Company Details

I was looking for womens apple green torhill bee shoes in clarks and they were out of stock. I googled and found a pair in my size at Schuh. I have never ordered with them before so I looked up the reviews. They were mixed, there were some positive reviews but mostly negative. I decided to risk it and ordered them. I am so glad I did, I love them and they fit perfectly. I ordered over Easter weekend and they came today delivered by FedEx. I could have had them earlier but I changed delivery date with FedEx. FedEx kept me upto date and gave me a time slot. They were delivered by a pleasant delivery driver. Everything was seamless from ordering to delivery. I would most definately order again with Schuh.

Beware scammers. A few hours after I bought something from the physical shop (oxford street, london), I received a phone call from someone who had my card details, signed me up to google pay and took over my card, buying things for himself. The man was very convincing, sounded professional and claimed to be from the bank. Normally I wouldn't fall for it but he panicked me saying someone had been making payments using my account. I wish I could find this loser. Anyway be very careful.

Nice website but they use FedEx to deliver and they will not leave in safe place so after 2 failed delivery attempts I had to cancel order and ask for full refund. Sizeable order of over £200 but customer services couldn't help. Could do better much better

Just visited Schuh in the Trafford Centre, what a great experience - I am elderly and always on the look out for bargain trainers for granddaughters, so wandered into their Kids Department, lovely Holly (Manager) Who I did not know was the manager at the time asked if I needed any help, said I was just browsing see what was on offer, she said there are some sale items still in stock so if you know the size will look what else we have. What other shop offers that service ? Most are just pushing expensive sales, which we as grandparents cannot always afford. So well done to you Holly for understanding the customer in front of you, Well done to Schuh for employing this great young woman

Very unreliable Not disabled user friendly or much awareness of disability terrible service all round still no shoes

Just want to write a review for Schuh in the Trafford Centre. My bag got handed in to them which had my purse, my daughter's purse, a reasonable amount of money and my car keys inside. They kept it safe for me and went out of their way to get it back to me. I am really thankful to them and the person who handed it in which sadly I can't thank. There are decent humans out there!

I baught a pair of shoes and only recieved 1 shoe ??? But customer service helped me out and gave me a full refund and I returned the 1 shoe

Went to milton keynes store manager sold me a 6 instead of a 5 what I asked for went bk 2 store wouldn't change them after he lied I had to get cctv to prove myself manager is a liar would never shop there ever again disgusting service i now have looked at the cctv and no I didn't try the shoe on like he said I did manager LIED BIGGEST LIER

Ordered a pair of school shoes, only one turned up. When we contacted said they didn’t have any others in stock? So they’re refunding. Surely you must have the other one. Now got to wait for a refund and order new school shoes from somewhere else. Customer service awful.

Awful experience no after care Lots of AI apologies no actual help Took money keep saying don’t worry you have a year to return It’s not the length of time I care about it’s actually returning the parcel correctly Poor poor service

False advertising of discounts available to buy products. When you go to purchase the item the discount is not available. I was told that i should have read the t&cs. Trouble was it was written in such small print that they could not be seen? Shame on you for trying to trick all the people! I used to spend a lot of money with store!

Claiming that they haven’t received my refunded shoes that i sent back via inpost and instead they claim they received a pair of jeans. I sent my items back and they are refusing to check cctv and claim that i stole it. I have proof that i sent it and my packaging and when they showed me a picture of my parcel my package was all cut up and taped which showed it was clearly tampered with. Terrible company they just scam your money and lie. Tried complaining multiple times yet inpost or schuh clearly stole my item and refusing for a refund or replacement. Lost my money £100 of new balance shoes that i dont have and apparently they don’t have either

Despite seeing other poor reviews, I had a great experience with Schuh. Order was correct, arrived promptly and no issues. Would use again.

Worst service i had ever, impolite staffs, felt completely unwelcome in Schuh Bristol Cabot Circus. Instead of letting me shop in peace, a male staff member kept hovering over me, making me feel watched and pressured. When i was just waiting another female assistant to check for my size for a shoe, he called over a female manager (or senior staff member), who approached me in an unfriendly and impolite manner. It was clear she had no intention of actually helping me—her tone and attitude felt dismissive, as if she wanted me out of the store. Just finish trying, this manager came over again, pushing me with abrupt questions like, "How was it? Does it fit? Do you want to try another one?" It didn’t feel like she was assisting me—it felt like she was rushing me out. And when I told her I needed a moment to think, she just walked away with a rude expression, clearly showing her lack of respect. As an Asian customer, I strongly felt that I was being treated differently. There was no warmth, no genuine service. Feel so lack of respect in this store, never come back again. So rude and disgusting. Zero star if i could.

Useless company, sent a pair with 2 right foots. Useless company...uses a Useless courier...ordered a replacement..and fedex says delivered but haven't recieved any shoes. Looks like Inompetent companies gravitate towards each other...both should be closed down for incompetence..Will be contacting card company.

I ordered a pair of school shoes for my daughter, on delivery the wrong item was inside the box but Schuh are refusing to replace or refund the order. Schuh seem unwilling to grasp that the wrong item was inside the box that was shipped out. The customer service is bizarre, with the customer not being able to respond to emails sent out. I'll be contacting trading standards but just a warning to say do not shop here, there are plenty of better alternatives.

Ordered 3 pairs of shoes online. Dispatched quickly although difficult to track. Arrived on time - kept one pair and returned two others without any issue via postal returns service

Disgrace of a company, you're not worthy of 1 star! Ordered 2 pairs of Dr Martens insoles online. Got an email saying they'd arrived in store, only to find there was 1 pair, tge other pair were going to be delivered by fed ex. Got an email a couple of days later saying they had been delivered to the store. Paid another bus fare, only to be told they hadn't arrived. 3 days later got another email to say they'd been delivered, picked them up, and when I got home and opened the parcel, they'd sent the wrong size! Will now have to make another trip over to take them back. Have ended up spending an absolute fortune on these items, due to multiple trips to the shop. Maybe the people packing orders need to wear glasses, don't give someone a size 6 when they've ordered a 5. Incompetent idiots. Will never order from this company again

I strongly advise against shopping at Schuh! I ordered a pair of shoes, but I never received my parcel. Sophie from Evri has confirmed that the delivery was NOT successful, yet Schuh continues to insist otherwise with no real proof. Their customer service is absolutely appalling. Katie from Schuh has been completely unprofessional and clearly doesn’t care about customers at all. Instead of taking responsibility, Schuh has refused to help and denied me a refund, despite clear evidence that my parcel was never delivered. Even after raising a dispute through PayPal, Schuh ignored the facts and still refused to resolve the issue. So now, I am left with no shoes and no money! After reading other reviews on Trustpilot, it seems that this is a common practice for Schuh – scamming customers and refusing refunds when deliveries go wrong. It’s shocking that they are allowed to continue operating this way. If you want reliable service and a company that values its customers, shop elsewhere! JD Sports, Foot Locker, and ASOS offer much better service and actually care when something goes wrong. Stay away from Schuh – they take your money and leave you with nothing!

It's the third time I have issue with return. This time they email me asking questions about the inPost locker I used and exact time and location and what my parcel looks like. I gave them all the information and now they're claiming they've received an empty box and refuse to give me a refund basically accusing me of stealing the shoes. I definitely sent the shoes in the box and there's obviously a problem on their side as it is the third time I have an issue with returns and I used different courier each time Edit: I did call the customer service on the 16/03 and I’ve been told there nothing that could be done and I have to pay for the shoes. I emailed again in the 19/03 and never received any answer. This is absolutely frustrating!