Company Details

It is very convenient as usually printing is a hassle to travel back and forth with the printed artworks. But with Gogoprint I'll just have to wait for my parcel to arrive and hand it over to my client with no worries! My parcel is always on time and very reasonable pricing! This will be my 4th time using Gogoprint, it such a great online service!

I do share the same experience with a few here who provided feedbacks pertaining to GOGOprint's customer service / account staff. Though their price may be attractive, the company should look into the training of their staff. They are so inefficient and not helpful at all. Wonder what are the job scope of their account staff.??? Guess the company is paying them to chase customers away. Anyway, I managed to find another printing company which offers better service and price.

Original review submitted on 30 May: Ordered twice from Gogoprint - both were fraught with problems. Both times, just to know the status of my order, I'd have to call their hotline to ask, and each time I'm put through different customer service officers just to get updates. Would have gone with other printers if not for them claiming that they can deliver by your selected delivery date, as long as I submitted the necessary. The last guy who I called was also very rude, in the nonchalent way he talks and responds to my questions. This will be my last time engaging Gogoprint. Additional/updated review, submitted on 3 May: Updating my review to clarify what happened, and to further reiterate that I will NOT use Gogoprint anymore. 26 April: I placed my order on 26 April, indicating that I want to receive my order on 2 May. 29 April: Made payment and uploaded the payment slip at about 10am, of which the deadline to submit was 12pm. Gogoprint didn't check or update anything about my order the whole day. Do note that I received the transaction advice from the bank stating that my payment was made on 29 April 2019. 30 May morning: No update from Gogoprint. Called the hotline, was put to a customer service officer, who said she'll check and call me back. As I'm working, I don't check my phone often and got a missed call. When I called back, I'm put through to another person who has no idea about my order. Had to wait for them to check and call back again. Again, I missed their call. Then I received an email that the delivery is being delayed because I made payment late (which was not true). At this point, I am furious because I did everything stated on their website, by the deadline. Why am I penalized for their own oversight? So I called again. This time, a nonchalant chap picked up the call - when I tried explaining the incident, he would just say "mmm, mmm, yes". It honestly felt like he's not even listening or trying to help. He insisted that they didn't receive the payment on time (even though I've uploaded my transaction slip on time, as per their instructions, and my bank transaction advice stated that payment was made on 29 Apr). He said that the next day (1 May) is a public holiday, and they needed time to produce the stickers. The earliest they could deliver was 3 May. Honestly, at that point of time I just felt that Gogoprint just doesn't care about making their customers happy, or at least TRY to fulfill customers' requests. We selected a certain delivery date FOR A REASON - BECAUSE IT'S URGENT. Luckily, I needed my order on 4 May, so when I placed the order, I'd already buffered in for unexpected delays based on my first experience with Gogoprint (FYI they delayed my first order too). Hence when I placed the order, I selected to receive the order by 2 May. Again, I want to emphasize that the MAIN reason I decided to go with Gogoprint again was because the website promised that I could receive it by the selected date. I've learnt my lesson - it's not true. Anyway, since they said they can't do anything (tbh, it didn't feel like they tried to help though), and could only deliver on 3 May, and I only needed it on 4 May, I left it at that. 2 May went by. 3 May: It is now 9pm on a Friday evening, and I am still waiting for my order in office. I called Gogoprint at about 6.30pm, but their hotline was already closed. I called the delivery courier (WMG), who thankfully was still operating their hotline. Apparently, Gogoprint had selected a 10am-10pm delivery timing for my order. I am beyond words. I don't blame the courier - they are just working based on instructions. WMG was actually very helpful to try and help expedite my order too. But I am furious with Gogoprint for not checking that mine is an office address, and at least trying to help expedite my delivery. Hence I will reiterate this - I will NEVER order from Gogoprint again and I will encourage everyone not too as well. If your order has a small value, forget ordering from them - they will probably treat you the same as they treated me. If your order is urgent, even more so - they can't be trusted to deliver or fulfill your request on time, or even try to help you. In all my experiences with various printers, they are the worst.

Their page comes complete with precise instructions and I received my business cards in excellent quality. Affordable too. Very happy with my order.

Fast service and top notch quality. Love it! Will definitely go back to them, as of now they are my primary source for stickers. I use them for my company's products. Will explore name cards as well next.

Website was user friendly. Wanted to do sticker labels for a party. Very simple steps to follow. Select sticker size, sticker material and upload picture. Easy as that. Smooth process and end product hit our expectations.

Efficient service and fast, reliable service. Was apprehensive since 1st time ordering but reliable indeed! No worries

Good service. Easy interface. Quality cards pretty quickly. I will use it again soon.

Very user friendly site. Quotes are as they are. Order was sent few days ahead of schedule with more affordable pricing. Pricing are competitive with other sites like Copy Boy or Kiasu print even though their volume print are more competitive but great for small volume print. (I printed 300 flyers and 200 name cards). Will definitely recommend Gogoprint. Having said that it will be better to get confirmation regarding files uploaded were successfully received as there were confusion with order received. Thank you Gogoprint.

Highly recommend. Great service, prompt delivery, quality and value. Customer service called to confirm the artwork even though I had approved the proof, because it looked a bit unusual and they wanted to be absolutely sure I am aware of it.

Staff is rigid and inflexible like automatic robot. The staff just couldn't be bothered and simply say no, keep on giving reasons why cannot, and then said no again. Not once did they tried to work out a way to help me at the tiny cost of a bit of trouble on their side. I even offer to forgo free delivery, I say I can drive to their office to pick up, yet he just keep on repeating delivery times, delivery date. Hello brother, did you even care to read what I written? In summary I did not feel welcome as a customer here. Maybe they will be more helpful and attentive to big clients. My 100 pieces order is too small.

It was an amazing experience. Truly, very user friendly order page and very nice and kind staff who did not hesitate to help. They gave advice on designs and even called to check regarding the final design because they had spotted an error in the design. Very good service and i must say its very affordable. Delivery dates are set within 2 to 3 days from your design confirmation. Was very impressed. Have recommended to many and will continue to recommend. The final product was exactly the way i wanted it to be. Paper quality and print quality was excellent.

Customer service team alerts when resolution is not sharp. Allows client to see how end product will turn out before confirming order. Product received is of high quality and exceeded expectation. Cost is very reasonable. Delivery is fast. Highly recommended.

User-friendly website and very prompt with printing and delivery of my order. I have had a good experience printing with them and their rates are competitive.

Good experience. Good service

Do NOT use. As mentioned elsewhere, quality AND customer service is lousy. They did not print my simple design properly centered. When I complaint it first of all took more than a week to respond, and then they admitted the print was not centered, but that they used a bleed margin of 3 mm and that it was still within their "tolerance parameter". Which of course is not mentioned anywhere... --- Update, Jan 29: Following my above 1 star review, Gogoprint finally approached me and offered to re-do the name cards, asking that if it would be better to update this review. I was not very interested in a re-print, as the quality of paper and colour was not as I expected and I cannot use this quality to represent my company. They insisted to re-do, which I then agreed upon. The re-print was properly centred. Paper and colour was the same, so I still won't use the name cards. It's clear to me that the company is more interested in me changing this review than to deliver quality service. Perhaps use the company if your quality expectations of the name cards is mediocre.

Lousy customer service.. It does not give the confidence of good delivery