Company Details

So good. I had gotten a random brand and this one is sooo much better. worth the money!!

Non existent customer support. Both adult son and I have bought the ion pro bottles based on others recommendations and neither of them worked after carefully following instructions. There is no follow up or even a response to texts and emails and a phone line will n to allow your to talk to a person. What a rip off.

If I could give a negative star I would- look I do not do reviews but since they refuse to respond via email here’s a review - we purchased 300$ worth of product first week of dec - did not receive half of the order till mid January- first product we receive is faulty and unusable so we request a return slip- they will not provide a return slip as requested multiple times - we just received the other half of the order 2 days ago- at this point we do not want anything we want to return it all (much faster than we received might I add). Please send us a return slip and refund my money and we will remove this review

Waited for my order for over a month, apon receiving my order the bottle was broken and still haven't gotten a response from support.

We’re still waiting to receive the item. It took a while to ship and it’s been 2 weeks sense it has. You can’t speak to nobody on the phone & the communication on email is very slow.

I made an order For an original and a Pro Hydrogen Bottle. It was 6-8 weeks before I received the Pro Hydrogen bottle still have not received the original. My Pro Hydrogen bottle stopped working after a week. I have reached out to the company 3 or 4 times in email as that is the only way to contact them, and still have not heard back about my product that is not working. Very frustrated with lack of communication for long wait time for order and now I cant get anyone to contact me to replace the product that is not working.

Slow response to emails and product is poorly designed

I purchased 2 new Tritan 50 ounce molecular hydrogen water producing bottle, which Claims 2.4 PPM. and after testing several bottles between myself and my colleauge, none of the bottles are producing what they advertised. My two Tritan bottles were registering between 0.245 ppm to 0.345 ppm of molecular hydrogen water which claims 2.4 ppm. The company did send a replacement, however, we got the same poor results with 0.345 PPM. Both videos were shared with customer service. They have extremely frustrating customer service, as they are very slow to respond via email and responses not consistent. Simply, in my humble opinion, none of the bottles we tested produced what they advertised & claimed. They have not refunded my original purchase, and communicating with them is again frustrating! After sending emails with the poor results, the company emailed me a request for a review on their website. This alone is a statement that they are not aware of their customers as I had sent two videos and multiple emails stating the issues and product problems. Why send an email requesting the customer post a review when they have received videos demonstrating the product doesn't work?? The 2 separate videos showed real time live results testing between their Tritan bottles compared to the Tyent hybrid H2 machine, which produces over 1.0 H2. I have tested their units with two different H2 meters with several Tritan bottles & all didn't perform as promised. Bottom line don't waste your money. Until they can demonstrate their bottles produce what they claim, I cannot recommend purchasing this product!

Great customer service. I broke mine and they sent me a new one fast. Super happy with it.

Pathetic! Rating should be - 10 stars! Stay away from this "business" which appears to be more of a scam. Horrible C/S! After being pestered day after day I succumbed to purchasing a couple product. The order was botched and delivery was delayed delayed and then the delivery was botched. Eventually one was delivered then the other some time later. Being very frustrated I returned them immediately unopened shipping them back at my own expense. No reply or C/S so I had dispute the payment with CC. To this day they have not responded to the Credit Card investigation. This "business" likely needs investigation by regulating and LE authorities. Stay Way Away!

I made two orders for this bottle I received first two great. My second order I received just two of the three that I payed for with no response from anyone, now one of the two has broken!

The CEO reached out and offered to help with any queries? Generic email of course but i asked a question anyway...Is there anything proprietary about the products ion are selling or are they simply marking up (exorbitantly i might add) and on selling others products? ....no response. Anyway i am reasonably happy with my overpriced 14oz but swiftly returned the pitcher as it was full of plastic which we are trying to eliminate in all areas. 100% was not refunded and i paid for postage so all up i am down over $100 AUD.

I received my bottle last month, and I am loving it.

Sorry I am not a fan of the new 50oz bottle. i don't like the blue light flashing vs on with the pro. Do not like where the on switch is as you hit it all the time when opening the bottle. Also wish it would have the double function like the Pro. For how much it was i thought it would be better.

Never received my $200 jug (after 8 weeks). Trying to contact them is a dead end. Phone number is a text subscribe/unsubscribe only. And they don’t respond to emails. Scam!!!

I like the bottle, but service is absolutely terrible. My first order took 4 weeks to arrive and the only answer I could get back was it was in production. I ordered a 2nd one because my first was over the holidays so I chalked up delay's to that chaos. I'm now 5 weeks since that order and have asked a few times for a simple ETA and barely got a response that it will be 3 more weeks. Expectations are key and we all know you order these in China so just be honest and give an expectation that is realistic. I won't be buying anything else from this company going forward.

My ion bottle quit working 2 weeks into using it. The price you pay for this bottle it should be better quality.

Late shipping, zero customer service unless you enjoy run of the mill emails that don't solve your problems. Good luck trying to get a person on the phone. Find a company that makes the same thing but cares about their customer.

The glass bottle broke (was not dropped), when I reached out to customer service, I was informed it did not qualify for a replacement. I was given zero options other than to simply spend more. A $17 replacement part on a a $140 purchase. I would not purchase again.

Great product Horrible customer service!