194 Waterloo Road, B25 8LD, Birmingham, GB
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham. Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s. Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house. Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years. Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
I’m a big fan of the pan. Top quality British product. They can still bash metal in Brum to very high standards.
Certainly made to last.
All was fine with my order, it was received and the saucepan is great. My only issue was that I didn’t seem to get an order confirmation email.
The pan that i bought, while very good, is in need of refurbishment after two years. After waiting weeks for a reply i finally received the instructions on how to proceed. Samuel Groves have now had the pan for 5 weeks and despite multiple voicemails and emails i've had nothing more than a generic reply saying they are looking into it. This is without doubt the worst customer service i've ever experienced and i won't be buying from them again. Avoid this company.
Love the product, great delivery service.
On time delivery
Very high quality product and very fast delivery. Worth every penny.
Speedy delivery of ordered goods
Chaotic ordering system with lack of customer service and still waiting for one item
4/5 for the pans, 0/5 for the service. The tri-ply pans are great, but after two years the non stick frying pan is flaking and needs to be recoated. Not great considering the cost, but it's nice they have a repair service. I emailed but no response. Emailed again, no response. Contacted on Facebook and told to register the pans. Did, no confirmation email. Did again, no confirmation email. Contacted again on Facebook and was told sales would contact me. I think you can guess what happened there... I assume they're the sort of company that over promises and under delivers in terms of service. Pretty disappointing. I'm hoping this might generate a response but I'm not holding my breath.
Great products, thank you! I wasn’t aware of the delay to receive until I was placing the order. After 6 weeks I did reach out to check status so an update on when it was going to ship would have made this a great experience.
Beautiful products made in England. Prompt delivery and all very well packed .
I was very satisfied with both containers . The quality was excellent and they handled well . They are as easy to handle and versatile to use as those `I brought previously ,over twenty years ago .
Super products delivered on time
Great website, quick delivery and excellent quality products
Beautiful saucepans. Great design, sturdy, long-lasting.
Prompt service, excellent website, premiere quality products, and rapid delivery. What’s not to like!?
Speedy turnaround of order and kept informed. Overall a great shopping experience!
Dispatched quickly, packed safely, environmentally friendly packaging, and very happy with the quality of the product.
Solid, well built, clean design and UK made.
