3199 Red Hill Avenue, Suite A, 92626, Costa Mesa, US
When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations. We provided professional beauty brands as well as trending products and innovative newcomers. We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
My 20% off discount didn’t show up till long after I placed my order.
I had 3 coupons and each one told me that I couldn't use them with the items in my cart. Total RUBBISH! :( Give me a coupon that works already! Not impressed!! Very disappointed.
easy to use.
Good prices, a little bit difficult to obtain their discount code.
Well designed site with logical product groupings
Excellent communication and timely arrival!
Everything was perfect. If I had to pick something to improve…I wish there was a small window to cancel the order once it was placed before it is shipped. I made a mistake without any recourse.
Easy website, easily applied promo code.
I'm not a new customer; I've ordered several times from your site. It's easy to navigate & there are always discounts which is AWESOME! The products always arrive timely & they definitely do not disappoint! Love them!
Sad useless customer service. I ordered two items for Christmas on 12/7. The label was created right away but it didn't ship for two weeks. When the box arrived it only contained one of two items ordered and I immediately contacted them with a message explaining and asking if it was on backorder or forgotton to which there was no reply. I followed up with a call and left the same message on their custom service line explaining that it was a gift and to please call back and let me know whether I need to pick something else up needless to say there was no reply. I finally reached them two days after Christmas when the representative said "we don't have it and won't be getting anymore and we've issued you a credit". This is all I needed to know and if it was explained in the beginning when I asked I'd been ok with it.
Got here faster than what we were told great shipping and seller Thank You
Everything was so easy to find.
I placed my order 12/13 and it did not ship until 12/21, although the label was created on 12/18. On 12/19 I called the store to make sure the order shipped, since it was for Christmas, and was told 3-4 day processing was normal and it did ship, but that was a lie. It shipped 2 days later. So, in 2024, this place takes two weeks to get an order out the door. Plan accordingly, because something is wrong with their internal and external service. No one seems to know what's going on, not even the Cust Srvc girl I spoke to.
This is my first experience with Planet Beauty I am excited to receive my Stuff!
Easy to order on line & pickup at store. And loved the 25% discount ... Whoo Hoo!!! Thanks ;-)
Always fast and reliable. Great products!
I paid $35.00 for 2 day shipping. I placed the order on the 21st and didn't receive it until the 26th. Just missing Christmas by a day!
I’ve never shopped Planet Beauty before. The experience was great. I will definitely be a return customer!
Drove all the way to pick up my order didnt have my order when it arrived and we’re out of stock even though I had already bought it.
Great price and very easy to order online!
