Company Details

Nice people to do business with. Comms are excellent. Quick and professional processing of my Woodsure accreditation. Reasonable fees. Very happy with their service.

Our industry is truly fortunate to have Woodsure providing such incredible service. Their efforts to promote cleaner fuel options, like seasoned or kiln dried firewood with moisture content below 20%, are exemplary. Thanks to Woodsure, the firewood industry continues to thrive while maintaining high quality standards that benefit both businesses and consumers. Their commitment to upholding these standards sets them apart, making them an invaluable asset in promoting sustainability and cleaner fuels. The tremendous work by the Woodsure team has led to significant improvements in public health and the environment. This positive impact extends beyond our industry, enhancing the well being of communities through cleaner air and a healthier planet. I highly recommend their service!

Miss Hathaway was polite, professional and informative when I spoke to her at this years APF, as a result I will be looking into biomass boilers and may be in touch in the future

Great experience with Nicole who assisted any questions i had throughout the application. Look forward to receiving my Wood Sure approved in the coming weeks

Thank you so much to all the team at Woodsure and in particular Emily M for such outstanding service and helpfulness in getting our application approved. Your support has been fantastic! Thank you

Thank you Erin Mills for being super efficient and a pleasure to talk to this morning. My husband and I had some questions around the log samples and she really couldn't have been more helpful. We really appreciate her support. Great customer service :)

A really good customer experience! Erin was able to explain an area of business that is not my every day work. She understood the issue I was experiencing, how it could be resolved, but most importantly she offered to help! Within 15 mins of my follow up email providing information she fed back an revised certificate with the correct information. I wish all customer service could be like this. Thank you Erin.

A straight forward application with helpful and friendly back up from staff at all times.

Erin was very helpful, not only answering my questions but thinking of the extra bits that would make my job easier.

Nicole has been brilliant from day one when I bombarded her with a huge pile of questions and has been very supportive leading up to our application. Really the process could not have been any easier so a big thank you and we look forward to working together for many years to come.

Nicole has been so helpful in advising and supporting our application which made the whole process extremely smooth. Can't thank her enough.

Absolutely horrible vile and snide company. Try to bully and harass vendors into signing up for their Mickey Mouse scheme and when they don't they report them to Trading Standards and the Local Authority. Why would anyone give them money after that ? Hopefully they will go out of business soon. On another note don't believe all the positive reviews on here either ! Go read the Google reviews for a more accurate version ! They are only getting 1 star as there is not a 0 star option !

Nicole makes it easy, outstanding communication and valuable advice on all aspects of filling out the form. Thankyou Nicole

Woodsure are tremendously helpful with queries. Over the past few months I have had a few questions and issues and they are always resolved in a professional and friendly way.

We requested a revised Biomass certificate from Woodsure as part of our non-domestic RHI registration. We requested this in the morning and within 3 hours Robert Cain, the Woodschemes registration officer had emailed us a copy. Fantastic service. Just imagine how well this country would function if everyone operated as effeciently as Robert!

We received outstanding help from Robert this week. We were up against a very tight deadline to receive testing and certification for a product. Robert listened and understood the situation and went the extra mile to chase and follow our request through. A massive thank you!

Helpful company to deal with We are a small family run business who were looking to sell firewood as an additional revenue stream. Unsure as to how best to do this within the government guidelines, we spoke to a lovely lady called Nicole who was very knowledgeable and informed us which licence would best meet our needs. She was very supportive in guiding us through the registration process and our application went through smoothly. Whenever we had a query or wanted to get an update on our application, calls and emails were answered swiftly and politely. Would recommend.

A company rep visited site. Tested wood and held application until I was ready. Staff replied and was helpful. I am now recommencing my application.

The customer service we received today was excellent. We had problems with completing the renewal due to our particular circumstances (not the renewal process) and our advisor, new to the team, was fantastic - extremely helpful, friendly and professional. Thank you for sorting our problem so efficiently.

What great service, quick response times and very helpful feedback recieved when requested, thank you woodsure team.