Company Details

I placed an order on the 8th December 2024. I received my order on the 12th of December. The total amount of my order was £121.75 but I only received £60.12 worth of my order, I was automatically refunded £21.26 but there is a short fall of £40.33 worth of items. I have sent 4 very detailed separate messages to Aytac Foods on their e-commerce site but I am still being ignored. I do not understand how a company takes payment for goods but does not provide the items purchased then ignores the customer. Shopping on line is a life line for me as a disabled person. This is the fist company I have encountered this kind of service where they don't even have a telephone number to call them on. I am now at the stage where I will contact my card provider to get my money back but more so I am very upset and disappointed that my order of food was not delivered and I am being treated in such away. Aytac foods please show you care for your customers. Regards Aytac

Made an order and 1 tin of olive oil was badly damaged,the company dont take no responsibilty and just ignore you i wouldnt mind but i paid for postage

Order arrived damaged. Contents of rice spilled everywhere. Items missing instead of letting you know they just write it on a paper and write 5-7 working days for refund. No email confirmation nothing. Just not good enough. The contents were melted inside. Pastry is all mushy and stuck to each other so can’t even eat that. First time I ordered they sent me gone off meat. This time it’s this. Each time you don’t even get an apology or a decent response. Clearly don’t care about their delivery services. Absolutely shocking and will never order again!!!

I have made the order on 6th Mar and recieved the package today 12th Mar so no 2 days delivery as calculated when I ordered. Very few information to get about the order or the process needs to be improved. Like you have download another app to track your delivery in order to receive the same message the order has been processed. About the order nothing is the same as in the pictures like I picked the glass jar sweetcorn and received a tin one(don't know if it is a cheaper replacement or else) with no explanation. or all the Colonge bottles have different headlids and difficult to store them. And no information about the replacements. right now I can only thing that what I pick from the store will be a wild card what I will get.

Good products reasonably priced. There were some issues with the order but customer service was excellent and quickly provided a solution.

Fast response to my emails today. Thanks for your help. My 1st order with them and customer support experience was good so I will be ordering again

All of their foods are shi(e)t. I do not understand how they managed to get all the shi(e)t food in one place and named it Aytac. Over the years I did buy food branded Aytac everytime the item was not good at all. Recently i gave them another chance and bought one of their meat product only because non of the other brands available and that turned to be shi(e)t as well. I will take the rest of the items back.

Almost 2 years to respond. You're not exactly 'on the ball Aytac'.

Quality products. on time delivery and great ramadan offers. definetly will try again. thanks guys

I ordered two times from them. The 1st time, one of the orders was damaged, and they refunded its price after emailing them the pictures. Which was a plus point that made me order again because I felt they were honest. The 2nd time was worse. Many of the items weren't as ordered. I chose them because they have halal options, but some items received were non-halal alternatives. When I emailed them again two times with the pictures ( the phone simply doesn't go through) and asked for an exchange, they offered a refund instead. I was happy with that, but they ended up sending a partial refund. Upon emailing them again, they simply ignored me. Additionally, the prices are 5-10 % higher than most halal shops in Liverpool or Manchester.

The products I ordered did not arrive for 4 days and no one contacted me. Even though I sent an e-mail, I could not get a response again. I'm still waiting for the issue to be resolved

I purchased online in the past from their website, and although it had some minor problems, it sort of worked. Marked orders as "replace items if not in stock", which always got ignored and ended up getting a refund. Recently, they changed the "requirements", which means that the basket needs to have HMC products over 50 pounds. This is ridiculous, as they only have 5 HMC products. I don't want to buy £50 of the same thing. They are ruining what was once a good thing with this pathetic requirement.

I purchased what was advertised as Puy Lentils and as these are French designation of origin controlled (AOC), I expected them to be from Le Puy- en- Velay in France but they've not, they were grown in Canada and therefore should not be sold as Le Puy

Aytac are brilliant. Go to place for huge range. I buy the Turkish Delight regularly and have now discovered the ground coffee which is great! Qucik delivery and well packaged. Occasionally they will throw in a freebie like dried pineapple chunks!!

Very poor customer service. My emails haven't been replied to. I've tried phoning but get disconnected. One item at least has been out of stock for many months. Very disappointing.

Tavsiye etmem

Son kullanma tarihi sorunluydu nerdeyse tum urunlerin

Great food and quick well packaged delivery, I'm very impressed

Chicken salamis not very good or any meat whit chicken all the rest ok

أنا بحب كل الانتاج التركي ومن المشجعين لوصول التشكيلة الواسعة من المأكولات والمشروبات التي لا يمكن لأحد ان يقول عنها شيءٍ أطيب مأكولات في العالم شكرًا تركيا.