Company Details

The PC client works well, but the Edge and Chrome extension doesn't work at all in China.

I got the free version and tried to connect to Canadian netflix with it. Not only did netflix pick up on it and prevent me from watching anything, but I was also blocked out from every website other than outlook web app. It came up with "(website name) unexpectedly closed the connection." The issue was immediately resolved when I removed and uninstalled Hotspot Shield

F.u.c.k.i.n.g. bad. Try to get out from this scam. Can not stop my payment to this. DONT EVER TRY THIS SO BIG SCAM.

After a couple of months, the app disappeared all of a sudden from my PC after I went on vacation for two weeks. I have uninstalled and reinstalled different versions of it, depending on whoever is answering my requests for service/help, and nothing works. The servers get stuck in one location, when it did work about 10 days for one day. All of a sudden Pango is asking for my login credentials; it never did before. Now I am totally locked out of my account and Pango Pango has three years subscription that I paid--for no VPN service for the remaining 2 years 9 months. DO NOT SUBSCRIBE TO PANGO HOTSPOT. iT LOOKS GOOD ON THE SURFACE. I think it contracts out to Third World countries for customer service, the reps have no idea what they are saying. I was lured into thinking it would be good by the aggressive customer chat. It might work for a few weeks or even a couple of months but after that it falls apart and none of their updates does anything but cause havoc with your working life. I've only connected to it once in the past three weeks. After that I got the message that "it can't connect to the VPN adapter. Uninstall app." The app is nowhere anymore on PC so I can't uninstall it (or re-install it with any of the updated versions). It has simply stopped working despite my tinkering it for hours, with "the help" of half a dozen of their staff. I slapped down $110 for this. It took a dozen or so emails finally for them to refund this. It was hardly worth the hours of frustration trying to tweek this thing, send & read emails back and forth, trying to make sense of all the different new instructions. I can't believe this thing happens. No one would purchase VPN service is this were the norm. There has got to be a trustworthy VPN but this is NOT it. Do your homework.

Sorry to say that but one of the worst support, they simply ignoring me. - My account manager email does not exist. - First level support contacted at the end of Jan and got a generic reply (27 Jan) "Moving forward your case will be handled by an escalation team and they will get this email sent to the right department. They will get back to you directly as soon as possible." - No response since then! Even though I emailed them several times politely asking about the status. Request number - 5327596

I had a lifetime account for years purchased through the actual company website, they have since merged with pango.co and now my lifetime account is gone. They are asking me to pay again for the same service just months prior I had full access to. I can still log into my account no problems. Soon as I try to use my paid for lifetime account it states I need to purchase a "basic" plan. I had a premium plan that was good and used for years. I was logged in and changed my password within the last six months and now since the merge they stripped my premium account status with lifetime benefits. Guess "lifetime" of the company" applies. Oh and I asked them to update my email address on file and they will not even communicate with me. All of my troubleshooting request are ignored.

I checked these reviews before buying this premium service and everything looked good. Everything worked fine for 1 day. The next day I opened the app and it said 'Something went wrong, we are working to fix this' no matter how long this is left it never works. The only way to use the software is to delete and redownload every day, which is ridiculous. I even tried to talk to customer service who asked non-relevant questions, They don't know how to fix it the software is simply broken.

I use this VPN every day and it's good for work, travel, and safe to use in many countries. Highly recommend.

Works well, great product!

Works great. In addition to unblocking Netflix, Hulu, etc, it’s faster than all the other vpn’s I’ve tried (Nord, express, CyberGhost, surfshark). I tried all of them and HotspotShield is the best so far. Definitely recommend!

Great VPN and excellent customer service!!

Great VPN! Works as advertised. Had no problems using it. Great just great!

Delivered exactly what I needed. Works every time and easy to use. I would highly recommend as a VPN.

This is a Great Product. Great support. Great VPN works for netflix great!!! Glad I got it!

Awesome product, works as advertised! Great customer support! Really appreciate developers who care about their product. Will recommend this to ALL my friends and family!

Best VPN on the market. After using Hotspot Shield for several months, I can say its incredibly fast, reliable and overall the best VPN for Mac and PC. I've used few other VPNs, and none of them are as fast as Hotspot Shield. Fast, simple and easy to use.

Best VPN in the market — used it for casting movies while traveling and also censorship in the UAE. 10/10

One of the coolest VPNs out there.

Great vpn! it's fast reliable and works when i need it. i've tried a few others that i uninstaled eventually but i've had hotspot shiedl for a few months now and works great

Great VPN Service, HBO and Hulu fan here, super nice to have those unlocked!