Like many others - I decided to order an item since it was cheaper on WAE+ - After ordering a £286 computer part my delivery date was the 9th-13th and it's now the 13th and my order is still sat at "Awaiting Fulfillment". I called WAE+ before this to check on my order as I was concerned and they advised me the stock was being brought in from Europe and that I'd have to wait around 7-9 days. So basically it wasn't really "In Stock" per se, despite saying they've got it on their website. To this day, I've sent x2 messages to WAE+ both with the "exact" same tin can response back to me. My advice is to avoid them and spend the extra money to get reliable delivery times and not get fobbed off. **UPDATE 15/08/2013** I found number "0121 667 4879" which is apparently for their Business customers. I call it and someone answered almost immediately and I told them about my problem. She transferred me to somebody who sounded as though he was from the Birmingham office. He couldn't tell me when I'd get the part and advised me to cancel. He said I could wait another 10-12 days and cancel if it doesn't turn up - I agreed and that was that. He told me he'd escalated the problem to his Managers and also advised that I E-mail [email protected] So after E-Mailing: management [email protected] Deborah Heer [email protected] WaePlus CoUk [email protected] dcresswell [email protected] bslater [email protected] I received a response at after 9PM that night from Deborah Heer explaining it was not part of their "core" range and that it's been canceled and I'd expect a refund immediately. Being suspicious but also taking their word for it I later discovered (after many messages and the standard tin can responses back) that it could take 30 days. They've got £286 of my hard earned money which they are keeping and making a bit of interest off it whilst they wait 30 days to give me my refund. 30 days maximum is the law but is terrible considering their "In Stock" on the website is a bit of a lie and I never even received anything. ***UPDATE 21/08/2013*** Spoke to Barclays last Friday who said that I could log a claim to get my money back this Monday (I ordered the item on the 26th of July) which I was quite pleased about. I have a Barclays Visa Debit card which apparently is covered under the Visa Debit Chargeback Scheme which is good. I have receive a form today to fill out detailing briefly the problem and I am required to sign it. Rather than post it back I've been told I can take it down to my local Barclays branch and they will fax my form of for me which speeds up the process somewhat. Hopefully they will be able to get me my money back. I honestly didn't realise I'd have such a problem getting my hard earned cash back or something that was never in stock. ***UPDATE 10/09/2013*** I am still waiting for Barclays to give me back the money. I have looked up Baines & Ernst / Be Corporate and E-Mailed [email protected] and received a response to suggest they are happy for people to send information to them about that company and it's directors. So, I think it's true - WAE+ have gone down the pan and the Administrators are in leaving many other people without their refunds. **UPDATE 11/09/2013** I came home to find the letter from Baines & Ernst that everyone is talking about. They advised me that they cannot refund unfulfilled orders with WAE+ and to go through my bank to get a refund if possible. It says that if the bank cannot refund me then I can fill a claim form out to see if I can get it back from Baines & Ernst although it'll basically be an "Unsecured" debt meaning that I'll be at the bottom of the pile of people getting my money. So basically it's highly doubtful that i'd receive anything doing it that way. I can only hope that Barclays have some good news for me although they've now come back to me saying it can take up to 4 weeks for them to complete their investigations. **UPDATE 17/09/13** Finally received all my money back from Barlclays - They took their sweet time. A word of warning to others, do not use a company called "EXTAK" - They are connected to WAE+ as Suman Roy (who worked with Ben Slater & Darren Creswell) is a directory of this company. They are already getting bad reviews again so it looks as though they've just started up their same dodgy operation within a different company name. Just be aware and don't shop with Extak. This experience has certainly taught me to thoroughly research lesser known companies. From now on I will only order stuff from well known companies that are well established and good reviews. I wish everyone else who has suffered at the handsets of Ben, Darren and the rest of them every success in getting their money back. ###MY ADVICE TO OTHERS - AS OF 11/09/2013### My best advice for dealing with this is as follows: - If you've paid with a Credit Card you've got more rights. I'm told that typically the credit card company will just credit you with what you have lost (sometimes within 24 hours) because you're spending their money. They'll look to recoup their losses afterwards. - If you've paid by Visa Debit then you may be covered by the Visa Debit Chargeback scheme - Although they try to get the money back from WAE+ first before considering to just refund you themselves and recoup their losses later. - Finally PLEASE E-Mail [email protected] with you're experiences and your views of this company. They will be taking this into account, along with all the trust pilot reviews and also the petition to get them shutdown.
Altijd doen ,prima service
I ordered this beautiful romper & hat for my CHERUB and it came really quickly - looks beautiful. I LOVE it. Colours are beautiful.
Al een aantal keren via deze site kleding besteld. Snelle levering en als het toch niet bevalt, gemakkelijk terug te sturen. Ik bestel hier zeker vaken, goede service!
Never had problems. My orders are allways top quality and I will continue using this fantastic service
I have purchased many items from this company instore and online and have always been more than satisfied. I recommend this company to many of my friends. Most of my major purchases ( pram, carseat and carseat base) were bought from them. We had a manufactural fault with an item which was exchanged there and then. This built my trust with them because I knew my child's safety was a priority for them. They have great deals that keep me coming back too. It's sounds like they have paid me for this review but they haven't they've just been very honest and trust worthy.
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We have found this service to be very good, the ordering process was efficient, the despatch was prompt, the product (in our case, crickets for a bearded dragon) was good.
Fin leveringstid. Intet at sætte ingen finger på.
I have been using focal price for 3 years now and have no complaints. I made a mistake and made an order as a guest and freaked out because my account wasn't showing my purchases. I emailed/messeged through the site and got a response within a few hours. The woman who answered wrote english very well and she managed to find my order and gave me a tracking number. I live in Canada and my order arrived in 14 days. have never bought any big items such as laptops or notebooks, so can't vouche for those types of items, however the things i have purchased,, I have no complaints about. I am sorry some of you have had some negative experiences, I would recommend this site without hestitation.
Charged my credit card immediately, promised to ship in 3-4 days, never shipped product at all, lied on the phone over and over again about EVERYTHING, refused to issue a refund until a chargeback was initiated by my credit card company.
