Company Details

I can't fault the lady that handled my issue this afternoon,I phoned to complain about my order being incorrect and Margaret was fantastic and all was sorted in 10 minutes so guys if you do have a problem then customer service is great and all will get resolved.

They use Evri/Hermes for delivery. So obviously if you pay for next-day delivery, or anything reliable, you’re being scammed. Total lottery whether your package will even arrive, but you’ll spend days inside waiting for them to make completely made up delivery windows. Beneath contempt. Boycott until they guarantee adequate delivery of the products you pay them for.

Excellent customer service at both Westfield Stratford and Romford stores recently. Thank you. Very polite and friendly staff.

I went into store to buy two pairs of shoes. I knew which ones I wanted but I decided not to get them online as I wanted to support my local store. I walked around the store and nobody even acknowledged I was there. There were loads of people working and quite a few of them free. It was quite obvious I was waiting and nobody came and none of them looked approachable at all, plus why should I go and ask someone? Are you making that much money in your stores that you’re not going to even acknowledge the people who have made the effort to come in? Extremely disappointed with the lack of service so I left without buying anything.

I have tried 3 different styles of trainers, slips ons and canvas shoes of their own brand. Have never worn anything so uncomfortable.please be kind to yourself and buy something nice. Obviously they are not professionals at making real 'shoes'..

Shocking experience - have had great experience before this but the returns process has been shocking. They didnt refund my money and I now have to contact Klarna

The Bluewater Store is just amazing. Evie and Emmanuel were both extremely helpful, courteous and knowledgeable - without their help I probably wouldn’t have made two purchases. A fabulous store for new “Schuhs”. Big thanks Evie and Emmanuel for your patience and help

The returns process is an utter nightmare. Firstly, there is a £2.50 return fee if you have not got an account (which you would only discover if you read the detailed returns page ) secondly, only some click collect+ stores collect yodel parcels so I had to travel a distance to a store instead of using my local one. Thirdly, the store I went to had a different name to the website and was difficult to locate. All this was after I had 3 attempts at getting the order number to be recognized on the returns website. Schuh do not ask me to email you, just send an apology . I have no interest in interacting with you.

Bought a pair of converse for my daughter and within 3 months the soles had worn through and the upper split on one of them. Took them back to Schuh and they refused me a refund. They pretty much just said it was because she had worn them! Shoes not fit for purpose and Schuh service awful. Won't be shopping there again.

Awful experience. Spent £200 and paid for following day delivery. Parcel should have arrived last Sunday. It's Friday and I still didn't get it. It says it is at the local shop but it's not!

I would avoid ordering online from Schuh. I ordered 2 pairs of boots, as I had paid £275 and there was no precise delivery day I did not want to risk not being in when they were delivered so I requested delivery to my local store. They were due to be delivered on Saturday but when I had no confirmation by Monday I called to see if they were ready to collect. I was advised by a head office staff member that there was a delay due to the bank holiday but they should arrive by Wednesday. On The Wednesday I received an email which confused me as it acknowledged my return and advised a refund would be processed?! I called again and advised there must be a mistake as I had not even received my items yet. The call handler advised the email was sent as the order was sent to the wrong store and returned (hence return email) but they were now out of stock of the item so would be refunding me. I assume the operator I spoke to on the Monday was aware they were delivered to the wrong store but decided not to disclose the information. Unimpressed with the incompetence by this company so will not shop with them in the future.

what a pleasure it was to be served by Jordan in Schuh Cardiff arcade , she was very helpful and pleasant ,she brought me a few shoes to try and helped me make a decision

Bough a pair of Schuh branded school shoes for my 5 year old, that retailed at £45. After 2 months they have fallen apart, and are unwearable. Spoke to customer services, and they just said to 'pay' to send them to head office to be 'quality checked'. Really bad customer service, won't be back anytime soon.

I have ordered 2 pairs of shoes that were delivered to the wrong address. At first they said they were definitely delivered to me which was impossible because I was not even at home. Then magically after sending a million emails they re appeared. I asked to have them delivered to a pick a place where I found only one pair so the whole thing of me having to email them again started again. Throughout the whole thing they kept says one thing and then another. Often what the courier said was something completely different from what the company said. As I write this after 2 weeks I still have not been refunded for the missing shoes. Avoid at all costs.

Awful…. First wrong size delivered. Only good part was advisor refunded. I returned boots to Portsmouth shop who didn’t want to assist even though I argued I had no time to return item via post as I was leaving for holiday. The shop were reluctant to help as refund already issued and I still left boots with them. Now Schuh have sent debt collection to me with threatening letters when I am the one who was wronged. What awful communication and refund system. Head office now investigating but I hope they sort this out as I do not appreciate being made to be a guilty party. I even took photos of the wrong item so hopefully this will help argue my case with Schuh.

Gave up in the end....Card payments don't seem to work and only push Klarna. I tried three different bank cards and each time says failed and to contact bank. Really, the issue seems more your end. Wouldn't recommend and advise to steer clear, the low star ratings are for a reason.

Amazing on line service I ordered my shoes and they arrived at my door an hour later! I couldn’t believe it

After completely getting my order wrong and realising I chose the wrong shoes I contacted Schuh. The cancelled the order and provided an immediate refund. Regan and Eve were fantastic in assisting with me. Very happy customer

Ordered 2 different pairs of boots, they are perfect. They go along with many outfits. I've got them on sales which is perfect. The first one is schuh Black Della Platform Knee Boot Boots and also schuh Black Diana Stretch Over The Knee Boots.

I was happpy tosee they've got a nice choice of vegan boots. The look nice are are very comfortable. Uunfortunately, they're not worth their price. All of the 4 pairs I purchased (over £50 each) fell apart after 3-4 months use. I left a couple of reviews on their website that have never been published - even though they were honest and truthful. I hate shady companies who only publish glowing reviews on their website.