Carnbroe House, 1 Finch Way, ML4 3PE, Bellshill, GB
Had an appointment this morning for a boiler service from Cameron in Angus, he flagged a cracked boiler and a few other issues, he was brilliant and took the time to explain what he was doing and why, it took 3 hours of running all over the place to ensure me and my home were safe before he left, I'm so very grateful for his diligence
Had a new replacement boiler installed. No issues through the entire process from booking in the survey to receiving all relevant completion correspondence. Would recommend their services based on my overall experience. Various contractors also attended throughout the morning who were all polite and professional in their work. Cannot provide any negative feedback.
Very good experience with Saltire. All the team were professional, competent and pleasant to deal with. New boiler installed in less than a day and all working perfectly.
Saltire Facilities Management provides an impressive service that is both efficient and seamless. From the swift fitting of a new boiler within two days to a thorough gas safety check identifying past issues, their staff, including skilled engineers like Craig, are courteous and trustworthy. Communication is first-rate, with speedy responses and jobs allocated promptly. Their competitive pricing for insurance, repairs, and new installations adds further value. With respectful treatment of property and a commitment to resolving issues quickly, Saltire is highly recommendable for reliable boiler services.
Very happy with work that was done at my uncles house The guys that did the job where very pleasant and helpful
Sorry can't remember the engineer name but he was excellent at his job kept us informed us what had to be done very pleasant and we were comfortable with the the engineers work
Ben the electrician called today for an electric safety check he was very diligent with his work & carried out the work very professionally. He was courteous & very well manoured in his approach. Ben also replaced my tricky bathroom lights with an LED light. Ben is an asset to your company I wish him all the success in the future
Excellent customer service, from Chris surveying and delivering quote to Andrew installing boiler.Also the builder and electrician .Delighted with the service.Would definitely recommend Saltire to family and friends.Each and everyone respected our property.
Our new boiler was fitted within two days of reporting the old one faulty. The service was seamless, from the initial engineer visit, survey, estimate to the installation. First class speedy and efficient service, carried out by first class and courteous staff. Boiler was installed and working in four hours. I Would definitely recommend Saltire to anyone.
Excellent. Engineer Craig was brilliant. Came to do a gas safety check and discovered a lot wrong from previous engineer who left boiler a mess. Had to mark as unsafe but could be resolved. Engineer said be a few days for parts but was here following morning with everything fixed and safe Craig was really pleasant , honest and trustworthy and gave a very honest appraisal of work required and apologised on behalf of previous who made an absolute pig's ear of it! Really appreciatte his effort and time and he has boiler running as new with zero problems. Five years and many engineers chasing the leak also resolved by Craig! We’re quick to moan and groan but rarely give credit where it’s due!!! Thank you
Fabulous service, with really lovely engineers! Cannot recommend them enough.
I emailed Saltire this morning because of a boiler problem. I was swiftly called by Alan who was very understanding of my situation and talked me through some options I have and said an engineer will be with me today. That’s 5* service and so appreciated. Thank you Alan
The engineer was excellent great service and professional definitely recommend this company
Very good and very fast
Saltire have been really brilliant to deal with. I have just had a new boiler installed after the old boiler having faults. Phone calls are answered without long waits. Those answering calls are helpful and jobs are allocated straight away. Engineers arrive when they say they will and do a great job. Communication is first class. I think prices for their insurance, repairs and new boilers are really competitive. They seems very well organised company.
Great experience from start to finish very professional great team finished in two days very tidy not much mess to clean up very efficient great job
Have been with Saltire for many years and have had no problems with them. If required to call them out they were here same day. We liked them so much we bought a new boiler through them and the installation was carried out seamlessly by their team of installers. Highly recommend.
Avoid if you can. Through no fault of my own I am compelled to use ‘Saltire FM’. The customer service when calling them is most abhorrent with rude and unknowledgeable staff that don’t seem to have any understanding of when a situation need to be attended with priority. My boiler is rattling and whistling, three radiators are not working (I have bled them myself but to no avail). The engineer that attended overlooked the fact that the three radiators need new valve heads when he only changed one and the bleed nipple has sheared off on the main radiator. The control panel buttons do not work and the engineer said “you’ll just have tae put up wi it ma one at home disnae work either”. All in all this situation has caused deficit to my finances and health and I am extremely reluctant to allow them back in my dwelling. I have raised concerns with the housing association but they are not in a position to help as they’ve already and probably regrettably paid for the contract. I am thinking about hiring a reputable heating engineer to fix the issues out of my own pocket.
After calling Saltire for the umpteenth time I can only say that the customer service support ( Alan today and previously Andrew ) is first class, it always has been in the many years I've been dealing with this company, over three different properties. No infuriating telecon options, no painful holding music , then a switched on , helpful operator.. great.
Our boiler WAS WORKING WELL until we got it serviced ( are they setting this up to get you to buy a new boiler, mmmm beware !!!! ) straight after the service the pressure started to drop we called them, someone came out topped up the pressure, another 4 times ghey came out faffing about, we found out through a friend that it could be the expansion vessel, 6 times they came out faffing about draining turning up pressure then the 2nd last time the guy broke the button to turn pressure up he turned it up to between 2 and 3 the 7th time the guy brought the expansion vessel to fit, lots of banging and bashing water leaking later approx 3hrs he informed us he couldn’t get the pump out to get to the expansion vessel and he would put it back together for us, WITH NO HEATING and NO HOT WATER he disappeared leaving us with 2 electric 2KW heaters ( cost a fortune to burn ) just like that, my husband took 4 holidays off work and I used 3 days off just to be left like this then they emailed us a nice quote for a new boiler over £2600 5 year warranty and over £2800 10 year warranty all this after having a service when the boiler was working fine I have been with this company for about 7 years and my Worcester boiler only needed a fan in all that time they have destroyed it it’s not the company it used to be don’t go there !!!!
