Company Details

Always a smooth transaction with tracking

Took weeks for delivery as out of stock...I had high hopes for the product but the ampoules are impossible to open and extremely fragile so unusable. I politely messaged to return within the time limit and in an unused condition. No response in any way. I've had to open a PayPal case and after a long tedious time of sending messages and proof I was bluntly told to return I had to pay £6 postage tracked. Sent all the proof of return and photos of the original packaging of the item. Still after over a month absolutely no communication, no refund no acknowledgement. This has turned out to be a highly stressful situation please treat your valued customers with respect. Utterly disgraceful. With regards to your reply to my review you did not offer any customer service or respond to any of my emails to return the ampoules I only opened a case with paypal as it was the only option I had and as for the time frame It was only because you weren't responding that it ended up going on so long I have all my messages still trying to contact you with absolutely zero response. The refund could of been issued as soon as you received the returned item and then the case would have immediately been closed with paypal. Maybe more transparency and a decent customer service when issues arise would be more beneficial. The only time you went out of your way to contact me was to ask me to remove this review!

Taken money and items not available You should update your website with unavailable items before we pay Tell us this out of stock so we don’t need to pay and waiting refund this is unprofessional work Everything should clear before paying money

I would like to thank them very much for their customer service and shipping process. I placed the order during the New Year’s holiday and received a message via WhatsApp asking me if I wanted a refund or to wait until the end of the holiday on January 2nd to ship it. I asked to wait and on January 2nd exactly it was sent to Riyadh.

I love the product and the skinlaboratory The product is amazing And the customer service is helpful and the delivery very fast Many thanks

Got this recommended to me by my esthetician who does facial makes my skin glowing, fast delivery.

Happy with the product. Thank you. Highly recommended!

I just gave this skincare company a go, and I'm genuinely impressed. My stuff arrived super quick, and it was spot-on for what I needed. What really got me was how much cheaper it was - four times less than getting similar treatments at a spa or clinic. I'll definitely be buying from them again.

I went through instragram to ask a few questions , very informative and helpful !

Wrong item send, communication ignored (two emails sent)

Really good service five stars from here.

I brought from the company as it was quite a bit cheaper than else where. The products were as described! Goods were Received and very happy with the service. I would order again ☺️

Prompt delivery, great products

Fabulous product, I have been using it for a week and I see a good results! Absolutely loving it!

Good Costumer service however pink intimate product doesn't work on me. Its very quite expensive and my skin gets more dark after one use and cause skin irritation and redness.

Fast delivery

Super quick delivery, product packaged really well. Thanks!

The ordered arrived quickly . Good customer service . The product seems to be working I did two sessions with pdrn micrneedling will do more sessions and update .

Great products. Great company. I am regular customer and I will continue buying products.

Placed an order but the postcode has a digit wrong, so I have not received my order to make matters even worse when I tried to contact somebody there is no contact line so I emailed six days ago and still haven't had a response but i got this.