Company Details

Windscreen replacement technician did an excellent job, however, customer service is disgusting! I asked 3 times for a call from them to discuss why I had been overcharged by nearly £100 and they didn't bother to contact me - very poor customer service!

Simple, straight forward, efficient

Absolute joke of a Company!!! Reported broken window through the Insurance on 9th December 2024. Engineer came out and had the wrong glass so they weather guarded the window and placed an order for the correct piece of glass. 9 Weeks later we are still waiting for the repair to happen and all we keep getting told is that the glass is on back order and they are awaiting an ETA. Not at all acceptable and completely unprofessional, especially when a complaint was submitted also submitted two weeks ago and I am still waiting for someone to call me back about it

Setting up an appointment is very easy. Very friendly and competent engineer. All done and sorted in a jiffy.

Lovely staff

Quick and easy windscreen replacement. The technician who came out to my car was very informative and friendly. All done and dusted in about an hour.

A good service provided

EDIT: Contacted autoglass by email as the reply to this review asked. As of yet, no contact made to discuss with me. Downgraded to 2 star review. I had a very frustrating experience with Autoglass due to multiple booking and scheduling issues. 1. I was unable to book online due to a system error, which meant I had to go through extra hassle just to make an appointment. 2. When I arrived on my scheduled day (Tuesday), I was told the wrong glass had been ordered or delivered, so I had to reschedule. 3. I was given a new appointment for "next Monday," but when I arrived, I was told it was actually a week on Monday, not the next Monday! So another wasted trip!! 4. Just when I thought it couldn’t get worse, I received a text the following day saying my appointment was now on Wednesday (tomorrow) of this week, not the Monday I had been told. The constant rescheduling and miscommunication made the whole process unnecessarily stressful. A simple glass replacement should not take this much effort! I hope Autoglass improves its booking system and communication to prevent this kind of confusion for future customers. When the job was eventually done, the glass was replaced to a good standard. So 1 star for the booking/rescheduling and 4 stars for the job. So 2.5/3 stars overall.

I had a very frustrating experience with Autoglass due to multiple booking and scheduling issues. 1. I was unable to book online due to a system error, which meant I had to go through extra hassle just to make an appointment. 2. When I arrived on my scheduled day (Tuesday), I was told the wrong glass had been ordered or delivered, so I had to reschedule. 3. I was given a new appointment for "next Monday," but when I arrived, I was told it was actually a week on Monday, not the next Monday! So another wasted trip!! 4. Just when I thought it couldn’t get worse, I received a text the following day saying my appointment was now on Wednesday (tomorrow) of this week, not the Monday I had been told. The constant rescheduling and miscommunication made the whole process unnecessarily stressful. A simple glass replacement should not take this much effort! I hope Autoglass improves its booking system and communication to prevent this kind of confusion for future customers. When the job was eventually done, the glass was replaced to a good standard. So 1 star for the booking/rescheduling and 4 stars for the job. So 2.5/3 stars overall.

Excellent friendly service

Fantastic service in a difficult situation.

Very professional and helpful

On time no fuss

They did what they said they would and done it right

Outstanding customer service (Cardiff) Height quality workmanship Efficient and very friendly team. Well done.

Professional and friendly staff

Booking was seamless. Simple and quick and availability was plenty from following day. Communication good throughout and repairer arrived on time.

My experience was Good, it should be 4.5 stars, not a 4, nor a 5. Cheerful staff and timely execution of the job at hand, meant we were all moving on earlier than expected :)

Very fast and to a high standard

Friendly, professional service from booking to fitting.