Company Details

Used First Floors to help replace the carpeting in the Bedrooms and upgrade the flooring of the bathrooms. Excellent service at their shop and the fitting service was really good. Will use again in the future. Martin H

BEWARE First Floors seem plausible and reliable at the outset but they turned out to be much more interested in getting paid than they are in getting the work done. They take all the money for the materials (so their money) upfront and leave only the fitting costs (so the relatively small proportion of the cost that goes to the contractor) to be paid when the job is complete. Once they have the money for the materials they lose interest pretty quickly. My job was interrupted by covid restrictions (so no one’s fault obviously) but even allowing for that it took a ridiculous amount of time to be completed. First Floors showed no interest at all (until the time came to pay the final balance !) in getting the job finished and left that arrangements entirely to their third party contractor. The quality of the job is average at best and, in my opinion, represents very poor value for money. Very unsatisfactory and a very poor customer experience. For perspective I’ve allowed a few months to pass before posting this review and I have to say that I am even less happy with the job now than I was when it was completed. UPDATE - 22.03.22 - in reference to First Floors initial response to my review. The job started in December 2020 but wasn’t finished until the end of November 2021. About 4 months ago, not 14 months as you claim. So, if your intention was to imply that it was strange that I left it 14 months to leave a review, I didn’t. I’m not surprised you got this wrong though, if there was ever any paperwork for the job I certainly never saw it. Also, you never contacted me even once after the initial down payment (other than to seek further payments) all the arrangements and scheduling were left to the third party contractor who, by the way, turned up on the first day with not a clue about the job, so he clearly hadn’t been given any briefing about the work at all. You certainly did lose interest after I’d paid for the flooring, it seems to me that pretty much all First Floors actually do is sell the flooring and hook the customer up with a contractor. I might as well have gone to B&Q and found a fitter for myself, it would certainly have been a lot better value for money. UPDATE - 23.03.22 - in reference to First Floors response to my updated review. You don’t have to search too long to turn up bad Trustpilot reviews for First Floors and there’s a definite theme to most of them. Maybe a little more time spent on improving your customer service and a little less time on posting inaccurate statements in response to those reviews would be a good step in the right direction. In reference to your most recent set of inaccurate comments: 1. Covid and the fitters availability were the only factors that lead to appointments being cancelled. 2. I didn’t provide the beading, the fitter did, and the delays were caused by Covid and the fitters availability. 3. Only the very first appointment was set by the store, every single subsequent appointment was set and agreed with the fitter directly. 4. I did not receive a copy of the paperwork detailing and itemising the job and I have not misplaced it. At one point, just before I committed to the work, I actually had to tell David what price he’d quoted me for the job, so he clearly didn’t have any paperwork either ! 5. The fitter arrived with all the materials but didn’t know what rooms were being done, that there were stairs involved and that the existing flooring had to be lifted. 6. After the first Covid related delay I actually asked David to come and look at the work that had been done. He declined on the basis that he would only have to refer any issues to the fitter. So, if it’s all the same, I don’t think I’ll bother taking up your offer to rectify matters now, but thanks anyway ! UPDATE - 29.01.23 I finally decided to cut my losses and replace this flooring. I’ve learned my lesson and got it right this time and I’m delighted with the outcome. It was an expensive lesson for me. Beware. Jim Reid Victoria Crescent Clarkston

Just had our third floor project in seven years completed by First Floors once again. Great service from David and his showroom team from assisting in the selection of materials through to arranging the installation. Chris and his team worked tidily and efficiently on the hardwood flooring with great attention to detail. Gordon who fitted the stair carpet was very professional in his work and was able to resolve some problematic details to our entire satisfaction. Would definitely recommend First Floors.

Excellent service from advice on best type of flooring for my specific needs to the completion of the work. The men who installed the flooring were all very good workers who were most helpful and carried out the job as quickly and with as little disruption as possible. I intend using First Floors for more work in the future and can recommend the firm.

We have to say firstly that we were really happy with the wooden herringbone flooring we had installed at the end of November 2020. It really does look great from the outset. Unfortunately we are disappointed to have experienced little to no after-sales service despite paying a lot of money for the work we had done. Unfortunately we noticed that finishing is not 100% on the flooring and at the edges we noticed some poor edges. We were told that the edge of the wood against walls and other edges couldn't be completely and perfectly straight, which we do completely appreciate, however there are some areas which are completely uneven to a large degree. We are respectable customers and did not want to cause any unnecessary situation, however after phoning about it to see if anything could be simply resolved for this I found it extremely impossible to get any help. Emails were left unreplied to, and after multiple phone calls trying to get someone to help I was notified that I was 'low on their priority list'. Eventually I was told I could have a door bar to cover the area that was so obviously badly finished, which I really did appreciate and of which I was very grateful. Upon going in to pick this up I was however asked to then pay (£15) for it, which I was just really saddened and disappointed by after having paid a few thousand pounds for the flooring. It seems that if workmanship is poor that maybe a kind gesture could be given on such a small amount of money, however this was not to be the case. I run a design and interior blog and have been surprised to encounter this experience for the first time ever. Just be careful when considering to make your purchase if you are expecting to be receiving a full customer experience from beginning to end.

Highly recommend first floors. Sales process was fantastic, staff very knowledgeable and gave good advice. Scott who did the fitting was very good - again very knowledgeable and on hand to assist with any issues no matter how small. Very pleased with my new flooring and everyone comments on how good a job it is.

Highly recommend First Floors. Graeme at the show room was very helpful and knowledgeable and helped us choose a flooring which would suit our needs. Placing our order and arranging fitting was straightforward. Fitting was hassle free, Scott was fantastic and discussed which options would work best for our room. Couldn't ask for more, delighted with our new flooring.

Visited First Floors and spoke to David H who was very helpful when we were picking our laminate flooring and carpets. Flooring now laid and delighted with result. Thanks to all involved.

Excellent service from first Floors and Scott in Particular did a superb job fitting our new Amtico flooring.

First floors were recommended to us by someone online. We had a year of one company coming back to repair and replace flooring 3 times we were at the stage of thinking we couldn’t get a nice floor fitted! We spoke to David and told him what we wanted. He visited our home and suggested a totally different floor to get the best look. We went with that and we are so delighted with the end product, it’s gorgeous! The fitters actually turned up on time every day!! (That is new to us!!) they were totally professional and finished on schedule! Such a delight to have these guys in the house!! Thank you so much!!

First Floor provided excellent service. From initial contact at their shop in Giffnock, staff were knowledgeable, informative, engaging and prepared to accommodate our schedule to the completion of the work which consisted 80 square metres of laminate flooring. The guys who fitted the flooring were professional and meticulous and we are delighted with their work and end product. We highly recommend First Floor. First Floor, first class.

We needed to replace our Karndean floor in our kitchen and conservatory. Our floor was uneven and unsightly and consequently needed some preliminary work to achieve the desired finish we wanted. Of the options available to us First Floors allowed us to take 6 samples home to check our preference. Just as well, since what we opted for was different from what we originally wanted. The job was done on time and on budget by the appointed fitters who were a pleasure to have in the house. A couple of minor snags were fixed quickly to finish the whole floor. We’re delighted with the end result and would thoroughly recommend the team there who were helpful and keen to please.

We got laminate flooring fitted and it is lovely. The fitter did a fantastic job, including fitting new skirting boards. It was all done with no fuss and a very professional job. The salesman was a great help as we didn't know exactly what we were looking for, so he answered our questions and pointed us in the right direction. Would definitely recommend.

We were very impressed with our experience of First Floors from start to finish. We were unsure of what was the best flooring for our needs and welcomed the honest and useful advice from David. We were able to take samples home which meant we could be sure in our decision. We needed two rooms floored at different times and First Floors were more than happy to accommodate this. The fitter was prompt, tidy and removed all the packaging. He completed both jobs in just a few hours each. We couldn’t recommend First Floors enough. And will certainly be back for our next project.

Delighted with my new Amtico floor. Excellent service from First Floors who had to coordinate with two other companies. Great communication during a difficult time with the pandemic affecting deliveries. Fitted by Scott who is true craftsman.

Honestly so chuffed with my new floor. Everyone has been so helpful especially after I ran into issues on my end and had to delay getting my skirting on - everyone I spoke to has been so flexible, the joiner who fit the floor was really pleasant and quick too. Highly recommend!

Excellent service from first point of contact. Staff took time to discuss and review options, then worked to suitable timescale based around my schedule. Work completed on time and to a very high standard, delighted with results.

Wee have recently had a new laminate floor laid in our upstairs hall. We are very happy with the result and feel the level of workmanship and finishing detail was excellent

We recently had First Floors install laminate flooring in our lounge and hallway and are absolutely delighted with the final result! It has been finished to a high standard with great attention to detail. Having had a rough idea of what we were looking for, David helped find the perfect flooring for both rooms. We were booked in quickly and kept informed throughout the process. We would definitely recommend and use again.

It's a great shop, they have got a huge variety of wood samples, engineered wood, etc... David is very helpful and will help you choose the type of wood is best for you. I highly recommend this shop as they are quick and their fitters did a great job with our floor and stairs.