Company Details

Waited in for 4 appointments and they’ve not turned up for any of them. No communication, just a letter a few days after each missed appointment with a new appointment. Absolute joke!

Engineer was on time, explained the work carried out and provided an online gas safe certificate.

We rang and booked a service for the first time with with this company lovely friendly chat with lady who booked service. Service engineer arrived did service arranged for new part to be fitted but as this didnt cure the problem another part ordered and now fitted with refund for 1st part. Absolutely brilliant service friendly informative and reliable and punctual. Will definitely use again breath of fresh air from previous warm air service engineer with another company who was rude and totally unreliable

I had the first service/inspection of my heating system by Status on 9/10/24 and not only did it seem a very thorough one compared with past ones but I asked the engineer for a little lesson on how I should use all controls. He was excellent and today I feel really confident, for the first time in 9 yrs!!!, as I now know what I am doing. Many thanks Status. (Aged 87).

Unfortunately the heating installed does not heat the house. I was either sold the incorrect heating unit or the unit is not fit for purpose. The instalation team are very friendly. However the customer service individual was extremely condescending, patronising, unhelpful and very rude. At present I have a heating system that does not work and is emitting a strange smell, I hope it is non toxic but who knows. I am being chased for money for a heating system that is not fit for purpose and could potentially be dangerous.

My experience with Status on two occasions has been nothing short of outstanding. My 84 year old father-in-law who lives alone had his boiler break down last year (needed a new heat exchanger) and then a couple of weeks ago (the silencer foam had perished and stopped the fan working). Status did not install the boiler (begins with A…) but they were recommended by the manufacturer. Pam in customer service was wonderful and kept me informed throughout and the engineer Gary was just superb - courteous, professional and efficient. Great service imo!

Installed new warm air heating in Aston, Birmingham. for my Aunt. Everyone who we had contact with was polite and helpful. All appointments were kept on time and within the time slot stated. Very tidy workmanship did a very good job. Would recommend them. Very Pleased. KMA-B6

One off gas boiler repair arranged by boiler manufacturer - job given to status. The engineer (Gary) did everything possible to get us fixed but one of the parts fitted turned out to be faulty (it happens - can’t be helped). Despite the boiler not being repaired today - the efforts and customer service received from the company was excellent and Gary was OUTSTANDING !!!!

I would like to give no star A engineer attended the house this morning and expected a 85 year old woman to go out in the cold to open the back gate and when he was asked to come to the front door he refused and then said he was denied access to the property unprofessional and a liar

These guys were so great. Needed help and advise for my moms air heating system. They pointed us in the right direction and then came and did a re connect and full service. Updated mom on having to arrive the afternoon not the morning. Each time I had to ask a question via the phone. Very quick response. Tried British gas first complete waste if time. These guys surpassed in every way. Will 100% use them to service again.

I've had the awful experience with Status. I booked an appointment on 21/12/2022 between 8-12 to fix the warm air heating. I took the unpaid half day off from work. I phoned to Status a few times and they confirmed that the engineer would arrive until 12 pm. After 11.15 pm I phoned again and have been told that I need to pay in advance. Otherwise, the engineer wouldn't come. But why they booked the appointment without the advance payment? Why they didn't inform me about that in advance? When only half an hour left prior my working shift Status said that I must pay before the engineer's visit. Why they lied that the engineer was coming to me when he didn't? It's absolutely shocking experience. Shame on Status.

Awful service called them about heating problem with radiators coming on even though they are swiched off refusing to come out.

Interesting to see other people's comments here. I also found Status to be very poor at communication and the job they did, although completed, caused me so much stress that I've written to the MD. The mess they worked in was unbelievable and they never turned up when they were supposed to. A very dissatified customer - and it cost me nearly 7 grand!

Been with Status heating for many years always very helpful and the service is excellent.phone is answered promptly cannot fault them

Had both a letter and an email confirming the time they would be here was between 8am and 12pm. I stayed in until 2:15 and nobody turned up. Went to the hospital to have my important scan as my unborn child is having problems and I was greeted with the engineer on my ring doorbell speaking about me to my neighbour saying “they should be in but they’re not” iv emailed and complained about this and still have no received an apology. This is your problem, not mine. Don’t turn up 2 hours later than you should of done and have the cheek to talk about me. I will be putting the videos on Facebook.

One of your drivers almost crashed into my car!!! Had to do aj emergency stop with my boy in the car!!! REG: VU690MA

Just had my new boiler installed, excellent work, very high standards, my engineer is called Ammi, just wanted to give him praise. Even sorted out some broken pipes on the exterior, top marks!

Reviews says it all really and I'll add that these are the worst!!!! Sent an engineer to fix my boiler and he didn't even know how to get the cover off!! Been left over 3 weeks without hot water and heating in middle of winter AVOID 100PERCENT!!!!!!!!!!!!!

Just want to say what a lovely lovely guy Raymond was came out to my home today to drain boiler.. never made abit of mess very very polite and lovely.. what a absolutely credit to status heating .. should be more of him.. thank you so much one happy customer.. thank you great great job ☺️

They should change their name to "Not turning up Status" I think that explains a lot!