Company Details

I have been a subscriber to your product for approximately three months now. Whilst your software is great and has made our job of managing the company that much easier, it is your staff which has made the difference for me. I trialled several software programs before choosing Proworkflow and one aspect which stood out is the fantastic support your staff have given me from the very beginning. Especially Shane, he dealt with my panicked call tonight with great professionalism and care, going far above and beyond the call of duty. He stayed back after his day was done to assist me in any way he could. I wanted to let you know you have a GREAT team.

We reviewed 5 project management platforms before settling on ProWorkFlow. The reality is that unless you hire a team of developers to hand-roll a custom solution for you, there will be compromises with any project management platform. Plus *any* software platform is in a constant state of development and upgrades, so there's no such thing as perfect in this realm. What is really remarkable here is the team's response to feedback, requests, and general day-to-day exchanges. One big tip-off for us was the notable absence of an implementation fee or contract -- I knew that no company would do this without a serious commitment to happy customers and this has proven to be the case. Think about it -- it's easy to walk away or drop the ball after a fee of thousand$ and an annual contract are collected. This is not the case with PWF at all -- you are free to go, the only thing to keep you around is an easy-to-use platform and friendly, responsive service. Imagine that. Our experience has certainly been one of genuine helpfulness and super responsive support with the wide variety of our needs and questions (and it has been quite the variety). We even received personal attention from the CTO, who took time out to help our small-ish company along with the migration. If you choose to engage with ProWorkFlow you won't regret it, most especially if you have the pleasure of working with Ivan, Dena, or Jack!

ProWorkflow has a fantastic project management tool for anyone that runs a team, and serves requests from the field. However, they really shine on their support staff. They were able to help our company implement a online request for for projects that use a 3rd party integration, which automatically inputs all fields and due dates into a new project within ProWorkflow thereby streamlining the entire process. And the best part, it was free! We were able to go with a cheaper plan because of this free integration. We are very pleased!

My experience with the ProWorkFlow representatives has been positive since the beginning. I received phone calls and customized demo videos for my particular questions. After the trial period, we decided to get our team started on ProWorkFlow. Our account representative is always attentive and available for questions and help. They are so friendly and polite! I've had such a fantastic experience with the level of care and support provided by ProWorkFlow - it is refreshing to feel so nicely taken care of in this sad age of poor customer service. I am very impressed with this company. Thank you for making each interaction enjoyable!!! Plus, we love the easy of use and functionality of this cloud-based project management solution.

These guys seriously have the best customer service I have experienced with ANY company, ever. Anytime I have a question or need help with anything, I get a quick (sometimes immediate) response via email or a call. If I don't know how to do something, they will even send me a personalized "how to" video. Been using PWF for about 4 years now, I LOVE it. Jack from the support team is awesome, so is Wendy! Thanks PWF!!!

ProWorkflow is extremely user friendly and the customer service team is excellent to work with. During our trial stage I was assigned to an account manager, Nick, who assisted me with any questions I had about the software. Nick walked me through the basics, as well as helping me set up the software specifically for our needs. In addition to the support during the trial, I was followed up with assistance after we signed up for an account with ProWorkflow. When we have questions, we always receive prompt feedback and attention.

I'm a creative free-thinker and I find project management systems frustrating. As my team grows, however, task management over email for more than 20 concurrent projects (and just as many personnel) wasn't cutting it. The team was confused about status, quality was suffering, and things were falling through the cracks. We tried a variety of other tools before landing on ProWorkflow. Everyone on the team has really enjoyed the google drive integration, colorful reports of project and task status, and built-in dashboarding. We also appreciate being able to implement our own branding and embed the login page on other platforms. We haven't been using the billing features, commenting and notes feature, or time tracking but looking forward to exploring more advanced reporting. It is still early-days for us with the product but it has held out interest for several months and onboarding with Nick has been an excellent experience. He really rallied for us to be successful and it feels great to have his support and a foundation of more smoothly running projects to grow from. We are starting 2016 project planning now and the templates we have developed for standard workflows (like a sponsored event, a peer-networking online program, blog posts, video production, etc.) make us feel more confident about adding resources and starting new things without the fear that we will forget to deliver or lose-track of the next most important actions.

We needed changes done on the back end and was amazed at the speed things got done! Jack J. was quick to call us, set up a time, review our concerns, make a demo account of our data, review with me online, then move over to the Live Account! But it doesn't stop there....realized we needed more and had to move up a level so without skipping a beat Dena A. jumps in, reviews our concerns, sets up online reviewing, spends hours answering my questions. Both staff....Patient, Knowledgeable, Fast, relaxed. Good Team.

I have used several project management platforms in the past but nothing and I mean nothing, comes close to ProWorkFlow. I stumbled across a link to ProWorkFlow while browsing the Internet looking for something, anything that would make my workflow easier and keep me on track as a freelancer. Sweet mystery of life, at last I found what I was looking for! ProWorkFlow is not only for the experienced team manager, but even the novice user will find the interface very intuitive to use and the dashboard is absolutely brilliant! For me it was love at first click! This is the solution I was looking for!!

Your new invoicing system not only makes our work more time consuming, but your lack of training and warning of any changes is utterly unacceptable. We use multiple bank accounts due to different business sources, previously I could have different templates set up which were attached to different bank accounts and it was a simple matter of clicking on the one I needed depending on who I was invoicing. Now I need to manually change the bank account settings every time I change business source on my invoicing. The templates also previously auto-populated the "Description" field on the invoice with our standard scripting - this is no longer the case. And a new issue I've found today is that the invoicing page has a new Xero-related function called "Submitted" which requires yet another process through Xero before the 2 systems will speak to each other (I'm not sure if this is a Xero or a PWF issue). I'm almost at the end of my patience with PWF - you seem to have tried to fix something that wasn't broken and I question how much proper market research you did before you went ahead considering a) the system suited our needs as a small business just fine previously, and b) you changed the system TWO DAYS prior to the end of our financial year. I don't wish to be called back or provided with youtube training videos. Unless you will be telling me that you are going back to the previous processes then please just take this as feedback that any future updates you may wish to put in place should be thoroughly researched and rolled out on a date with the least disruption to business as possible.

We have reasearched & worked with several Project Management tools. NOTHING compared to the comprehensive solution from ProWorkFlow. Above all .... their customer service is incredible. They put their "personal touch" on everything they do. So refreshing in today's business environment! Thank you to Dena, Gopika and Richard for all of their help and taking the extra steps for us! You guys rock! Highly recommend ProWorkFlow!

After having a very enjoyable first up meeting (on the same day Nick from PWF made contact with DBJ I must add) both the managing director and I agreed to sign up there and then. The experience from that point on as far as PWF has been concerned was “how can we help you” in going the extra mile to accommodate DBJ’s needs. DBJ Furniture Ltd being a manufacturing company, it was very important to find an online software solution for scheduling all our staff from the office right through to onsite. Although we’re still in the setting up stages, already the managing director and ALL office staff are very excited to see just how PWF is going to help each of them in their own company roles. From the initial design/project scope right through to installation PWF will now replace the many different systems in place bringing everything together and giving the MD and PM’s project work flow control and time allocated management (in short we can now see just where our jobs are at a glance) making for a much happier client at the end of the project. To sum up DBJ is looking forward to working very closely with PWR in order to get the most out of their software and to provide as much feedback as possible in order to further improve ProWorkflow. Cheers to Nick and your support team

After thoroughly researching the problem scope and evaluating more than 10 PM tools, only 1 provider called (from New Zealand) to discuss my requirements: Nick from ProWorkflow. I immediately remembered the ProWorkflow Review blog post, where Julie Titterington writes: “In my mind, however, the real value of this software lies in the company’s outstanding approach to customer service and very real dedication to user satisfaction. Many software systems claim to care about their customers, but ProWorkflow has really put their money where their mouth is, so to speak, offering numerous tangible proofs that users are important. With free technical support services, free training and coaching, and a boundless willingness to assist and accommodate customizations, PWF sets itself well apart from the crowd.” Because of the niche nature of our engineering business and our primary needs for project schedule, nested checklists, active document collaboration, and simplicity no single PM tool seemed to fit. After an *hour* on the phone and an offer to customize his product, Nick also pointed me toward 4 other options (1 of which should be considered his competitor) to accommodate my immediate challenges. Because ProWorkflow actively develops each major release as a separate project, I am genuinely excited to see what’s coming down the pipeline in the months ahead. PWF is a company dedicated to understanding the customer’s perspective and puts into practice Donald Miller’s (et al) philosophy that, in fact, customers are the heroes. (Service providers are guides.) Kudos!

Fantastic group of professional and very helpful individuals. They have delivered a great product with backup support that has been second to none.

After checking out all of the available Project Management Software tools on the market I landed on ProWorkflow and was pleased I did. It's priced reasonably, does eveything you need it to and the support is excellent. Nick Warwood has been a huge help for us setting up the account and making sure we have optimised the overall existence. Highly recommend this firm and their product.

We have been using PWF for 5 years now and absolutely love their platform. Rarely are there any hiccups and when there are... the PWF support and customer service team is on top of it all. We LOVE PWF!

Thank you ProWork Flow is a great cloud based wrok flow system that is simple and flexible.

The Product... I work for a company that manages digital marketing campaigns for clients. The nature of the business is very cut throat and our organization must deliver concierge-level service to our clients in order to differentiate ourselves from the competition. Last year our organization was looking to transition from an antiquated system for project management to a modern one that offered a great deal out of the box with the ability to tailor processes to our workflow. As a certified PMP, I was very familiar with other products in the marketplace. When I learned about ProWorkFlow I was shocked at how many features were available at a very reasonable cost per user. Deciding to move forward with ProWorkFlow was a no-brainer. The product offers terrific features in a very user-friendly and intuitive interface. We are now using ProWorkFlow to manage 100% of our projects. Our organization is now completely paper-less as ProWorkFlow's task management and project management allowed us to cease printing and filing project documentation. As a result we've eliminated 2 network printers, removed a wall of file cabinets, and have added additional cubicles for new employees. The biggest benefits our organization has realized as a result of the ProWorkFlow adoption is the gain of workflow efficiency and management controls. We are now able to manage more projects per person and move those projects more quickly, which results in our customers being highly satisfied with our service. The system also allowed us to understand our business more, which helped us build management controls such as productivity reports and capacity planners. The product is absolutely terrific and you should certainly give it a try! The Service... By now you must realize that I am huge fan of the product. Now I must tell you about the A+ service we receive from the ProWorkFlow team. As I stated above, our organization tries to deliver concierge-level service to our clients in order to distinguish ourselves from competition. ProWorkFlow takes the same approach to their service model. We were assigned an Account Manager named Jack Jenkins. Jack is extremely responsive to our needs and always willing to help brainstorm solutions to any new need we might have. Just recently he and I were discussing a need to tie our project numbers to an invoice number. There was no out-of-the-box solution for what we were trying to do. At that point Jack took the problem to Richard (CTO) and they worked out a solution that we could use. Jack also frequently interfaces with Vishal (CIO) who helps us align our internal resources with ProWorkFlow. Together, the ProWorkFlow team is always there to deliver the service we count on as a customer. Knowing how important service is, I can vouch for this team. They truly put the customer first and deliver. Give ProWorkFlow a try! Roger J. Monaco, M.A. , PMP Director of Account Management

Wanted to say in my 10 years of doing business online, running an eCommerce store and a help desk for that store, that Dena provide the best sales and service support I have seen. Really no way to go wrong with ProWorkflow.

One of the best off the shelf products I've used. We've been using ProWorkflow for 3 years, from a 2 person start up to now employing 70 employees. The add on's (especially the resourcing tool) are great guys, keep em coming. Guy Annan Young & Shand