Company Details

Ordered a pair of Steve Madden trainers (£94.99) in store for home delivery. The trainers arrived as planned however on inspection, one of the trainers laces were untied, the packaging had been left out of the trainer and the boxes lid was damaged, clearly a tried/returned item. I have written to Schuh and certainly will not be using this store again in future....I think the expectation that your goods will arrive in pristine condition (did I mention that they cost £95!!) is now blind hope that the person trying the trainer on BEFORE we gifted to our daughter didnt have athletes foot!!....Bye bye Schuh!

Christmas present order for my daughter, made on Dec 16th stock showing available, advised on the 18th nil stock, order cancelled and refund. Item now sold out everywhere, extremely disappointed and frustrated with Schuh as a company, sort your business/stock system out!!! Looking at their previous feedback, appears you have a 50% chance of a 1 star experience and with no responses to comments, it also appears they are past caring.

The shop in Truro didn’t have my size but said if I ordered them there they would be delivered to my home address next day, guaranteed. Two days later and the shoes haven’t arrived. I’ve received one email from evri giving tracking info and my parcel isn’t even out for delivery. I wish I’d asked which delivery company SCHUH use as if they’d told me it was evri I wouldn’t have bothered buying the shoes.

Ordered a pair of full price UGG funkette as a gift for my sister, I received them in a plain non-original box, in used conditions and with no tissue paper around them or anything!! They honestly looked like a knockoff from Aliexpress!! Disgraceful!! Returned them for a refund.

Irreführende Website, evnt müssen Mehrwertsteuer und Einfuhrzölle bezahlt werden. Kundenservice so gut wie nicht vorhanden. Nie wieder. Ware nicht stornierbar. Unmöglich

It took me many weeks to get a refund for a pair of defective shoes. After receiving the shoes, I returned them using their online returns facility, and they were picked up by their courier. The shoes got lost on the way, but I wasn't too worried - the courier was arranged by them, and they were recorded as having been collected. Unfortunately, their customer service representatives acted as if they had absolutely no information about this, and kept on having me act as a middle man with the courier, despite them having been the ones to make the arrangement. It seemed they endlessly needed more information. What was the tracking number? What did the courier say? How many items was I returning? All this despite having arranged the return using their website. They even claimed to have sent an email closing my case, despite me having received no such email. It was only after I wrote an annoyed response to this that I finally got a refund. I would not recommend buying from Schuh.

Always a great experience, Every time I order trainers they arrive so quick and such a good price compared to others. Best shoe company out there

I ordered 6 items on different occasions and I must say the service was excellent everytime I love this store.

I had a fantastic experience with Schuh, I don’t understand why there are so many negative reviews. I ordered a pair of boots and they arrive on time, in perfect condition. Not just that, but after I ordered my boots, I realised that I wrote my delivery address wrong by mistake. I contacted their customer support and they answered and resolved my problem immediately. I will buy from them next!

I ordered and paid for a pair of boots as a gift, they were not delivered, there is some sort of delay and no information. I have emailed and was recommended to get hold of them by social media. When I contacted them by social media I was advised to go back to their contact page. I tried to use the online chat assistant on their contact page but all unavailable.

Just purchased £180 Doc Martins in Blue water. The manager attempted to sell me second hand boots with scratches all over them. When questioned he claimed that Dr Martins supply them like that. Completely waste of my time

Went to Schuh at West Quay in Southampton, was served by Willow, Just want to say she gave us excellent customer service today that was worth mentioning, thank you.

Trying to buy online, went to log in with my details and it won't go past the log in page.

First time ordering and impressed by the speedy delivery and excellent customer service. Shout out to Ryan who was very helpful and efficient.

I tried to order shoes via their website, but it doesn't let me checkout with my two credit cards and no Apple Pay option is available. Therefore, I travelled all the way to Teeside Park and spent 20+ mins waiting for the assistant to bring me the right-sized pair so I could just buy them and go home. I left without shoes, just tired of waiting. Then I tried to order the shoes from the website again, using a third credit card. It worked, but after confirmation of payment, it shows that I ordered the wrong pair that I never even had in my Cart. I immediately messaged customer service and got a reply the next morning that the order had already been dispatched and they couldn't replace the shoes with the ones I actually ordered. So now I need to spend my time, energy and money to return them back and buy the ones I actually tried to order. The worst customer service ever.

Stockton Teeside park. Was advised the shoes I was looking to buy were in stock and sales advisor said they would get me the shoes. Sales advisor walked away, served other customers. 2nd advisor offered to help, but then walked away and served someone else. Sat waiting 25 minutes so I left. Very poor service

Spent £120 on a pair of trainers which lasted about four hours before the soles split apart and made the shoes unwearable. As I was on holiday I threw them away because I was hardly going to fly them home again. Apparently I cannot be refunded unless they personally look at the damaged shoes and agree they were faulty. I’d sent video evidence of the shoes being broken but apparently that wasn’t enough. Not sure why they think I would lie when i’ve now lost £120 on a useless pair of shoes! Awful treatment of a customer and won’t be shopping with them again.

Visited Schu in Drake Circus, Plymouth. We were served by 187-Caitlin and she was so helpful, knowledgeable and patient we feel she is worth a pat on the back. Will certainly look for her in future visits - she is a credit to your company.

I went in to look for a pair trainers for my boy and can I say the staff were rude! They looked at me in disgust because I had to approach one of them to ask for help as they were in mid conversation gossiping! I got the trainers home for my boy to try on and unfortunately they fid not fit! I did not want to return to the shop as I felt extremely unwelcome. Therefore I contacted the online store for a refund! However, to my disgust they refused a refund stating they have been worn!!! They were sent back in original packaging and was not worn out side!!! I could not believe how I got treated!! They are sending me back the original trainers costing a huge £35!!! For a single mother that is a lot!!! I’m absolutely devastated! So one word of warning…. Do not shop here!!!

Very helpful staff and informative. Ruby was just learning but she done good. The Carlisle store was well stocked and tidy.