Midland House, Chester Road, Streetly, Sutton Coldfield, B74 3ED, Birmingham, GB
British Car Registrations are celebrating 30 years of matching customers to their ideal number plate.
Sharp Practice - We purchased a new plate via the BCR website and paid for their service to transfer the plate onto a specific vehicle. our money was collected ,We were called the next day to say "You have made an illegal transaction the new plate is younger than the vehicle we want to transfer it to. your error will cost you your fee returned less £120". A very bullish call, no concessions, no sorry- just, you should know the law.
I note that a previous negative review which mirrored exactly my experience has now been removed. Previously Car registrations specified on their website that valuations for sellers would be responded to quickly initially by phone with a follow up email. What I got was a daily voice mail which I knew would be a sales pitch from someone called Alex, but no email. After a week when I did answer the phone I was given a derisory valuation.No email as promised and therefore nothing in writing. It appears the offer of an email has now been taken off the website. With respect to Trust Pilot reviews, Negative reviews have a habit of disappearing whereas positives remain for more than two years you might be forgiven for thinking that there might be some collusion with BCR and Trust Pilot. So please copy and paste my review as I expect it too will disappear. .................................................................................................... BCR's response did not address the issue of a foilow up email of the valuation. My typo of the registration D1 SCJ (Exactly as laid out on the V778) could easily have been addressed instead of purporting to claim the moral high ground.
PLEASE AVOID LIKE THE PLAGUE. If your selling your plate, don't use these shower off clowns. Especially if you decide your no longer selling it. The most awkward people to deal with.
Swift and to the point. Perfect service
The whole procedure to purchase a new personalised number plate was made extremely straight forward and at each step easy! The staff involved in this procedure were excellent and very helpful and fully understood all issues! Thank you
Efficient, helpful and very speedy service. Would recommend.
Laura was fantastic helping to find the perfect plate for my son. Great attitude, very pleasant and good service.
Found exactly what we were looking for! Easy website and payment service. Telephone answered straight away with very helpful staff. Kept informed during the transfer. Thanks
Very helpful and quick and easy process, plates were available the following morning no issues at all.
Highly recommend, friendly helpful staff, great service
I have received Ruth Benbow reply to my review from Trustpilot, as expected the same as her emails, it is the company that is right all the time, no thought about the customer, well can I point out as a consumer that I have the right to cancel and did cancel in writing, as legally required to do so. The reason being I was told to sell my number plate would be a one-off fee of £130 plus vat,but had to be paid up front, and it’s value was £999, I agreed paid the fee, and received the terms & conditions, but the valuation was 0.00, and not the £999 there valuation, after speaking to the telephone sales staff and was told I had to put what valuation I wanted, and also other fees & charges started to be mentioned over the phone not mentioned previously, they would never put the there conversation in writing, so cancelled as my right, Ruth can I refer you to clause 1 of your terms and conditions, it does says the The company will advertise the registration and handle all paperwork involved in the transfer free of charge, also The are no fees mentioned anywhere in writing, I stand by my previous comments about your telephone sales tactics and the way you treated me, all I wanted was to cancel and get my refund. be careful when considering this company!!!!!
I was very pleased with the service I received with the purchase of my new private no plates on the 2nd April Laura Jones was the one I did the deal with she was very professional and thoughtful I would recommend the company to anyone.
A pleasure to do business with nice people, thank you for the first class service M D Beck
good deal and felt easy with staff will tell friends if anyone is going for new reg.
Nevever had a private reg before not a clue how to go about it British Car Registrations did every thing for me including a choice of registration plates could not be happier
Thanks to the team at British Car Registrations for helping me purchase the registration i’ve been after for a while.. Really good customer service, staff were polite, and a big thanks to Kiran for the help.. 5* company, will recommend to anyone..
Amazing service! First class, professional and friendly. Lots of updates and quick turn around too. Highly recommend
Staff courteous and helpful spoken to three ladies, all the same, thank you!
I would like to thank you for a excellent service you have kept me posted at all times... The registration transfer as gone through quicker than I expected.. I cannot fault British Car Registrations.. This is my 2nd time with BCR and I will keep with them.. Highly recommended.
Fast service / friendly staff Defiantly recomend