111 Oaklands Road, W7 2DT, London, GB
BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.
Prompt delivery and paint sculpture looks amazing so happy definitely eye catching worth every penny 😀
Really great customer service. Friendly and quick to respond to queries. And of course the products are absolutely stunning!
Love shopping here!! You can really buy some unique pieces that I haven’t seen duplicated anywhere else. Bought a few pieces now, both previous buys; products exactly as they should be, delivered on time - no issues. Third purchase an issue with delivery, contacted customer services - Julian was amazing. Issue resolved very promptly, professionalism throughout. Got my eye on my next purchase already!!
I purchased the gold paint pot sculpture but had a deformity at the base of the sculpture after I received it. The issue was resolved quickly after I have emailed them, responded promptly and got the replacement the following day. Customer service second to none, excellent service. Pot sculpture absolutely gorgeous, lovely design. Thinking of my next order😊. Would highly recommend.
Fantastic company who really value their customers. I’ve purchased a couple of signs and they’re just amazing to look at, really make a room! An item was missing and it was sorted quicker than I could have imagined, even though I should have checked much sooner, they were so accommodating. I’d encourage everyone to have one of their products in their home, they’re a real feature! Thanks again :)
Customer Service is outstanding. Products are of top quality.
Very happy with my order, speedy delivery and customer service from Julian was fantastic.
Dripping paint ornament is a well made quality item love it and it’s a talking point when anyone visits .I also bought it when it was on offer but would have easily paid full price for it😀
Beautiful product and outstanding customer service.
Gorgeous product, with quick delivery
I purchased the silver paint pot sculpture. Absolutely gorgeous, fantastic quirky design. Most certainly a talking point. Customer service second to none. I received within two days of making my order. Would highly recommend
Sunshine ice lolly - very high quality product, delivered quickly and accompanied by quite wonderful customer service. I would happily buy from Bag&Bones again.
The product looks great and appeared as advertised.
My sister bought me the rope light hand horns, let's forget about the super high shipping costs and the fact that she had to pay also an additional custom cost (thank you brexit!). The hand arrived ruined and with some scratches on it, it was a present so I only opened it on Christmas and so it was too late to ask for a refund (since it was bought during black friday - it's my sister's fault yes she should have complained before). Also, the hand doesn't come with anything to hang it on, such as screws or I don't know what, and I think that for almost 100 euros those should be included. It's a pity, they're designs are incredible but my experience wasn't. ******Update: this was a two star review that has to become a 5 star review. As a small business I assume that not everything can go as imagined BUT they did take care of my situation like professionals. Thank you once again to the team and Gigi itself for everything they did for me! Not anybody can handle complaints like you did and spend time to solve any customers problems :)
Absolutely love it
I've previously bought the gold melting pot and recently the (ex display) melting lollipop. Both absolutely fabulous items, great quality and strikingly quirky without looking ridiculous. Had no need to contact customer services as everything was exactly as it should have been.
Quick delivery, item exactly as described
Delivery was on time and perfect. Customer service in responding to my complaint was very professional and helpful...Thank you guys I will be ordering again :)...Maybe not the white bag since the silver chain feels a little too cheap :(but its aesthetically beautiful. Will order the lovely tulips again those light up so amazing beautifully!👏
Delivery very prompt.Always well wrapped.Unusual.
This company has such unusual products for the home so if you are looking for something different, I suggest you look here. Delivery was within a few days from ordering too. Also I had a problem with the second item I ordered so I emailed them and I had a reply within an hour and the problem was resolved straight away. Wonderful service and I will definitely be using them again.
