1 Education St., 02141, Cambridge, US
Cultural Care Au Pair is the largest au pair agency in the U.S., celebrating over 30 years matching au pairs with American families for a unique cultural exchange and childcare experience. Host families choose Cultural Care as their trusted source for flexible, reliable childcare that feels like part of the family. Au pairs benefit from the largest network of Local Childcare Consultants to support their cultural exchange experience. Families appreciate being able to schedule up to 45 hours per week and up to 10 hours per day of childcare when they need it.
We love the au pair program and honestly think most of the agencies are similar. They are worth the end result, but the process isn't always the most fun. Cultural Care has better and more modern technology, however, it's more pushy and "salesy" than some of the other agencies. They operate in more remote areas, which is helpful, and the au pair candidates are great. It's just a fact that cultural care shows its business cards pretty clearly and are always pushing for "the sale."
Nicht zu empfehlen! Meine Freundin war in den USA mit der Organisation und wurde komplett im Stich gelassen. Sie wurde von ihrer Gastfamilie rausgeworfen, beleidigt und ihr wurden schreckliche Dinge unterstellt. Anschließend wurde sie in einem Haushalt untergebracht, den man niemandem zumuten kann; messy, dreckig und voller Flöhe. Die Organisation hat sich nicht weiter für sie interessiert und hat sie auch finanziell im Stich gelassen.
Very much appreciate the level of customer care shown by Leslie team. This is our third time using Cultural Care, and we are pleased customers!
We had a great experience using Cultural Care, especially as a family that is new to the process. We had a ton of support and everyone is extremely patient, honest and communicative. Highly recommend!
L’accompagnement est parfait de A à Z, le personnel est très gentil et toujours à l’écoute, merci beaucoup à Marion qui m’a aidé pour tout le suivi de mon dossier !
Ugh. Necessary evil I suppose. They provide access to the profile of a lot of au pairs and the search function is very helpful to narrow down options. That is their primary value. Everything else is luck of the draw, a hope and a prayer. Customer service is lacking. We called and emailed to get help when out au pair arrived without an international driver’s license even though we were told she would have one. They ghosted us. Our LCC was underwhelming and discriminatory. She made several statements spewing stereotypes. She discussed negative comments about different groups and we later learned she said the same to another family who was trying to enroll in the program. She ignored our au pair for several months and then made it seem as though she had been reaching out and being ignored. I spoke to her about her lack of engagement and she eventually took ownership and agreed to do more. She did not actually do more and our au pair has not seen her since the first meeting when she arrived. She cancelled the one group event she organized on short notice. Don’t expect support or anything more than the bare minimum. Otherwise your expectations will definitely not be met.
