Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, GB
Woodsure, the UK's only woodfuel certification scheme, is a not-for-profit organisation, striving to raise the quality of woodfuel in the industry. Woodsure administers the Ready to Burn firewood certification scheme and the Biomass Suppliers List.
Everyone at Woodsure has been so extremely helpful. I have had a complicated situation which has involved a lot of back and forth - and plenty of questions. All of which have been dealt with in detail, with patience and in a very kindly way.
Communication was great! Always on the end of an email or phone call away. Always keeping me updated whenever I asked and helpful when I needed help with my application. Thank you
Really Great people to deal with. Special thanks to Nicole. Nothing was too much trouble.
After spending many weeks fretting over the application with not much luck getting a response to my queries, I was overjoyed to encounter Nikki! Without a doubt this has been a stressful time for all involved but Nikki managed to talk me through the application and guide me in the right direction to ensure I managed to get the application in. I will inevitably have more work to do on it but I'm not as horrified as I would have been at the prospect of attempting it alone!
David came out to collect a sample of our logs for testing. He was friendly and explained the process in detail and was able to answer some questions we had.
So grateful to Nikki and her lovely, helpful and calming ways on the phone. She aided a rather confused and anxious fellow human, tick the boxes, fill the forms, part with his funds and hopefully continue to win the prize (RHI payments) once it's all sorted and I'm adept at posting wood to folks! Ha ha!! Posting wood! Thanks so much Nikki!!
Very quick and easy application process thanks to the helpful information and advise given by Nikki. A pleasure to deal with.
Nikki is very helpful and her customer service is great, she is very pleasant to work with. She has given me really good guidance during the initial process of the Woodsure Fuel Certification, which has been a great help. Thank you!
David was very pleasant and friendly, easy review process and very quick response back.
Useless if you are applying for Woodsure Registration. Don't seem to have any idea that payment has been made or that the manual has been completed. They never get back to you if you call or email.
Quick and simple process, David was a friendly nice guy when doing our annual review.
I am here in desperation, as Woodsure seem to reply to their reviews, which is more than they do to their emails. They did also ask me to leave them a review (!?) Have been trying to register for the new self supplier scheme for two months now. Not a single reply to any of my emails and the phone just times out and asks you to leave a message for them to call back (which they don't) The deadline for the scheme registration is the end of this month and they are now clearly completely over-run (predictable and could have been planned for). Given what I'm paying to be part of this scheme, and how long ago I started my application, this is abysmal. As you don't reply to your emails and you're now telling people not to call you on your recorded message, maybe you can get back to me here and do some damage limitation? I think you'll have a few more of this type of review coming your way in the next few days unless you get your act together.
Nikki was excellent in helping me understand what I needed to do to to complete the Woodsure Applications for both Ready to Burn and Woodsure Application Thank you :-)
Nikki was exceptionally help fun and knowledgeable, and with he assistance i managed to complete all the forms for the 3 companies that i represent. she is a great asset to your organisation Paul Gibbon
David was very professional and explained the process in great detail. He was efficient very friendly. Very easy to deal with.
Nikki has been exceptionally helpful and a delight to deal with
David Hamilton visited to gather a sample of our logs for testing. I had a few questions and queries, regarding Woodsure, which David helped me with. It was great to meet someone in person who I could chat with regarding our Woodsure accreditation.
Sensible auditing and compliance checks. Great database to help the end user find useful and ecologically sound fuel for their fires.
Always a real pleasure to deal with woodsure. Nice to meet David Hamilton for our ready to burn audit
My aplication for woodsure was well explained and easy to complete, Nikki sent me the link and explained the contents of the form, i had her direct line so any questions i had could be quickly answered, she was helpful and well informed.
