Company Details

Have used First Floors on many occasions and never been disappointed. David and the team are professional and great to work with. We recently had our kitchen floor installed by them and are absolutely delighted with it. Would happily recommend. Kate McCheyne

Failed to show up for appointment and failed to honour quoted fitting schedule. Needless to say I went elsewhere. At least no money exchanged hands and I consider it a lucky escape from further poor service.

Spent £3400 on wood flooring from these cowboys in November 2016. In my experience that is what they deserve to be called. The fitters, McLeod Flooring, left my home without advising that, whilst cutting hardboard, they cut through to the perfectly good carpet beneath and left a 21" slit in the carpet. It would have been obvious to the fitter that the damage had been done. Further to the above there was shoddy joinery work that the fitter has "repaired" twice and is still shoddy. Blocks of timber, 7 out of 16 parts, fitted at the base of door frames could be pulled off the wall with one finger. No apology just arrogance and denial of any responsibility. A Director of First Floors of Giffnock, Glasgow came out with the fitter to inspect. Arrogant little man and fitter made no apology and left denying all responsibility. In response to my review on Houzz, First Floors of Giffnock, Glasgow eventually published a bizarre response about 23rd December 2016 advising that they have insurance to cover the damage they caused and also that they had reported me to the police for being angry!!! Bizarre people. Now in January 2017, have heard nothing further from them. The Director's parting shot, said to my wife and myself when he was leaving my home was, and I quote: "we regularly make mistakes". Reading this you will be wondering if this is all true. What sort of company would operate in this way nowadays? BELIEVE IT, IT'S ALL TRUE. STILL HAVEN'T HEARD FROM THEM REGARDING THE INSURANCE THEY MENTIONED. Robert Taylor 31st January 2017 Further to my previous comments I would advise that I have heard nothing from First Floors of Giffnock, Glasgow or McLeod Flooring regarding taking responsibility for the damage they caused in my home or for the shoddy joinery work. TO BE AVOIDED, GIVEN MY EXPERIENCE AND THAT OF OTHERS REVIEWERS.