Company Details

It's been almost 2 months without a microwave repair with no resolution in site. Originally the part was on backorder, then they needed another part that's now on backorder. The Claims Resolution Dept couldn't provide any resolutions for this poor time service. First they offered $50 towards to purchase of a hot plate or temporary microwave which I don't need, I just need the microwave that's covered under this warranty Fixed. Then they offered to assign someone to watch the claim daily now, which is something they should've done 4 weeks ago when they realized it wasn't resolved. Update: 3/31/25 and still no resolution. They ordered a part from Ebay that was defective. I was told by Louis with First American Home Warranty on 3/14/25 that they would replace the microwave if the final part didn't work, I haven't heard from him since. Today I spoke with a "Supervisor" Martina who finally agreed that First American Home Warranty had dropped the ball on this claim that was originally opened on 1/14/25, but she refused to just approve a replacement. To be continued....

Responded quickly, professional, fixed quickly and properly.

Swift scheduling and professional service. Warranty has paid for itself!

**Horrible Experience - Be Careful, Pick Another Company** I have been with this company for over two years, paying over $75.00 a month for a home warranty with an additional package. Let me tell you about the trend of this company. We reported that our HVAC was not cooling, so they sent someone after we paid a $95.00 charge. After the inspection, the company sends a report to First American, and they have another three business days to make a decision. During this time, you will see that it is still under review, but if you check your email, they often deny the claim within minutes of the report submission. The most common reason they provide is that it either is not part of the contract or "does not meet code." We paid out of pocket to get the unit up to code and fix the repairs. We sent all this documentation to First American to reinstate the unit for coverage. They will not cover something after you submit a claim until they have absolute documentation that it was corrected. Now, in the winter months with freezing temperatures, the same HVAC is blowing out cold air. So, we pay another $95.00 for a claim. Air Solutions in Fayetteville, NC, came out and looked in the attic and outside. They stated it was low on freon because of a broken coil. He said everything else looked good and that he would submit the report to First American for coverage. "Do not contact our office for questions; call First American," they said. I looked later that evening on the site, and it stated that it was still under review, but after checking my email, the claim was denied in less than an hour of them getting the report. Air Solutions reported that it was not up to code. I called First American and stated, "How is this possible when I had to prove this, and now it's not up to code again?" Customer service stated, "The freon for that model is illegal and not available since January 2025." So here we are in February—how are we supposed to know this? They also said, "You have a Goodman and Lennox, so it's not up to code." I have no clue what this means, as we have not replaced any unit. They approved it and are now denying it again. I am going to continue to fight for this to be fixed and covered by First American but want to warn people to save their money. Put $80.00 in a separate savings account so you are prepared for repairs if needed. **This company is a liar and a joke. Your claims will either not be covered due to contract terms or not being up to code. I promise you this is a rip-off, and I will continue to expose them. Money is hard to come by, especially nowadays, and if you pay for a company, you expect them to follow through when you need them.** **Stay away from this company and also from Air Solutions, as they could have informed us about their report. Communication is important!** **STAY AWAY FROM THIS COMPANY AND AIR SOLUTIONS.** UPDATE ASKED FOR REASON THEY ARE CLAIMING AGAIN AND NOT TO CODE. THAT IS NOT OUR PROBLEM IT IS NOW THEM. THEY CLOSED MY CLAIM TOOK MY 95.00 AND NO CONTACT BACK. 2/24/2025: They never contacted me regardless of what they may say. I will update post if they do. They closed my account and deleted all evidence of my claim and response. It shows I have had no coverage since 9/2024. They sent a email stating no refund will be provided even though they have taken the monthly payment last being this month. Do not trust this company at all. Update as they are going to continue to justify themselves: Mar 2, 2025 The company has now contacted another company to verify the two different names on the unit and handler. They never called to notify me of this, and I only discovered the update while reviewing emails. I went ahead and canceled this other company. Again, I was never informed about the two different units, and this was not mentioned the last time. I have received confirmation that my policy cancellation has been accepted. I hope they do not attempt to take a monthly payment next month. If they do, I will provide an update. I strongly advise everyone to stay away from this company. They will do whatever they can to avoid taking responsibility and paying for claims. **HORRIBLE COMPANY. SAVE YOUR MONEY. THEY ARE A SCAM.** First American, do not attempt to justify your actions. Just ensure that my policy is canceled.

Don't go with First American Home Warranty - took them 3 weeks to get my heat pump system working, my house is at 55 degrees. They waste so much time in the authorization process for parts, and the contractor putting customers of FAHW on nonimportant list (get to us when they can) Stay away from th

My request for service was handled promptly and efficiently.

The locksmith, Cody (I think), that was assigned from Mayfair in Oklahoma City was fantastic! He notified me of his ETA and was right on time. He was friendly, efficient, and accommodating. I would highly recommend him to anyone. Thank you for providing amazing service.

back in November 2024 I called for routine maintenance on my HVAC system. I was advised at that time to buy a blower for $300.00, which I did. Come January 2025 my system went out due to "faulty wire" First American sent out a different company from November. The system was back up and running but there was a loud noise starting to occur. Called them back with my concerns and a tech was sent out the next week February 6 and advised that a needed a blower....like wtf!! I just brought one; they sent in the request it took over a week First American authorized the repair but here it is February 20 still no tech and my unit not working with 20's degree temps outside. It has been a nightmare. All First American offer in my inconvenience was a reimbursement of $50.00 for a floor heater, in a 2000 sq ft home are you kidding me. I do not recommend getting a home warranty just pay out of pocket because in the end you, quality over quantity. Update as of 2.25.25: A representative replies back to my review with complete bull. Here is 2.25.25, and I still do not have my AC fixed nor a valid reason. I have placed several calls asking for the allowed fee for reimbursement so I can get my unit fixed outside of the company (which is allowed) no one has responded as well. So get on here and try to down play my experience is total bull crap. I have been more than patient with FAHW and for you to offer nothing to help resolve my issue is a disgrace and unacceptable.

Dont waste your money!!!! I have maintained a First American home warranty knowing I had two furnaces that were both old. Now 30 years of age. They still run but a reputable HVAC company came to due a tune up. They shared pictures of cracks in the heat exchanger, biological growth on the AC condenser, the motor that was rusted and seized. They told me the furnace was not safe to use. When calling First American, because I refused to pay $75 for their hack to come out and try and band aid a failed system, I got zero dollars for my furnace AC replacements after 7 years of paying for the home owners insurance. A complete waste of money I recommend it to no one. As you can see from the reply the only offer from FAHW was to send a tech, for an already replaced furnace. Thats just spending more money. The furnace was replaced for good reason. Carrying a home warranty provide no benefit. I received nothing from the warranty for a replacement and I was not going to band aid a 30year old furnace. They warranty only support a dead unit.

We’ve had FAHW for almost 2 years with 0 claims. Our microwave started loosing power and not working. Alik Appliance came out and said it needed a new fan but then told FAHW it was installed wrong and they closed the claim. I called and spoke to Supervisor Gerardo Hernandez who sent out a new contractor Proper Appliance Repair and were told it needed a new control panel. Looked on our portal over a week later said waiting on part to come in then a week after that it said claim closed! Again I called in spoke to supervisor Stephanie at X6407 who said she would be calling the contractor because the new report didn’t make sense. I emailed her and while on the phone she emailed me back. I sent her a video of what is going on with our microwave and I have never heard back from anyone since! I’ve emailed 4 times with zero response. This company is definitely scammers! We’ve had American Home Shield for 10+ years prior to this with 2 claims and we’re never treated this way. I’m disgusted with this company! No one should give them their business and of course this morning my account is debited for my monthly payment and my microwave is still broken! Service Request #314337304 I HAVE sent in my proof of it not working! I emailed te-steflores@firstam a video with no response back. My last phone conversation with her was she would get back to me because the report did not make sense. How can each technician that came out say two different things to us then in the report claim nothing is wrong?? I’m happy to send you the video I took of it not working as it won’t allow me to post it here. Again, this company is a joke and a scam!

First American Home Warranty has given me a hard time with canceling my contract. I have asked them several times to cancel my contract, and they are refusing. Please help me they are taking my money. Janice Jordan Memphis, Tn. 38127

The work was done professionally and in a timely fashion

Staff made everything go smoothly. There was not an issue even when I had an issue.

I’ve been with American First for over a year, and it has been a steady experience until recently. Unfortunately, I've encountered significant issues with their customer service that have left me very disappointed. I’m currently dealing with a malfunctioning appliance, and despite having already paid for the service, American First is unwilling to guarantee or address the work. To make matters worse, every time I’ve reached out for assistance, their customer service representatives have been discourteous. I've repeatedly requested to speak with a supervisor for follow-up, but no one has bothered to contact me. I genuinely regret choosing this company for my services and will definitely be looking into other providers moving forward.

Technician was respectful.

Paid premiums for 8 years with very few claims. Had to have HVAC replaced after band aids servicing from First American Home Warranty contractors. Of course, First American did not reimburse us for any of the replacement..only for the diagnosis. Had to find our own HVAC contractor because the contractor that they contacted couldn’t schedule us because they didn’t have opening until 3weeks later. Please note that our HVAC went out during below freezing weather and First American never called us until we submitted a bill for replacement stating we didn’t have everything they needed. When we sent everything twice, they ignored us stating they will call back after they looked over all the paperwork. First American Home Warranty will take your money and will not pay any claims of value.

The plumber from the Plumbing company was great. He was prompt, fast, and professional.

Perfect work done by the locksmith

I do not recommend this home warranty company to anyone!! They do not care about their customers. They will send you out the worst people they possibly can and are not willing to listen to your concerns about them! They sent me an air conditioner company who has a one star rating! I asked them before they sent the people out if I could choose someone else and was told no! I have never as a homeowner delt with such unprofessional people! I then asked for a cash out and was told I’d only get $522.63. The quote from the air conditioner company was $1,800 and the home warranty wants me to pay $640.00, but only willing to cash out $522! Makes absolutely no sense at all! I then submitted another claim to get my home rekeyed, two weeks went by without hearing a word! I called and found out they had collected my service fee, but cancelled my claim without even notifying me! This is just a money hungry company and I do not care what anyone says if you wanna be put out of money use this company, but if you cannot afford to be put out thousands I would definitely not go with these people! WORST HOME WARRANTY COMPANY EVER!

fast, responsive service