Company Details

Really horrible system coupled with really nasty customer service

After not knowing why my radiator was working I left it alone cause it was summer and did not need it. Witheneergy had an inspection and found the problem that was cause by the heating system and affected the radiator aspect of it. Despite saying they were going to make an appointment from September 2024 did not hear from them in over three months despite multiple emails about the issue and thus had to endure the freezing winter without a radiator and had to buy my own portable one so I could tolerate the winter. After three months, they said they will send an engineer around. Adrian was the engineer assigned to my case and he was very professional and courteous. He went above and beyond to sort out the issue and took the time to explain the situation at hand. Finally after being there for an hour fixed the situation and now resolved. Adrian is definitely a boss engineer.

We had a situation with the hot water system in my building and I spoke to Alana several times to try and understand what the issue was and she was extremely helpful in finding out what the issue was and what was being done to resolve it. Her customer service was excellent. Thank you Alana.

I recently moved into a new build property in the Springfield development and have been quite disappointed with the energy, heating, and water suppliers, With Energy (a trading name of Hemiko Limited). Here are some of the key issues I've encountered: -High Charges The rates are extremely high, with a charge of £0.1692 per kWh and a daily standing charge of £1.1998. For a one-bedroom apartment, the estimated usage is 50-65 kWh per day, which adds up quickly. Based on these rates, the estimated monthly cost is £327.86. Slow Hot Water It takes about 30 minutes for the hot water to come through, leading to a lot of wasted water and environmental concerns. -Inability to Cancel One of the most frustrating aspects is that you cannot cancel your account. This has left me worried about potentially freezing winters and unreliable hot water. -Poor Customer Support The customer support is shambolic and indifferent to issues. Many households are left without hot water for days, even during the Christmas holiday. -Barratt Developments PLC's Role It's also concerning that Barratt Developments PLC continues to partner with With Energy despite these widespread customer complaints. This raises questions about their commitment to customer satisfaction and the quality of their developments. Barratt Developments PLC claims to uphold high-quality labour standards and human rights within their value chain, yet their choice of energy supplier seems to contradict this commitment. Overall, my experience with With Energy has been frustrating and disappointing. I would advise potential buyers in the Springfield development to consider these issues before making a decision.

Worst energy company I’ve ever used. Would have left a long time ago if I could have but they are the only ones we can use in our development.

Scammers! My heating is currently OFF. The bathroom floor is ROASTING (under floor heating)!! The thermostat is set to 18c yet the room is 24c! The heating control panel says the heating is NOT ON, yet the whole house is roasting. My heating bill is £300 a month some months, yet I never turn it on! They charge you for energy you don’t purposely use. Reported this several times, no action taken by With Energy, they say my bill is correct. You would be better off burning logs in the middle of your living room than using this company for heating!!

Avoid “With Energy” and Be Cautious When Buying from Berkeley Group I would strongly advise anyone to be extremely careful when considering a property purchase from Berkeley Group. What they fail to tell you is that you are locked into using a single energy provider: With Energy. This isn’t just inconvenient—it’s outright monopolization. You don’t have the freedom to choose a provider that offers competitive rates or better service. You’re stuck, plain and simple. To make matters worse, With Energy charges an absurd £2 per day as a standing charge. That’s over £700 a year before you even use a single unit of energy. It’s completely unjustifiable and feels like daylight robbery. How is this even allowed? This ridiculous fee leaves you paying far more than necessary for basic utilities. Berkeley Group has essentially handed its customers over to an exploitative energy company, ensuring you’re forced into paying extortionate fees with no way out. It feels unethical and deceitful, especially since this critical information isn’t disclosed upfront during the buying process. If you’re considering buying a property from Berkeley Group, Bankside Gardens, I urge you to dig deeper into this hidden trap before committing. The combination of poor transparency and exploitation through With Energy is enough to sour what should be an exciting investment in your future. Buyer beware!

Frequent breakdowns that leave households without hot water for days on end, compounded by a shambolic customer support that seems entirely indifferent to these issues. To add insult to injury, they’re sending bills meant for previous occupants, riddled with accounting errors that take an inordinate amount of time to rectify, if ever. And, as if that weren’t enough, they are charging up to 20 times the standard rate – alongside standing charges of £30 per month for, quite literally, no discernible service whatsoever.

Abuse of monopoly position WithEnergy heat network provider has doubled its heat tariff in August 2024, just as gas prices for the same delivery in Q12025 were declining by roughly 70% from the 2022-23 highs. We are now paying 3.3 times the heat tariff of having individual boilers using any energy retailer (3.2 times on an energy unit basis - so it's not just the standing charge that is out of order. There was zero transparency provided to the price hike or the comparatively elevated energy unit charge of £0.191/kWh and the daily standing charge of £1.1618

Absolute scam!! We have been forced into a scam by buying a new build flat. Building associations (in my case it’s L&Q) and this so called “energy company” work together to scam you!! Imagine you pay at least £30 every month even though you don’t use any hot water

Only giving a 1 because you cannot give a lower score. Unethical at best.

With energy has the worst website I have ever had the displeasure of having to use! The new update to their website has made everything unusable and incredibly frustrating and eye wateringly difficult to navigate. Trying to look at simple things like a bill is guaranteed to ruin the rest of my day. The only saving grace for this infuriating company is its customer service! Despite being forced to contact their customer service if I needed to do absolutely anything through the website, I always had a great experience when talking to them and they were all very helpful. I am so relieved that I am no longer a customer of with energy! Thank you to the customer service team.

Honestly the worst energy company in the U.K. Not only are they inaccessible and terrible at customer service. They have the worst UI in the world where they ask you to pay a bill go to pay and then can’t actually scroll on the page to finish payment. Honestly a bunch of cowboys with sky high prices with absolutely zero investment to make customer experience better or energy prices lower.

All in a sudden, they just send me a bill of a date ended two years ago, which before I moved in the property, which is almost £400!! I would like to have a look at the breakdown of what's happening, document can't even be downloaded from their system. It's all seem like SCAM to me, trying to take some random money from their client, also just want to take money from the current resident to cover what they miscalculated and collect less from the previous resident. My advice is, avoid this company at all cost. If you're living in a property that's using one, pressurise the property management to change!

Complete waste of time trying to contact them. Call in May (2023) - we'll look in to in it and come back to you. They didn't. Call in Jan - we'll look in to it and come back to you. They didn't. Call in Feb - we'll chase the person who was looking in to it and come back to you. They didn't. Contact via website form - No response. They today I get a threatening email from R&R saying they will involve solicitors unless I pay the corrected billing because someone set a rate that was too low and I had 14 days to pay. Yet, I am still waiting for a CORRECT BILL, not one based on estimated data from usage before I even lived here. Absolute jokers with no way to submit an industry complaint as you would with any other utility service provider.

With Energy. Where do I begin, well my 81 year old father has been trying to contact you for the last 4 years since you With Energy took over his heating and hot water and has found the whole experience very, very difficult and stressful to contact anyone to help him understand what was going on and why he now has to pay them for his heating and hot water. Today he has received a bill (some random figures on a spreadsheet) for £2957.76 dating back to April 2020 and every time he has tried to contact them to get this sorted out, no one’s been able to help him ? He has been told he must deal with his inquiry online and no one has been able to help him. He lives in a new build 2 bed flat which is meant to be more energy efficient and was told it would be more affordable for him to manage as he gets older. Currently paying British Gas £140-£160 pcm and Thames Water £100 pcm so I’m really confused and unhappy with the way With Energy have treated him and it seems he’s not the only one that has had a poor service with this company. Forgot to mention the number of times he has had no heating or hot water over the years he has lived here

Very friendly and helpful customer service on the phone when you can get through, BUT truly awful email communications, poor website design, painful billing for direct debit set-up processes, last century online payment functionality, cryptic documentation, and lengthy help request timeliness. Its a stressful experience to have WithEnergy as an energy supplier.

They claim to be low-cost. Far from it. They are supposed to be "designed specifically to provide communities with low-cost ... energy", but the daily standing charge comes to £416 a year (£1.1409/day). Their Tariff means my usage for January on a small new built Flat in January was £360. (£0.2274 x 1584.0 kWh). It took them 8 months to set up my online account, and suddenly hit me with £1500 of bills overnight and have the realisation that I'm stuck with them. We are paying more than we were paying for Gas on an old Victorian not energy efficient much much larger home. Heating our small flat probably takes 1/3 of the energy needed for our old not efficient house, and yet it's still more expensive. I tried calling them yesterday to get an explanation as of why this is so expensive, but their Customer Service isn't great either. Barratt Homes should feel ashamed of being in business with them and forcing us to be in business with them. I wouldn't be surprised if they are part of the same "Holding" company or something.

If I could score zero I would

Avoid at all costs! Just like others, forced into a contract with them due to buying a new build, and we cannot switch providers. We haven't had heating since November, so the entire winter. there have been some engineer visits, but no one could fix the issue. I've been chasing constantly but unless I am on the phone to them every single day, nothing really happens. They don't respond to emails. I've filed a official complaint and even that seems to have disappeared into their black hole of non-existing customer service. They still charge us about £200 a month.