Company Details

Rarely do I ever write reviews, but I ordered a care package and found out that the soil scoop was missing. Reached out and Alex got back to me in a timely manner. I asked if I can buy and add potting soil to the replacement order. He sent me confirmation for the replacement scoop and included the soil at the inconvenience of the situation. Appreciate it so much!

I ordered a large tree in a planter which arrived a few days after the expected date, damaged, and with a broken pot. However, this is not Bloomscape's fault, as it was delivered (and left on the truck for days) by UPS. Bloomscape was incredibly responsive, friendly, and offered several options to correct the situation. You can't really ask for more from a company! Would've give 5 stars , but I do need to find a new tree locally...

I recently purchased a plant as a gift for someone and had a question about my order regarding a coupon and they were so quick to respond and went above and beyond to help me! Very impressed!

I would NOT recommend this company, instead buy from a local plant store! My plant arrived upside down and broken. Dirt everywhere and a mess that I had to clean up. The stand was also broken. Bloomscape offered to replace the plant but would not offer a refund. Now I am once again dealing with UPS delivery issues (my time and effort). The company should have offered a refund all together.

Plants delivered well, but their customer service is horrible. They have no 800 number, and took forever to get back to me. For the prices that they charge, I expect excellent customer service. I have been tempted to purchase from them again, but I will not, when I think of the poor customer service. I find the personality of the company to be impersonal, cold and greedy.

Spent a fortune ordering an "XL" snake plant from Bloomscape. It arrived smashed in half (most of the leaves broken), and half the size of a previous order and their pictures. The rejects at our local nursery don't even look this bad. I ordered from Bloomscape expecting a nice full plant with leaves. Contacted support, and crazily they argue wanting me to "measure the plant" top to bottom to prove it's too small (just the picture shows it's bad!) and suggest I cut off and propagate the broken leaves! Yes Bloomscape, I spent double what I could have bought a perfect version from Home Depot getting a plant from you to have to spend time propogating leaves! Sadly will not order from Bloomscape again when they send a subpar plant then want to argue about it's quality instead of just admit I got a bad and damaged plant.

Really impressed with the service! I received the wrong bundle and the customer service quickly sent out a new replacement and allowed me to keep the wrong bundle. Very impressed with the response time and action taken! I'll absolutely purchase again!

I ordered plants that were severely damaged in shipping and the nice folks at Bloomscape gave me a full credit for everything I ordered. Excellent customer service and the plants would have been lovely if the shipping company hadn't smashed the boxes and froze them!

RUN! These people are unethical. Despite my better judgement, ordered a large plant from them. Mistake! I opened the box, and the plant collapsed. Every single branch was broken, it had been in transit too long and was wilting, delivery service had treated it badly. When I wrote to ask for a refund, they said I could only get store credit. I don't want another plant from them, it'll probably come just as damaged! They failed to perform the only task I paid them to do - deliver a plant in good condition - and then won't refund money. Stay away!

Disgusted with the state of the plant they sent. I was skeptical about shipping plants and Bloomscape absolutely confirmed my suspicions. I wish I had a way to share the photo I took of the destroyed Prayer Plant they sent me. Never again!

Great experience! I did not purchase from here. But, I had a question about my first ever, Bird of Paradise. Francesca was terrific, helping me resolve my problems, even though I didn’t purchase from here?.! I certainly appreciate Francesca’s help. She could of told me to, Go fly a kite! Especially since my BOP didn’t come from them!? But, she didn’t do that! She was helpful, kind, and knowledgeable, with all my questions. She wanted photos, of the plant, plus the problem area, on the plant. Francesca, and the Grow Team, knows their stuff. Thanks you again Francesca!

We had an amazing experience with bloomscape . Our plant was delivered with care and had deep green leaves and healthy flowering. It was a truly beautiful plant. Thank you !

Don’t buy from this company, paid $35 for a small philo heart leaf and it came in embarrassingly poor condition for a company who sells plants. I wish I came to this site and read these reviews before I purchased, don’t make the same mistake.

They sent the smallest plant I have ever seen. This is a $ 5 plant I paid over $35.00. How embarrassing this showed up as a gift. After reaching out the company did replace the plant.

Awful company. Where to start? Plants were delivered literally upside down. So that’s a solid hour clearing up soil from the house once we unpacked. Plants were also seemingly half dead. Oh, right, and they came with flies/mites. Customer service is non-existent. Avoid. Just go to your local garden center.

Impressively bad experience with Bloomscape.. Four days after I placed my order, it still had not shipped. I contacted customer service and they told me UPS never picked up the order, so they had to reprocess the order. I requested a rush order to get the plants here before Christmas, but was told by customer service that even with a rush order, the plants would still not arrive by Christmas since order processing is 2-5 days. Upon reprocessing the order, they discovered the items are now out of stock. Here's my favorite part, the website still says rush orders will deliver before Christmas. This is a poorly run operation.

Absolutely horrible. The plant came damaged and all the stems are broken. I’ve essentially gotten a pot with small leaves when I paid for an XL plant. Unacceptable

HORRIBLE!!!! What an embarrassing company. I order and Paid for expressing shipping on a Sympathy Plant and when I went to track the order due to is taking days longer to arrive than expected (even after payment) I have emailed the "support" email and I STILL have not received a response back.. There is no number or fast/ Efficient way to get what you paid for. SCAM!!! No number, Email goes to a space and your money sits in their pockets.. Please PLEASE do not order and waste your time/money for their benefit!

Placed an order weeks ago, website says waiting for product to ship, when i asked customer service they placed a new order where there's ZERO way to track it. No one answers my emails and i just lost 400 dollars!!!!!!!!!!!! NEVER BUY FROM THIS PLACE!

I didn’t receive my full order yet, online the order is showing complete. Here’s the part of the order that I did not receive: Begonia Collection - Taupe ADDITIONAL RESOURCES: VIEW BEGONIA CARE GUIDE 1 $60.00 x 1 $60.00