302 Mirror Works, 12 Marshgate Lane, E15 2NH, London, GB
Tenant, Landlord, Buyer and Seller property checks done the simple way.
This is an appalling service to identify yourself asking to link bank accounts when you don't want to then you can't move forward. You can't speak on the phone with anybody a total waste of time.
Wandile Zondo was exceptional, a true professional, with an enormous amount of patience and empathy. He spent two hours resolving my problem downloading my id. You are truly privileged to have such a remarkable gentleman as part of the team.
Wandile was very helpful and polite made the whole process easy .
We had a few problems filling out our checkboard verification forms but after speaking to Wandile Zondo on line he was very helpful and we were able to complete our forms online thanks again Wandile
My query was answered within 5 minutes of submitting it. I also had a phone call and an email from the operator to address my issue and resolve it.
As a front line user I had some issues, not with Checkboard but with my conveyancer. On trying to resolve the matter the customer service I received from Wandile was above and beyond. His commitment to ensuring his customer's issues were resolved quickly and professionally is so refreshing compared to most companies
Had issues with a request we thought completed back in November 2023 but couldn't get access to. Wandile was able to assist us in no time at all and make sure the check was sent off to the solicitors. Extremely helpful and quick to fix the issue. Could not be more thankful for his help and support and such a quick turnaround!!
Wandile - amazing customer service
Wandile was very helpful and professional in dealing with my problem and went further,
Wandile was excellent when we phoned for assistance with using the check board app. He talked us through each stage & was very patient. Thank you Wandile for your excellent service
Wandile was a great help this morning, being able to sort out checkboards AML issue we had. It's not easy when your old and not tech savvy, so to have someone to call and understand the problem and rectify it was a real help
We dealt with wandile he was very patient and helpful in dealing with our issue thankyou
unacceptable to expect someone to link there bank account so that transactions can be seen ! response from someone in South Africa responded to my concerns even further !
Extremely efficient and helpful. Especially Wandile who helped solve my issue in minutes and made what could have been a very complicated process very simple.
Great quick and efficient service. Wandile was very helpful, thank you
I’ve just spent two hours trying to authenticate my identity for my solicitors. There were continual problems With the system, not accepting photographs suggesting my Internet connection wasn’t working et cetera et cetera. I spent a very unproductive amount of time contacting a chat room. Finally, I received help from an assistant directly who offered to send the details to my solicitor manually. There is a problem of communication between the solicitors and checkboard. I much prefer the system of taking your documents to the solicitors office and having them validated manually. If I had caught the bus into town and back I might have been quicker.
The app itself is quite temperamental and they lack certain details like file size maximums etc for uploading. The gentleman who assisted me, Wandile was super helpful, no fuss just got it done. So the app not so great, the help top notch.
I'd mistakenly taken a picture of my ID from a screenshot so the ID verification process was on halt for a few days. After getting in touch with Wandile, he'd advised me of the issue and had rectified it within 10 minutes. He'd also walked me through the rest of the process and kept me in the loop with any updates and any outstanding documents. 5/5 For customer service!
I had found the process of using your website very difficult. Your agent Wandile was extraordinarily patient and just couldn’t have been more helpful. He walked my wife and through the process to completion. He is an exemplary example of Good Customer Service and I do hope that his employers appreciate how valuable to their company he is.
Really prompt responses from customer services. Always very polite and helpful. A lot of other companies could learn from this customer service team. Nothing is too much trouble and they solve issues instantly.
