flights booked as I requested.