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NEED HELP WITH YOUR PARCEL? In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel. Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused. WHO ARE ASENDIA? Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores. WHAT DO WE DO? You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country. WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT? It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point. For more details please visit: https://www.asendia.com/shopper-support
Asienda have been 'managing' a shipment from the US to the UK, a small package bought via ebay, for nearly a month now. Their tracking is abysmal, and it's currently in Switzerland for some reason. Their lack of contactability shows their cavalier attitude to customers, and if it were in my power to avoid them I most certainly would. The reviews tell the tale.
Two(2) packages were never delivered.they claim no one home to accept delivery. Not true!! Apparently they returned the packages. There are no contact details of Asendia. Telephone number is NOT connected. Terrible company!!!!!!!! DISHONEST , act like criminals!!!! My reply to Asendia’s comments: Asendia’s comments are absolutely beside the point and total nonsense. Their service and business model are beyond belief the worst I have ever experienced. My recommendation is to stay away from Asendia. A rating of 0 would be appropriate!!!!! Additional comments: On3.10.2024 received a new email from Temu that Asendia delivered the package an hour agar. I checked the whereabouts only to find it was NOT there. Another lie and a total scam!!!! Do Not trust them, they are liers and cheats!!
Avis de livraison mais pas de colis. C'est la 2e mauvaise experience après un colis en retard en aout. Le suivi est tantôt indisponible tantôt faux
Utroligt at man kan være så dårligt. Det kan tage uge at få en pakke sendt fra Spanien til Danmark. Pakken bliver scannet ved en ankomsthal, så går der dagevis uden at der sker noget, hvorefter pakken bliver scannet i samme ankomsthal, hvorefter den igen ligger stille i flere dage. Latterligt firma.
The package is laying in the transit for three weeks now, i have absolutely no information about it and they are not answering my emails. Don't know if I'll ever see the package.
had a very disappointing experience with this delivery service. They provided false tracking updates, claiming delivery attempts were made when no one came to my home. I was present and received other deliveries on those days. This has eroded my trust, and I am left questioning the whereabouts of my parcel. I expect reliable service for the payment I made, and I will be escalating this this issue to the Office of the Commonwealth Ombudsman and report it to the Australian Competition and Consumer Commission for further review if it remains unresolved.
Una delle peggiori aziende di consegne postali. Se il destinatario è assente non lasciano neanche un biglietto per dire che sono passati, inoltre promettono un secondo passaggio che, se avviene, non è programmabile. Chiudete e dedicatevi ad altro. Lasciate perdere la corrispondenza, non è roba per voi
Contacted Ascendia for an update on two of my deliveries as they’ve been sitting as “arrived in country” for 3 weeks now without any movement. First response by Jade just repeated all the information I had provided in my query as to when they arrived in Australia! I just want to know where they are now! As others have said time and time again, avoid this company at all costs. They really should be investigated for their internal practices because they are in consumer breach of not delivering the service they offer based on the mountains of bad reviews!
My package is listed as delivered, but I haven't received anything. How can I find out more details?
Paket aus den USA nach Deutschland liegt seit einer Woche in Deutschland im „Delivery Center“. Es sollte bereits vor zwei Wochen geliefert werden. Weitere Infos? Fehlanzeige! Service-Telefon? Viele Male probiert, geht keiner ran! Wer zahlt jetzt für das „verschollene“ Paket? Nach all den negativen Bewertungen hier erwäge ich die Verbraucherzentrale einzuschalten und das Unternehmen zu melden, falls nicht sowieso schon geschehen.
Lori is spectacular at her work, this time clarifying an issue involving two different people (turned out to be nothing and I was just jumpy). I really appreciate her, and I hope her workplace does, too.
By far the worst package delivery company I've ever used. No info on when the package will be delivered. Customer service is terrible - put in ticket requests for service that were ignored. No humans answer the telephone help line. Package is MIA after 2 missed delivery attempts, with no information on how I will ever get my package. They are so bad, I will never purchase from a website that uses them as delivery method.
Package never arrived. Not even registered for tracking even though the seller gave it to them. Absolutely useless customer support. I would rather pay twice the price for an item than order at a seller that sends with asendia.
J’ai commandé sur beauty bay 100chf de produit le 11 août, il devait être livré en 4j max Nous somme le 13 septembre et ça fait 20jours qu’il est bloqué a la douane avec comme excuse “ Données douanières non reçues ou invalides“ mais personne ne fait rien
Des voleurs aucun colis alors que indiqué livré. A fuir je ne comprends pas comment Superdry peut travailler avec une entreprise comme cela
The worst customer service ever imaginable! I have a stuck package in transit and Every single time i try to inquire about anything they slap the same response copy and pasted! When i then say please give me a more detailed reply they vanish! Please get a more motivated team for answering customers question!
Ne mérite aucunes étoiles J'ai commandé deux article, une table basse et un meuble télé. Il me marque il sera livré mercredi 11/09, pas d'appel pas de créneau horaires rien Et je consulte le site et je m'aperçois que mon deux colis seront livré en un colis et par Colissimo ok ensuite livrée dans la boîte aux lettres Ah bon Il faudrait me dire comment une table basse et un meuble télé même en kit entrent dans une boîte aux lettres. Du grand n'importe quoi mais par contre les prélèvements seront débités alors que je n'ai rien reçu. Je suis dégoûté par ce genre de personnes Arnaquéur
ça fais des années que je commande via ce transporteur et je n’ai jamais eu de soucis; Des fois le suivi ne marche plus mais quand la poste prend le relais tout est bien tracer , j’ai commander au moins une cinquantaine de colis je les ai tous reçu
My package status has been "arrived in destination country" for over 3 weeks. No response to emails or forms submitted online. I will never patronize a company that ships using them again. Update - after receiving the response from Asendia on here I was hopeful and as requested, I filled out the form again (at least the fourth time that I have filled it out) and submitted it. However, still no response from customer service resulted. I am of the opinion that customer service either doesn't exist or just totally ignores customers. I guess the Commerce Commission will hear from me next as Asendia has truly breached their obligations. Too bad a one is the worst score possible. It is a lot higher than they deserve. I paid a small fortune for this service and they don't even have the common decency to respond. 20 September - Now more than a month since status changed to arrived in destination country. This company has to be a scam. They won't respond to me or the company that shipped the package.
Colis soit disant livré en boîte à lettres mais aucun colis reçu. Je regarde le suivi de plus près, livré à pacy sur eure, alors que j'habite à 570km de cette ville, le code postal ne correspond même pas un petit peu.... Ou est mon colis? A qui a t'il été livré ? Probablement une question qui demeurera sans réponse...
