Company Details

They answered my questions accurately and in a timely manner. They also followed up to make sure my issues were resolved.

TenantCloud provides versatile and complete admin and financial tools to make operating a rental unit a streamlined endeavor. Payment processing is easy and accounting/reporting is easy. It would be nice though to make more of the rental admin tools available to users with fewer units who can’t justify the increased cost of the better software packages.

The ease of access to prioritized and separate accounts , building and duties very easy to use once you get use to it

As a Landlord, I looked all over for an affordable and reliable option, and TenantCloud exceeds all of my expectations! The option to sign leases online and have our tenants pay through autopay are two of my favorite features! We do both Commercial and Residential through their system and love every aspect. Their customer service is amazing as well!

One stop shop for managing my properties. Very affordable and easy to use. Any time I've had an issue it doesn't take very long to get it resolved. Great platform all around!

I've used Tenant Cloud for many years and I've been happy with the product and support from the start. It is always easy to get support through the chat and their articles are very helpful.

I don't think there was enough guidance for the changes made for payment options. It should have been a process for both the tenant and the property manager. It just changed and it has led to a lot of confusion for tenants

Working with tenant cloud has always been seamless and any issue has always been resolved promptly

One of the best things about TenantCloud is their customer service. Every time I have an issue they are so helpful and kind as they walk me through solving the issue.

I have been using Tenant Cloud for going on 2 years. It makes my life easier as it is an automated system that allows tenants to pay through a portal. It is much more efficient than me tracking all my tenants down for payments. It automatically sends reminders and automatically applies late charges. This software pays for itself.

Ease of use! Super helpful support team that replies quickly. A change I would love to see soon: multiple languages!! It would make a HUGE difference with my current and prospective tenants.

Quick and thorough response

I've been using TenantCloud for several years now. It's thoughtfully organized and offers everything I need in a property management system. I'm happy, my owners are happy, and my tenants are happy. I can't imagine doing it any other way.

Tenant Cloud has been terrific. The system is vey detailed and can be overwhelming at first but once you get the hang of it, the experience is awesome. The best way to connect with them is through their Chat feature or online ticket request, both have been great and very helpful. I appreciate how they are always trying to improve and make their platform more user-friendly. Thanks Tenant Cloud!

When I initially got tenant cloud in 2019 it was perfect I had full access as a property manager, my clients could view their owner portal and the tenants could view their tenant portal. I created leases, reports. I had the options of many payment options for my tenant and even a full detailed website that I worked on proudly to perfect my site, it even included free listings.( with the increase in price my previous website was destroyed and deleted without me knowing including my about me section that took time) I loved that it was focused on the mobile app and was a property management software that was great for mobile users . It was nice for small companies or landlords because, I don’t have an office or a huge portfolio and im generally on the go when working. At the time I paid $7.99 a month and was completely satisfied. Fast forward to 2022 the price has gone up from $9 to $12 a month and all the features I said most of them are gone, they say they’re doing it to keep up with the rise of costs but why take features away?? I’m already paying more, why should I have to pay more for less and more problems that go months without being addressed? (I can’t assign an owner to their property on the app or mobile browser and it has been an issue that was not corrected since May when I put the ticket in). let’s not even get into the hassles of having the tenants pay on the app, i honestly don’t even use the app to process payments it’s ridiculous. The team is small I believe of three people so it’s not like when you have an issue they provide much assistance that can be handled by them. They always have to forward a ticket to the developers. It’s never any type of reconciliation for their issues or inconveniences. It’s never an adjustments to my monthly price for these issues. In fact your reward is higher prices with less features. This company is ran like a small business itself in the sense that it doesn’t have the ease of having extended live support or even live chat support, or the professionalism that customer resolution and satisfaction is the number one goal like a lot of the bigger property management software companies, yet they continue to go up on their prices to compete with these companies. The price isn’t as expensive as most with their “growth” plan being $40 but with many flaws and weird support times, lack of customer care. I am desperately searching for another company I honestly don’t even care about paying more

clean interface to work with. it's often confusing to navigate. Great customer support. clumsy integration of payments. over all a great product.

Looking for something that I could take online payments at a reasonable cost and found this. Works great, easy to sit up and get going. So far I really like the online maintenance requests, keeps everything right there in front of you so they don't get misplaced. I'm using it a lot more than I thought I would and being Cloud Based it's always with you

For the most part, this is a great application for both landlords and tenants. There is always room for improvement, but I'm happy with how my interface works as a landlord. I did receive some feedback from my tenants who are in their late 20's that the interface isn't as user friendly as it could be. My favorite is the dashboard, for sure. It would be nice to see a few more of the "big boy" features in a lower package. I only have a duplex and two rentals so to shell out for the upgrade sometimes makes me wonder if I should. Thanks to all who do what they do to make it easier for us landlords.

Good software for property managers. Still have some bugs here and there, but they are responsive in resolution.

I'm a property manager. We transferred our service to TenantCloud recently. I've been very happy with the product. The best feature is the automatic calculation of owner distributions. The accounting features are great. Really like the integrated notices as well. It's been a great product overall. The only downside is on the marketing/prospective tenant end. There is no way to send messages to prospective tenants within the system, and sorting leads is clunky and time-consuming. Overall a great product looking forward to improvements on CRM with tenants.