Company Details

Super responsive customer support - amazing rent collection and reporting. Super streamlined tenant screening and rent insurance / lease signing. Really needs an update on their app though

I have used tenant cloud for over 4 years. It has helped me organize my rental receipts and complete my taxes. I love tenant cloud!

The system is amazing, I manage my 8 rentals with no issues, we have everything in there, payments, leases, maintenance request, notices, even house color and keys, bookeeping also. Very recommended

Great system that helps me manage several properties!

TenantCloud has made our property management business so much easier with online payments, accounting and maintenance requests.

We have been using TenantCloud for over 3 years now and have had a great experience with it. TenantCloud helps us keep everything organized and keeps our tenants on the know by automatically sending them rent payment reminders and letting the tenants and us comunicate within the platform and let's them send maintenence requests and rent payment as well. It's also very helpful by providing us local services/vendors for maintenence requests and allowing us to keep records of everything for tax purposes. It's a one stop shop and we highly recommend it.

Our company uses this app for everything related to our rental properties. Every receipt, every transaction, and every rent payment or tenant fee, all tracked. At the end of the month or year at the click of a button we can print out totals and see who still owes us money. When it comes to tax season it's helpful to make sure all our expenses are accounted for. The tech support is always so responsive, if you have an issue or you don't understand something or you think something could be programed better, submit an online form and they get back to your later that day. We suggest this to other companies large and small because you can have multiple admin accounts and it's free for your tenants to use. Overall, we are so happy we found this app when we did.

Tenantclud has been a reliable, turnkey solution to help in building my investment property portfolio. The functionality for managing the myriad activities with both suppliers and tenants is robust, and the user-interface is intuitive and well-crafted. It has the dual benefit of enabling to see how my business is doing at a glance while also offering easy access to deeper-dive reporting .

good software and helps keep track of everything. I would improve the ability for small time landlords the ability to tie this to their own website.

I own six residential rental properties and have been using TenantCloud for the last several years to manage them. I am very satisfied. I require my tenants to pay online and it has simplified rent collection immensely. My accounting process is much easier and preparing for tax season is a breeze. Also, when I have had to reach out to customer support, they have been most responsive and able to address issues quickly. I would highly recommend TenantCloud to anyone looking to streamline their rental property management process.

This platform has been everything I could ever need. When I’m unsure about something, or lost, the help team is absolutely incredible. I can navigate the site easily as a landlord, and am able to manage my properties with ease!

It works but then it doesn't. There are a lot of unresolved bugs and issues that they say they are working on but they never get fixed. I've been using the software two years now and haven't seen a single improvement. They've only ever increased the monthly price and fees for payments and credit checks. I bring this stuff up and they blow me off with a canned response. Pass on this one. It's dieing a slow death. They're just milking it's final pennies and making zero investment in improvements or known issues.

I signed up to pay my rent and got confirmation so I could do AutoPay. Then my landlord calls and no rent received 14 days later go into tenant cloud and shows no account. I don’t inderstand why you reveal and have access to all bank accounts cds everything financial from my bank. This is not right. What happens to signing up and verifying bank account for rent and not giving tenant cloud everything financial. I have Aplus credit score no defaults. I will have to write check every month making more work for my landlord.

The system may be user friendly, however it’s very evident this is a small group of people managing this startup. I left DoorLoop in hopes of having a better experience, however I may as well have remained at DoorLoop. I used the tenant cloud trial to test out the functionality and was unable to do so. My company was verified to receive payments, then it wasn’t, then it was verified again, and then it wasn’t. I never really received any help with the issue rather they required me to submit a chat ticket and I did so several times but still did not receive the assistance I needed. So I canceled. A big waste of time.

I'm totally satisfied with the software. It automates the job I was doing manually and saves me time for a reasonable price. Plus support is always eager to help. I'd recommend it to beginners and small landlords.

I've been using TC for three years and have really enjoyed the experience. They are regularly making product enhancements and meeting the needs of their clients. There are various items that could be enhanced, but I believe that's to be expected with any property management site. They are very reasonably priced for all of the features that are offered.

The marketing process and move in process is easy and straightforward for tenants to use.

We lost features when you changed products and when you moved to Stripe communication and change management was lacking. For the price there are good features and easy to you. It would be great to have some market analysis added to properties, tying checking account information to TC (so it could record transactions) and tied to mortgages to record outstanding balances.

We have been using Tenantcloud since 2019. Our favorite feature is that it allows a smooth online experience for our tenants to apply, pay, sign, and do everything they need to do without the hassle of mail or checks. It gives us an easy way to set up recurring transactions and to bill our tenants for various fees. While there have been bugs or questions a few times, the helpdesk has been very responsive.

Tenant Cloud came into my life at a time where I needed a niche product. There were some alternative platforms however Tenant Cloud product offering was pretty much just as robust with a cost that was more flexible to meet my needs. We are a small business with three locations and roughly 35 units (Retail & Apartments). Whenever their is a hiccup, Tenant Cloud support team are there to help in a jiffy. That alone is worth their weight in gold. As we all know...the world of property management moves fast. We have tenants who are our clients...who are relying on speed and efficiency so they too can be happy and/or productive. Tenant Cloud solved many of our problems and I'm guessing it'll solve many others problems as well.