Company Details

Over the last 18 months I have been undertaking a house renovation. I purchased outdoor lights when on sale. The lights when installed by an electrician now trip my consumer box. Explained this to the customer service agent and provided photos. Having spent around £1000 on lights. the customer service is poor. Just thanked me for bringing this to their attention, no real advice given. We have since removed the outside lights as everytime there is rain or very cold weather it trips the electrics. I just want to be clear that the electrician has tested everything in the house and its of good working order silicon beads have been placed around the rose of the outdoor lights, but possibly the wiring in the lights is not right causing my electrics to trip. My advice to anyone who is currently undertaking a house renovation especially given the cost of industville products don't spend the money with this company, if anything goes wrong... it's your fault & money out of your pocket to rectify.

Excellent products and a great website! The site is easy to use, and the dispatch and delivery are very fast. I didn't read the description carefully, so I spent some time looking for the screws and fitting before realizing they weren't included. I wouldn't hesitate to order again!

I placed an order on the 4th and proceeded to hear nothing. Upon chasing them 6 working days later to find out when my order might be arriving, I had an automated response saying I’d be contacted within 6 hours. I heard nothing. I rang later in the day to be told to look for a tracking number in my email-I never received one. I was told I’d be put through to the relevant person to get one, only be hung up on. They never called me back despite me having JUST given my number. I then emailed to say as much. The next day they replied saying that the items I had ordered a week ago, were in fact out of stock. It was 3 of the same large pendants so their stock figures are clearly way out. Very disappointed in such rubbish customer service, it really doesn’t take much to let the customer know. Won’t be returning and I say be wary when it comes to their outlet stock levels, especially if you’ve set your heart on something.

My table lamps arrived within two days, were packed extremely well and the quality of the lamps is outstanding. Love Industville products! Great service and delivery.

My ‘go to’ for interesting commercial standard lights and fittings. Love my new light fantastic quality

I recently purchased x3 'Knurled Edison Wall Light’ in black for my wife’s garden office. The garden office already had a rustic, industrial look, so these wall lights (along with LED filament bulbs) were a perfect fit. Now I have found Industville - I will be looking for pendant lights for our kitchen. To anyone looking for rustic, industrial wall lights, look no further than Industville.co.uk!!!

Great online lighting company. Lovely products,well priced.

Really lovely quality products at a reasonable price. Customer service was kind and helpful too. Products are well made and we have bought from Industville for more than 10 years.

I was initially happy qith my choice of 2 x large hand made wool rugs. However, despite low traffic, the rugs have flattened near door or light walk areas. I have been advised to vacuum frequently and the pile and design will return. I have always purchased high quality wool rungs from Frith Capet Company in Wales. Absolutely no issues whatsoever. I have stated I am disabled with a life limiting blood condition. I cannot vacuum my rugs to improve rhe pile and design. I need to rest and conserve my energy. I would like to exchange the rugs for something practical and fit for purpose in my cuscumstances. Little help from Cust Services.

Industville is my go-to for industrial-style lighting and furniture. Their products are top-notch in quality and design. Ordering was a breeze, and my items arrived swiftly and well-packaged. Their customer service team was knowledgeable and friendly. I'm very pleased with my experience and highly recommend Industville!

I have bought loads of items from Industville and fitted my coffee shop, the coffee barn, Uckfield, we received and still do get loads of compliments on the lighting. Excellent service and first class quality product.

Customer service is brilliant, intelligent and professional

Excellent high quality products and efficient service.

Very helpful sales assistant. Informative but not pushy. Great products. Ordering was very easy. Had a problem with one of the lights, this was dealt with immediately and rectified. cannot fault this company, great service, fully recommend.

The quality and price of the lamps are excellent. The customer service is 5 star and the delivery was prompt.

Efficient.

Love the lights and they look great but you do need to dismantle some of the designs to affix the bulb so not looking forward to replacing them when the time comes.

Very good item

Great product, swift delivery really pleased with my light

Good product and usual excellent service. Thank you!