1 Education St., 02141, Cambridge, US
Cultural Care Au Pair is the largest au pair agency in the U.S., celebrating over 30 years matching au pairs with American families for a unique cultural exchange and childcare experience. Host families choose Cultural Care as their trusted source for flexible, reliable childcare that feels like part of the family. Au pairs benefit from the largest network of Local Childcare Consultants to support their cultural exchange experience. Families appreciate being able to schedule up to 45 hours per week and up to 10 hours per day of childcare when they need it.
Let me start with the positive: We have an au pair we love. We're extending her contract into year two; she even nominated us for a Family of the Year. The cultural care website was easy to navigate. Our local LCC is great and works to build community amongst the other au pairs, making them feel welcome and at home. Unfortunately, I have had poor interactions with their leadership team, which have diminished trust and soured an otherwise positive experience. I had a situation I needed clarity on and was given the wrong information by a cultural care employee. Mistakes happen; I manage a team and get that. I also understand that at the end of the day, I must do my own research. (This situation was tied to an au pair visa requirement. The support agent told me our au pair didn't need one, and he was highly confident about that. I called asking for clarity after coming to that conclusion on my own. I even went to the Canadian embassy in NYC before this call. Because of the wrong information given, we were put on a very costly path with a sad au pair who missed a vacation w/ us instead of us being able to set the appropriate expectations and canceling her room in time for a refund). All I wanted was some acknowledgment from the cultural care team after they listened to the recording, acknowledging that this was handled poorly on their end and that the wrong information was given. When I asked to speak to someone, I received an email back from their Director of Account Services telling me how busy her schedule was and essentially asking- "what else is there to talk about". In moments like these, I think you have two choices: do the right thing, make your customer feel heard, and salvage the relationship (potentially even forge an even stronger one! I'm having such a great experience outside of interacting with them that I'd even give them a testimonial.) Or, you could decide it's not worth your time, making your customer feel unheard, frustrated, and with no outlet other than online review sites. This whole experience so turns me off. Had I not loved our au pair so much, I would have switched agencies in our second year.
We are about to get our third au pair through Cultural Care! We think this program enriches not just our children’s life but ours as well. The process and professionalism through Cultural Care is amazing and I highly recommend them!
I felt so much support through the matching process
Finding Cultural Au Pair was our lucky day! We have had such a fantastic experience. The entire process has been easy and we've been taken care of the whole way. We will be welcoming our first Au Pair in 6 weeks.
Un super suivie effectué, Clemence était très à l’écoute et a répondu à toute mes questions. C’est très rassurant
It's amazing be part of the family and share different culture!
Great communication from the agency. Many au pairs to interview.
It’s been great
Everything is amazing
The family is really great and the program support the au pairs
The company and our coordinators Margo and Terry have been very helpful and informative answering any questions and concerns we have had. Margo also organized a night out for families with Au pairs or thinking of working with the program, to meet up and speak, giving another perspective for our family to take in. It was great to hear about both peoples ups and downs with the experience. They have also been helpful and suggesting Au pairs for our family and giving us suggestions on thorough interviewing.
personalized contact, consistent representative
Our matching specialist (Haley) was absolutely excellent. Responsive, detail oriented and thoughtful. We’re very excited about our next au pair!
Great customer service and guidance. The program costs have gone up since we began. This will be our last year in the program because of that. However, we have had a fantastic experience with our au pairs so far. The program gave us a unique experience for childcare while allowing us and our children to experience another culture. Our au pairs have truly been like family.
Cultural care staff have really been of good help and always available to help when I call with a question. They are always really friendly and truly guided and supported me every step of the way. Everything is made easy and accessible. Everything is explained step by step. Really good service and amazing staff.
It's been three weeks since we matched with a new au pair, and we still have no idea when she will arrive. No one is following up with her, no one has taken charge of coordinating the transition from the current au pair (who decided to leave early) to the new au pair.
Great coordinators who are informative, responsive and helpful.
Gleich nachdem ich mich online angemeldet habe, wurde ich von Cultural Care angerufen, unterstützt und über alle weiteren Schritte informiert! Somit war ich schon 2 Wochen später in meinem Matching-prozess! Eine große Hilfe waren sie beim Erlangen eines Visums, dem Finden einer Gastfamilie und den Flügen. Per Anruf oder über die LCC ist Culture Care immer zu erreichen! Ich hatte eine sehr gute Erfahrung!
Good so far, no complains
Everyone we have worked with through Cultural Care has been very prompt and very helpful with good communication! Other companies lagged in getting a hold of us to help us through the matching process but Cultural care did not!
