Company Details

I JUST purchased the policy, but so far i can give 5 stars. Friendly representative and willing to accommodate my needs. I haven't had any car problems, and hopefully i never will, but if i do, i hope it will also be 5 stars

My initial contact with Jeff Brooks was excellent. He was very informative and did a great job in explaining your auto protect coverage for my 2014 Audi A5 convertible. I feel comfortable in knowing that I have extended coverage for my car. Jeff was also very helpful in extending various discounts that helped to make the acquisition of the policy more affordable. I hope that any future contact with you company will go as easily. To Jeff, thank you for your help. Ron Pogach

From my initial online inquiry through enrollment with Concord Auto Protect, I found the entire process to be entirely efficient, simple and easy. My rep, Ralph Taylor, is very knowledgeable and professional. I would definitely recommend Concord Auto Protect.

Patrick was extremely helpful and gave me an amazing deal on both of my vehicles! I plan to refer as many people as possible to him and Concord. Thank you!

Very Good customer service, and the comps are very good as well, for a reasonable price. Don was excellent, would recommend this company and when you call ask for Don.

amazing and easy

Called promptly the following morning with price quote on my car. Was very polite at first until I heisted on making the purchase this instant. He then went on to tell me they were the best and cheapest and I would be spending $1000 more with other companies. When I explained I would like to review the information I felt like I was at a car dealership, I was given 6 different prices and options of paying for the same coverage. I do not appreciate into being pushed into something especially as large as this. How can I review a company when I haven't had to experience a claim? Please send me a review request if and when that happens so I can make an honest review. But this was my experience regarding sales.Thank you.

Ralph was incredibly patient with me as I did my research and asked a lot (A LOT!) of questions. There were many e-mails and phone calls asking questions about vehicle service contracts in general and more specifically Concord's plans as well as the particular policy quoted. I really appreciate the time (over the course of a few days) to finally understand everything involved before making my final decision. If this is any indication how the next 150,000 miles will go, then I am confident that Concord will continue to have my business for years to come (and future vehicles)! Thanks UPDATE 7-26-18 So less than two months from getting the car, I had to use my policy for a bad wheel bearing. The estimate for the repair was a little over $500. Concord covered $377 of that bill. While I am happy they covered 3/4ths of it, I was surprised they didn't cover all of it. The reason given was because my policy was so new... which I can understand and they could have easily said it was a pre-exisiting condition and denied it all together. Also, according to my mechanic, these companies will get the average cost nation wide of the same repairs and will only cover that amount for any repairs (so if you are being charged more for the repair, you will have some out of pocket to cover the rest of the bill) which I wish I had known before hand and I will now have to keep this in mind on any possible future repairs. Despite this, I will still give them 5 stars, because they did cover most of the repair bill with a new policy plus the whole process of my mechanic calling and getting the okay to start repairs came in less than an hour (I thought it might take a day or two).

Very easy to understand the product and very reasonable price compared to what is on the market. So now we will see how the service is when it is needed. Everyone I talk to is very skeptical.

Very considerate and caring individuals. Got an extended warranty for longer (100K instead of 60K) and for less money ($1,400 less)! Very smooth experience.

My customer service rep Don Berman was excellent! Very helpful and informative!! Thank you Don!

The process was very good and considerate. The language in some areas of the contract could be more explanatory and/or softer. I look forward to having no need to make a claim but be able to drive with peace of mind.

Before I purchased an extended warranty for my 2016 Chevrolet Suburban, which is still under manufacturer’s warranty, I contacted several Vehicle Service Program companies to compare their offers. I spoke with Agent Henry Scott at Concord Auto Protect and he did an excellent job at explaining CAP’s “Premium Program” and answering all my questions. I was offered a very competitive price and will start my coverage at the end of my vehicle’s manufacturer’s warranty. Got a follow up call from Henry to confirm everything he sent had been received and all information was correct. Very good and very professional service from start to finish. Glad I called Concord Auto Protect before purchasing an extended warranty for my vehicle.

I had a great experience, the agent was friendly and very helpful, he explained everything about the plan clearly. I highly recommend this company.

Jeff was quick getting us a quote. It was very comparable to others. He actually gave us more for the price. We were very satisfied with our him. Would recommend this to others.

good customer service.

Worked with me on my time and no high pressure. Thanks for helping us.

Outstanding customer service, Answers all my questions and walked me thru the whole process, easy and simple. would recommend to any one looking for a policy

Don couldn’t be more helpful. He took the time to explain the benefits of the plan and went into detail whenever I asked. I hope never to use the protection that I bought though I am confident and hopeful that Concord will take care of any covered repairs if and when I ever need.

Don was excellent.