Company Details

The tiles arrived in great condition and on the correct date. Would definitely recommend to others and will order again

Excellent selection. Quick delivery of samples.

Beautiful tile samples that arrived in the post well packaged and quickly - thank you:)

Delivered quickly and good sized samples

I did not to even want to give this company 1 star. They delivered my daughter’s terracotta tiles and so many of them were broken she didn’t have enough. She complained and their response was the tiles are delicate. Well yes they are so why deliver them in a large pallet which had nothing to protect them. They delivered some to replace the broken tiles but yet again poorly packed and broken. They refused to refund and just kept sending emails detailing the tiles were delicate and needed to be cared for - yes the company should have cared for them in packaging and delivery. Truly an awful company - dishonest and very poor customer service! ☹️😡

Tiles are of good quality and arrived in good time following the order.

Never received

Very quick and well packed samples. Thank you!

Unfortunately I never even got to order my tiles due to their lack of customer service and oversights of quality control. I ordered 6 tile samples and was sent the wrong colors. OVER 2 WEEKS AGO I requested the correct colors be sent and they have failed to respond to all 4 of my inquiry emails about the issue. So not only do I not have tiles, but my tiler has been delayed for the project AND they won't reply so I can get a refund on my order. Very sadly, If this is how they treat you prior to the order even being placed, I am not sure what quality service or products you would get after purchasing.

So pleased to get these beautiful turquoise tiles… not only were they exactly what I was looking for but they were greatly reduced. The website was so easy to use. I ordered some samples and they came so quickly. As soon as I opened the box I knew what tiles I wanted so ordered them straight away as stock was limited. I haven’t had them put up yet as I’m waiting for a new bathroom, but can’t wait to see the results. Thankyou so much

I ordered some samples for a bathroom renovation project - they were sent promptly, and are beautiful great quality tiles. Only problem is deciding between them!

I ordered a large selection of sample tiles.... I am now waiting till my project is ready to order the mixture of tiles that I want.

We've just received ur order of Capri tiles from Ca'Pietra - we only ordered them 3 days ago and here they are already!! Absolutely beautiful . . . and not only that, the delivery was well-packaged, not a single breakage, delivered to our home address by a friendly and courteous delivery person. Top quality service - thank you!

Customer service absolutely second to none. Thank you. Great tiles, perfect delivery, and coped with my error in ordering without any issue

Tile samples all arrived quite quickly, well packaged and with free postage. Very useful service. Thank you

Tiles are lovely, but one of the boxes was a totally different shade. Matt black instead of shiny grey/black. I contacted Ca’ Pietra with pictures and was expecting them to say they’d send another box for me (as Victorian Plumbing did when the same happened). But they just advised me to buy some stone guard spray from them and spray them when fitted. :o This was my 10% wastage box out of 18 boxes at £28 each so now I have to hope I don’t waste any tiles. :(

Good communication, regarding transportation and arrival times. Only on tile broken, so not 5 stars.

Ordered 50 sqm of Marlborough Porcelain Parquet tiles on the 9th of September, via a retail partner (Clapham Park Bathrooms). Was told it would likely come back into stock on the 3rd of October, give or take a few days, subject to change etc, which is understandable. Chased this up all of last week as we need to give our builders and kitchen installers a heads up. Am told today (2nd of October) that the earliest it will be restocked is 14th of October. Called Ca Pietra and spoke to Karen, and explained my dissatisfaction at a) the delay in delivery and b) the lack of communication given the knock-on effects of delaying building works. Essentially zero customer service, blaming it on all on the suppliers and I was on the receiving end of a response in keeping with "tough luck". Have bought tiles from Porcelanosa, Mandarin stone and claybrook for the project and can confirm their customer service is miles better. Terrible experience of ca pietra so far and will avoid in the future.

Still waiting on a refund - it has been three weeks now. The tiles are beautiful, but the customer service leaves a lot to be desired! Despite chasing multiple times by phone and e-mail, and their website saying refunds will be processed within three days of receipt, I am still without my money. I don’t think I will use this company again. This is not an acceptable way to operate a company in 2024.

Customer service were okay in solving damaged (stained tiles) But every sheet of mosaic had unevenly spaced tiles, wonky and just poorly put together Too late now as fitted but wouldn't buy from them again, for the price per sheet I expected 100x better quality