Company Details

I bought an Arctic cooler few years ago and it's still going strong. When I decided to switch platforms I realized that I was missing the standoffs so I contacted the customer service to know if they were selling them. Not only did they send me the mounting kit but also free of charge, I didn't even have to pay for the shipping. Thanks a lot!

I had an outstanding experience with Arctic's customer service team. When I encountered an issue with my product, I reached out to their support team, and they responded promptly with expert technical assistance. They patiently guided me through troubleshooting steps and ensured I fully understood the solution. What truly set them apart was their generosity and commitment to customer satisfaction. Without any hesitation, they offered to send me a replacement spare part completely free of charge. I was amazed by their willingness to go the extra mile, and the part arrived quickly, allowing me to get everything back in perfect working order. It’s rare to find a company that genuinely cares about its customers, but Arctic has proven they stand behind their products and prioritize customer happiness.

Superb! I can't say a single bad word about them. They consistently go above and beyond. Thanks Dominic!

Bin absolut überzeugt von ARCTIC. Super Produkt und Support. Ich habe eine arctic Liquid Freezer III 360 A-RGB (Black) und muss sagen Kühlung absolut mega! Bei mir im Setup auch absolut geräuscharm. Produkt absolute 10/10 Support war auch super. Mein Vater hatte sich seine Liquid Freezer III damals in Weiß bestellt, wurde aber leider in schwarz geliefert. Arctic hat direkt eine neue in weiß geschickt. Erst wollte mein Vater die schwarze zurück schicken aber war dann so überzeugt von der AIO das ich gesagt habe ich möchte die auch haben aber in schwarz. Also kurz Angerufen und erklärt das wir die schwarze auch behalten möchten. Dank des schnellen und freundlichen Supportmitarbeiters haben wir direkt ne Rechnung bekommen und bezahlt. Sind beide immer noch nach mehreren Monaten immer noch glücklich und Beschwerde frei.

Ich kaufe immer Arctic-Artikel und hatte nie Probleme. Sehr gutes Preis-Leistungs Verhältnis, schnelle Lieferung, top Support.

i bought an aio from arctic via amazon . after about 2 years . the thumb nuts were ruined. got in contact with them via email. after 2 attempts to get the thumb nuts delivered . i received them . you cant buy the thumb nuts .?! but they will send them for free . will be nice. if i can buy them normally on the website . but i m happy that i received a pair . so i can continue to use the cooler Thanks Arctic 🐻‍❄️

Simon and the team at arctic have been amazing in their support! I emailed during the Christmas period about an issue with my AIO cooler and M.2 spacing, and even during that busy time, were able to get back to me within a reasonable time frame. Simon was exceptionally helpful with my issue. I have since purchased some extra fans based purely on their customer service.

I recently experienced outstanding service from ARTIC. I had lost a crucial part by accident and needed a replacement urgently. To my delight, ARTIC not only provided the part for free but also delivered it at lightning speed! The efficiency and customer care they exhibited were truly impressive. I highly recommend ARTIC for their exceptional service and commitment to customer satisfaction.

Customer Support and RMA process still done in the proper way. Ownership of the case and using actual discretion to determine the issue and propose a solution.

Very good customer support. I needed a new LGA 1851 contact frame for mounting Arctic Freezer 36 and they shipped it to me for free within 2 business days. Thanks Simon.

I had an amazing customer support experience with Simon! Super fast in replying to emails and proactive in finding a solution to my query. Thank you!

I received the answer a bit late but the support was friendly and competent. They also acknowledged some issue with the viscosity of the thermal paste and provided a good quantity of replacement free of charge to my address.

Ich hatte eine halterung von Artic gekauft die Freezer ii 360. Mir fehlten aber die Thumb Nuts und schrieb daraufhin den Support an. Es wurde mir super geholfen. Sie gaben mir die Schrauben dazu und ich war zufrieden und es läuft super! Sehr sehr Freundlicher Support. Ich wünschte überall wäre e so!

They are the best I asked if they could sell me the accessories for the liquid freezer 3( I bough it used ) and they send it to me for free! Let me clarified why they are the best they send it from Germany to mexico can you believe that. Thanks Mr Lucas for helping me with my problem

There are no words to express how much I appreciate your help! By far the best customer after-sales support I've ever experienced!

they make great fans for a really low price, i bought one of their P12 PWM PST fans for 8 euro's, so good that i decided to buy 2 more after i realised that the 2 other fans my case came with were DC fans and they were loud. in short amazing product, amazing value, really quiet, and i will absolutely be using otther products in future builds like the Freezer 3 360 or 420 even

Habe bisher 2 Artikel dort gekauft „Liquid Cooler III 420mm RGB“ und „Liquid Cooler III 360mm“ beide in für unterschiedliche Systeme. Zuerst hatte ich den 420mm und hatte den verbaut und fand den gut, dann sollte das in ein anderes System leider hatte ich den VRM Cooler und Contact Plate verlegt, weshalb ich beim Support nachgefragt hatte ob ich die irgendwie neu zugesendet bekommen könnte. Ich hatte nichts erwartet da das Produkt an sich ja schon vom Preis her nicht das teuerste, daher die Gewinnmarge vermutlich nicht die krasseste ist. Aber nach 3,4 Tagen kam die Mail vom Support dass es kein Problem sei und paar Tage danach, kam es hier auch an. Erst danach habe ich den 360mm bestellt. Also absolut guter Support, wenn auch mit paar Tagen Wartezeit auf eine Antwort!

Schnelle Abwicklung einer Reperatur, direktaustausch innerhalb weniger Werktage, Top !!! Beste Aio Preis LEistung

best brand ever, great support and great products

High quality product Excellent support