Company Details

I ordered the premium 3.0 and a few attachments with expedited shipping. I made a mistake and requested to swap an attachment and service kindly responded that they would. I ordered it on Wednesday and received it that Saturday. Couldn’t be happier.

I needed to update an order, and the customer service was super helpful. Highly recommended!

Be cautious of counterfeit products and deceptive advertisements that may appear enticing but lack authenticity. Many of these sellers are untrustworthy, as they often refuse to offer refunds or support if you're unsatisfied with your purchase. To protect yourself from potential issues, it's advisable to steer clear of their website and explore more reputable options.

Poor shipping overly expensive for canada. I'm now 20 days in from purchase of a machine and toys. No attachments recieved to this date and the tracking system is poor. Customer service do not respond to emails. $100 in shipping charges and $800 total spend for a toy that cannot be used. Avoid this company !

Great customer service and the best quality machines available! Super recommend.

So far so good! I do wish that you could adjust the stroke length without taking off the face plate (face plate is an additional purchase and not required), but this thing is obviously well built and well engineered!

customer service spends a lot of time on customers here

I tried numerous times to buy a product from your store and all I got was roadblocks. I finally went to Amazon and purchased what I needed from your store with no problem. I think there’s a problem with your system.

I bought a machine from their Amazon store a few weeks ago and no complaints. I didn't get the app options (my fault) and asked about it. The answers from the customer service was quick and I was able to order the part, with discount. Very satisfied! G.

I was so happy when I received my HiSmith machine under a week. Shipped from their company in California to Louisiana using UPS. I was sure the website was a scam but this is definitely a legitimate company. Yes, this may be a Chinese product but who cares if the product actually works and the company responds to your concerns. When I contacted them via email, they responded the same day so their customer service is great. The machine looks fantastic and I love the weight of it heavy and sturdy. I see comments talking about their bad experience but this is my first time ordering from them and no problems. I will definitely order more product from them. I haven't tried the product yet and I will leave another review once I have tried it. HiSmith I know you'll see this comment and I want to thank you for your customer service.

I recently made a purchase from HS, a China-based company, and I can confidently say that my experience has been nothing but positive. Initially, I had some concerns about ordering from a company overseas, but HS exceeded my expectations with their service, client support, and product quality. 1. Generous with Checkout Issues I accidentally used the wrong checkout code during my purchase, and HS was highly generous in resolving the issue. Their customer service team promptly corrected the problem without any hassle, which really impressed me. 2. Excellent Handling of Missing Items When I received my package, I noticed several items were missing. After contacting the support team, they explained that the order had been sent in two packages and shipped from different countries at the same time. However, I had only received one tracking number, which confused me. So, they quickly clarified the situation and provided me with the tracking number of the second package. A few days later, all the missing items arrived without any further issues. 3. Superior Product Quality The most important aspect of this purchase was the quality, performance, and design of their products. I was genuinely surprised at how much better they were than I expected. I purchased the Hismith 4.0, and the motor noise is almost unnoticeable—it's so quiet that even a standard air conditioner or TV can easily drown out any sound! The design and performance are top-notch. In summary, don't hesitate to order from HS. They're a valid and reliable company. If you ever encounter any issues, their support team is not just helpful, but also incredibly responsive. They resolved my concerns within 24 hours. Just make sure to include all necessary details (order number, clear description of your issue) when contacting them, and they'll take care of the rest. It is highly recommended!

Shipping is horrendous!!! My order has been “on the way to a UPS facility” for 12 days! It is definitely not coming from California!!!! Email answers are strange and cryptic. 13 days now and still nothing! 26 days now and still nothing!

Clear and concise website design, smooth checkout and payment system. Slight hiccup in shipping of two package vs one tracking number, but this resolved with a quick response from Jess in support, as well at Jim from service.

I am so happy with the hismith costumer service. they have been so helpful with all my questions and concerns. they helped me to decide exactly which bundle was right for me and were there every step of the way. I am so excited for my order to be received.

Impeccable customer service support helped me with everything including pricing. Customer service agent Jess is very helpful.

My order was shipped fast and the product is of high quality. I did receive an incorrect item, I emailed them, they replied the same day and I was sent the correct item right away. Great customer service.

Amazing and super helpful

Customer service was so fast I chose the chat option and was amazed with how quick I got a response. Agent was able to answer my questions and helped me with my order. I give them A+ for customer service can only imagine their products living up to their service thank you 🙏🏼.

Very responsive to fixing problem that was not their fault. They were timely in their response and went above and beyond what they needed to do.

Great customer service and helpful agents