N9 Cardiff Bay Business Centre, Titan Road, CF24 5BS, Cardiff, GB
Absolutely terrible Parcels hasn’t arrived and they ignore all emails , phone calls and messages
Took 3 weeks for order to arrive even thou I had a delivery day within days of my orders. Constantly tried ringing and emailing no response what so ever. Relieved when order did evened arrive
Ordered pack of 4 mixers, only 3 arrived and despite contacting them no response
First time I have shopped with web pets and I won't use it again. I waited 3 weeks, and my parcel still hadn't arrived, so I sent an email to enquire. They didn't send a reply, but a couple of days later I got a refund, which was good , but I wonder if I hadn't got in touch, what would have happened.
Order arrived ok. And on time
Order in transit and not received by carrier for over a week. No reply to multiple emails, phone line dead. Refund requested. Shocking customer service!
Awesome service. Recommend to everyone.
You cancelled my order without any explanation and didn’t respond to my asking why it was cancelled
Order was cancelled after 5 days of waiting. No explanation, just an email confirming order had been cancelled. Poor customer service
Didn’t send the item . I emailed but no answer . I had to claim back through PayPal after 2 weeks .
Ordered puppy food on 31/01/23 on 3/4 day delivery and still not received it think I’m being scammed contacting bank in the morning to report it. You can’t even phone them as it’s a dodgy phone number I have emailed them twice now and still had not an answer
Item ordered on 3-Feb with 'shipping method' cited as 3-4 working days. Nothing to say whether or not the item was in stock, but it wasn't dispatched until 14-Feb. So, 11 days to dispatch it, and no explanation! Really not good enough.
The light on this is great and is rechargeable so no need to replace batteries. I use it every day for these dark nights. If the lead was more robust I would give it 5 stars but my collie has bitten thro the tape so not impressed with the strength of the tape. Had lots of good comments on our walks about the light on it so great idea
Great price and product. I will definitely buy from here again
I received email confirmation that my order was getting ready to be shipped and then I received another email the day after to say I was being refunded with no explanation why. I guess they never had them in stock but would have been nice to have been told!
Package never arrived. No answer from customer service number.
Order dog food, it said 3 to 4 days Now 9 days and still no dog food, sent email and no reply had to bye from else where and no refund so want use again.
Well done thanks great service
Web pets kept me informed of every step of my delivery and my package was on time and really well packed. I'm very happy with my order and overall experience ☺️
Paid for it. Not delivered
