3199 Red Hill Avenue, Suite A, 92626, Costa Mesa, US
When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations. We provided professional beauty brands as well as trending products and innovative newcomers. We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
Frankly I've been overcharged on some websites and come to find out there is no customer service representative phone number to call. I searched and found no contact information except an email for customer service. This is totally not the way I want to be serviced and will not be referring anyone to this websites
Easy website to use. Would def shop here again
I was charged for the purchased but have not heard anything from the company about the order. I asked about the shipment and haven't heard back.
Shipping label printed on 12/11. Package never left warehouse. Mystery credit on my credit card for $25.10. Zero explanation as to why I received the credit. Not a happy customer. Poor customer service.
Super easy 👌
I have order a few other things from this website and I always get what I order. Love ordering
Ease of ordering
It was very easy to order. The product came just as said.
I received 2 shampoos instead of a shampoo and conditioner
Ordered shampoo and conditioner two weeks ago and have not received an email or the package. Tried calling and the customer service person’s voicemail is full so unable to leave a message
It has been almost a month and no product has been sent.
I placed the order and it is not delivered.
Ordering was easy, except I almost missed out on the 20% discount! Glad I was paying attention. This was a gift for my daughter, specifically requested by her so I know she did her homework researching the product.
Site is very easy to navigate.
Easy to use and I found a cupon code but they don't tell you when package will come
First time on site. Said her 20% off of you sign up for txts and email. I did. Then get my order ready enter code.. guess what. This product doesn’t qualify for the 20%. Go figure. Now they have my info to market me til death without giving me anything-wrong. The 20% should be on planet beauty. They got the info not on the product purchased. Just wrong. If you want to make it right remove me from your marketing
First time ordering on this site.
A great price along with a nice discount for the blow dryer I ordered!
The review came before I was notified that the product was shipped. Ordered on 12/8/2024. As of today 12/14/2024 I have received no notice of shipping. I emailed to ask for a status. A review includes the product and service of shipping. So far can't judge either.
Easy to navigate the website and app to find the products I wanted. There were also discounts I could use.
