Company Details

I paid for express shipping they never came and it shows delivered. I text them and they never replied

Product came quickly even during holiday season

Love Solace! They accomateded me with a gift card due to my shipping complaint. They reassured me that their customer service department is under trining to improve. I will continue to order directly ftom Solace.

I ordered 4 bottles of salt nic and the tracking for the order was added the day the order was placed (December 16th). The problem is that it's now over a week later (December 23rd) and the item still hasn't even shipped out. The tracking just says it is in pre-shipment and the post office hasn't received it yet. I emailed customer support yesterday morning and still haven't received a response for over 24 hours. Not very happy with this order at this point. The product itself is great as I get it from local vendors, but the experience of ordering direct has left a lot to be desired.

Beware do not order from this company. I ordered $65 worth of product and never received it. I emailed them twice called three times and left a voicemail each time and nobody at this company can be bothered to call me back. USPS tracking says that it never left the city it started in. I'm really disappointed that I spent $65 on a product I didn't get and that the company won't call me back. I will never use them again and discourage anyone else from doing so as well.

As far as shipping and confirmation, absolutely great. As far as the actual product, I’ll be honest it left a lot to be desired. The “Bold Tobacco” was far from any tobacco flavor I’ve ever tasted. I’ve smoked cigars, cigarettes, pipe tobacco, even rolled my own in a stripping room- this is definitely none of those.

Excellent service and fantastic products.

I have loved this company and have purchased their juice exclusively for nearly a year. Since September, the company has changed their plain mint flavor to a menthol and did not send out any notification that they did so. Menthol flavors make me sick to my stomach so my purchase went to waste. The quality of the juice is above standard and it is a genuine menthol, so I give them credit for that. But I can't give more than one star when I purchased something called "mint" and received a menthol. While I understand the change due to politics is out of their hands, the government did not force them to sell a menthol juice with the same name and label as a non-menthol juice. Even Juul had the decency to differentiate their menthol and mint products. But unfortunately it seems that Solace is no longer above misleading loyal customers.

I paid extra for 2 day delivery and it took 7 days!

I recently quit smoking cigarettes and switched to vape. I tried so many different juices but the Solace dragon fruit menthol was by far the best!

I placed my order on 11/30 and paid for 2 day shipping. As of today 12/8/2020, I still have not received my shipment.

I still have not received my order or a response to my question last week about where it is or if its coming

I have been buying Solace nic salts for almost 3 years and it is at the very top of the best made the flavor is unmatched and quality is as good as it gets. Shipping is always on time so I have absolutely zero complaints.... wish you would of kept the peppermint patty tho that was one of my absolute favorites so that’s my only disappointment.

Service is excellent so far. I only vape one brand and it's Solace. I'm a smoker of 50yrs and now a non smoker of 5 months vaping Solace Bold Tobacco Nic Salts. I did a lot of research before hand and kept seeing and hearing the name, Solace. Shipping is fast, prices are affordable and product is good quality.

Ordered some Nic salt on November 23rd and it never did arrive. I've never had any issues before, and I sent an email about this issue but have not heard back yet. Maybe the issue is USPS delays, it was supposed to be delivered no later than November 28th. Hoping it shows up before I run out, otherwise I'll have to start shopping locally moving forward

I placed my order November 8th, and still have not received it. I called and emailed hoping to get some help and I was never contacted in return. Super bummed I spent so much money to not receive anything.

The juice was terrible and I’m sad I waited my money on this. It makes my throat hurt. I don’t know how you guys messed this juice up so badly.

Ordered and paid for six items but only received two. Emailed customer service and received no reply. Anywhere else this would be considered theft! Update: company did eventually reach out and make things right.

I bought a couple bottles that I haven't tried berry blast was ok and the tropic strawberry wasn't very good doesn't resemble either word. I've been vaping peach for a long time but I can't find anymore

Fast Service. Thanks so much.