Company Details

Tim at Black Owl is very competent and knows just what needs doing when anything goes wrong with my computer. He has been a great help. When he needed to take my computer to do work on it he returned it in a very short time. When the fault was a small one he was able to tell me what to do and the computer didn't even have to leave my home. I have every confidence in his workmanship. Albert Mosley

Efficient and friendly service given. I look forward to when Tim can come and bring my laptop a spring to its workings.

brilliant, professional. He sorted all our IT problems out in a couple of hours. We will definately continue using his services both for the business and personal. Extremely impressed.

My desktop computer is very ancient and slow. I also had one or two other issues with technology. I found that this firm, Tim Neville in fact was most helpful and managed to upgrade the desktop and sort the other problems out very well. I will certainly use him again not only to do something but to give me some advice. Katie Fuller.

Good and responsive service. Any queries or support needs are quickly attended to.

I would have no hesitation in recommending Tim Neville of Black Owl. First, amazing standard of communication. Second, realistic pricing. Third, very supportive. Fourth, a really nice personable guy to deal with.

I can highly recommend Tim Neville of Black Owl! Very patient and helpful in his one-to-one teaching sessions. Also very good and clear in his remote-access trouble-shooting sessions during the Covid-19 lockdown. Much appreciated - by an older lady who is rather technophobic!!

The company responded in a very timely fashion to assist my elderly mother with the use of her second generation iPad during lockdown. This proved to be a very helpful service and enabled her to be able to use both Facetime and Zoom so that the family could continue to "see" each other during these challenging times. Thank you Black Owl for stepping in to keep us all in touch.

We found Black Owl to be very professional, punctual of smart appearance and very accommodating. He was patient and thoughtful, taking the time to explain the technicalities of our problems and answer our questions in simple terms. We have used this business on a number of occasions and would definitely recommend others to do likewise.

We have used Black Owl for some time now, we get what we want when we want it.

Black Owl have been supporting our systems for some time now and we have no hesitation in recommending their services. Timothy Neville who looks after us, is an excellent time-keeper, very clear in his explanation of problems, has a wide knowledge of systems and is an excellent problem solver. The quiet, confident manner in which he goes about his work, is very re-assuring, both on and off-line. He is businesslike, but affable and deals with situations promptly. Top marks from us. June and John Aldridge.

We found Tim at Black Owl excellent. Quick, professional and reliable jobs done for myself and my mum who know nothing about IT. So reassuring. No question too silly and no job too small. Perfect! Thanks Tim

We have found Black Owl responsive and attentive to us as we have used their services for over three years now, and would recommend them.

We chose Black Owl after searching for a web site provider. Their quote was very competitive and their service outstrips our expectations. Their knowledge, skill set and responsiveness to any inquiry is superb. We made the right choice.

Black Owl rep was on time and knowledgeable about the problem to be resolved. He explained the alternatives which would solve the problem and the costs involved. His call-out charge was reasonable which brought his visit to a mutually satisfactory visit with the problem resolved.

Friendly and excellent service!

Exalent friendly services. Keeping 2m distance at all times. And contact less payment I'm very happy with my purchase. Will be using again.

In 2019 Black Owl provided the most competitive price and best offering for our needs. Tim advised on better naming of our group on the web, registered name etc and has developed a new website for us which, following the included training, we have been able to update ourselves making this a useful tool. The support along the way has been excellent. We are pleased that the reasonably priced ongoing support package means we don't have to worry about our website.

We have used Black Owl on a number of occasions and have found them to offer a prompt, professional and reliable service. A company with expertise that you can count on.

When my laptop developed severe problems, slow loading, Word stopped operating, unable to open documents, frequent need to reboot etc. (so frustrating), a friend recommended Tim, Black Owl. We discussed issues and Tim initially remotely fixed Word, to my great relief. He suggested a full service and change of security provider to Sophos (cheaper than my provider), as felt it was causing some of the issues! We arranged collection whilst ensuring social distancing. Less than 24 hours later it was returned and runs like a dream and is a pleasure to use again. Thank you so much Tim for excellent customer service and I am delighted to highly recommend you to others.